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Download custom offline maps

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  • K Offline
    Kajkom
    last edited by 26 Apr 2023, 11:15

    Hello
    For the past few days, when downloading maps, I’ve been getting the following message:
    Suunto Maps: Offline custom map download in progress 99% and doesn’t want to be 100% 😞

    The watch is connected via WiFi and Bluetooth. Soft and hard reboots do nothing.
    Do you have any idea what to do?

    S B T R P 8 Replies Last reply 26 Apr 2023, 11:26 Reply Quote 1
    • S Offline
      sartoric Moderator @Kajkom
      last edited by 26 Apr 2023, 11:26

      @Kajkom

      I would contact support

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.3.5 beta
      Suunto App IOs 2.46.0 (19453) beta on MBP M1

      1 Reply Last reply Reply Quote 0
      • B Offline
        Brad_Olwin Moderator @Kajkom
        last edited by 26 Apr 2023, 11:50

        @Kajkom My map downloads were working fine a couple of weeks ago without issue. So, I do not think this is on the Suunto side. Have you fully reset the watch?

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        K 1 Reply Last reply 26 Apr 2023, 12:45 Reply Quote 0
        • K Offline
          Kajkom @Brad_Olwin
          last edited by 26 Apr 2023, 12:45

          @Brad_Olwin YES, there was a hard reboot

          1 Reply Last reply Reply Quote 0
          • T Offline
            Tomas Fejfar Bronze Member @Kajkom
            last edited by 27 Apr 2023, 11:34

            @Kajkom I have the same issue

            K 1 Reply Last reply 27 Apr 2023, 12:50 Reply Quote 0
            • K Offline
              Kramble @Tomas Fejfar
              last edited by 27 Apr 2023, 12:50

              Same problem here with custom map

              Ambit 3 peak saphir
              Spartan Ultra (sold)
              S7 graphite copper
              S9 peak all black
              Vertical titanium green forest
              Wings

              1 Reply Last reply Reply Quote 1
              • R Online
                rooldaa Silver Members @Kajkom
                last edited by 27 Apr 2023, 13:50

                @Kajkom I have more or less the same. I couldn’t download custom maps but offline maps have been downloaded for the routes I have in the watch 🤔

                Suunto Spartan Ultra, Suunto 7 Ti, Suunto Vertical Ti Solar

                1 Reply Last reply Reply Quote 1
                • G Offline
                  Graham Nind
                  last edited by 27 Apr 2023, 17:56

                  Same problem for me as well. Just started a couple of days ago

                  1 Reply Last reply Reply Quote 0
                  • B Offline
                    Brad_Olwin Moderator @Kajkom
                    last edited by 28 Apr 2023, 13:35

                    @Kajkom I have asked Suunto about this. Unfortunately I am traveling and do not have my S7. I will be home next week to test but should hear back from Suunto prior to that.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    1 Reply Last reply Reply Quote 1
                    • P Offline
                      pio221 @Kajkom
                      last edited by 1 May 2023, 16:03

                      @Kajkom Same problem for me as well. Just started a couple of days ago

                      1 Reply Last reply Reply Quote 0
                      • I Offline
                        isazi Moderator
                        last edited by 2 May 2023, 08:37

                        Under investigation at Suunto, thanks for reporting (and thanks to @Brad_Olwin for sending the message to Suunto)

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        1 Reply Last reply Reply Quote 4
                        • I Offline
                          isazi Moderator
                          last edited by 6 May 2023, 07:51

                          Is it working now?

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          Q 1 Reply Last reply 6 May 2023, 09:55 Reply Quote 0
                          • Q Offline
                            quattrojames @isazi
                            last edited by 6 May 2023, 09:55

                            @isazi said in Download custom offline maps:

                            Is it working now?

                            Its failed again for me this morning.

                            Suunto Race
                            Pixel 6 pro

                            I 1 Reply Last reply 6 May 2023, 10:48 Reply Quote 0
                            • I Offline
                              isazi Moderator @quattrojames
                              last edited by 6 May 2023, 10:48

                              @quattrojames can you try to reboot your watch? It should be working now.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              G 1 Reply Last reply 6 May 2023, 21:01 Reply Quote 0
                              • G Offline
                                Graham Nind @isazi
                                last edited by 6 May 2023, 21:01

                                @isazi I’ve rebooted but it’s still not working for me. Doesn’t get to 100% and says “Downloading of customised maps failed.”

                                I 1 Reply Last reply 6 May 2023, 21:49 Reply Quote 1
                                • I Offline
                                  isazi Moderator @Graham Nind
                                  last edited by 6 May 2023, 21:49

                                  @Graham-Nind thanks, I’ll forward this

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  1 Reply Last reply Reply Quote 1
                                  • R Online
                                    rooldaa Silver Members
                                    last edited by 8 May 2023, 15:10

                                    Today I’ve been able to download offline maps without rebooting 😊

                                    Suunto Spartan Ultra, Suunto 7 Ti, Suunto Vertical Ti Solar

                                    B 1 Reply Last reply 8 May 2023, 21:14 Reply Quote 1
                                    • B Offline
                                      Brad_Olwin Moderator @rooldaa
                                      last edited by 8 May 2023, 21:14

                                      @rooldaa Not working for me yet.

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      K 1 Reply Last reply 9 May 2023, 06:55 Reply Quote 0
                                      • K Offline
                                        Kajkom @Brad_Olwin
                                        last edited by 9 May 2023, 06:55

                                        @Brad_Olwin Yesterday I was ok. I managed to download all outstanding maps!

                                        G 1 Reply Last reply 9 May 2023, 07:31 Reply Quote 2
                                        • G Offline
                                          Graham Nind @Kajkom
                                          last edited by 9 May 2023, 07:31

                                          @Kajkom Me too. First time in a couple of weeks 😀

                                          1 Reply Last reply Reply Quote 0
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