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Reset while charging

Scheduled Pinned Locked Moved Suunto Vertical
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  • K Offline
    Kornel van Doorn
    last edited by 23 Sept 2023, 12:44

    Hi my Suunto vertical resets everytime I’m charging it. It goes completely dark and turns on after 5 minutes and lost on some pages historical data.

    ? L T 3 Replies Last reply 23 Sept 2023, 20:17 Reply Quote 1
    • ? Offline
      A Former User @Kornel van Doorn
      last edited by 23 Sept 2023, 20:17

      @Kornel-van-Doorn going dark when charging is normal… not sure what you mean by “lost on some pages historical data”, please clarify.

      S 1 Reply Last reply 24 Sept 2023, 15:26 Reply Quote 0
      • S Offline
        surfboomerang @Guest
        last edited by 24 Sept 2023, 15:26

        @twekkel some data and graphs are reset when the watch reboots. Like solar graph, barometer etc…
        It looks like the watch is crashing / rebooting during charge

        Suunto Vertical Titanium Solar
        OnePlus Nord 4

        1 Reply Last reply Reply Quote 2
        • L Offline
          Lechamoix Bronze Member @Kornel van Doorn
          last edited by 25 Sept 2023, 06:10

          @Kornel-van-Doorn I’ve only had this problem once since the watch came out. Full charge, black screen and reboot. As @surfboomerang says, it’s normal for the fields to be empty after a reboot.

          G W 2 Replies Last reply 25 Sept 2023, 08:11 Reply Quote 1
          • G Offline
            GiPFELKiND Silver Members @Lechamoix
            last edited by 25 Sept 2023, 08:11

            @Lechamoix yes understand, BUT WHY do the watch a reset by charging?!

            If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

            E 1 Reply Last reply 3 Oct 2023, 15:22 Reply Quote 4
            • T Offline
              Todd Danielczyk Gold Members @Kornel van Doorn
              last edited by 3 Oct 2023, 15:15

              @Kornel-van-Doorn I’m having the exact same issue. When charging the Vertical crashes, creates an error log message and restarts.

              Doing so, I lose all data and custom workouts. It requires me to reenter each one as I had before. Quite annoying!

              1 Reply Last reply Reply Quote 1
              • E Offline
                e6321 Bronze Member @GiPFELKiND
                last edited by 3 Oct 2023, 15:22

                @GiPFELKiND I think there must be some kind of bug related to charging. Mine appeared to be bricked after I left it on the charger but came back after some button mashing.
                Suspect a lot of the reports on the forum about dead verticals is the same issue.

                An update any day now would be good Suunto…. Clearly not enough resources at the company to support the vertical and the upcoming release next month.

                1 Reply Last reply Reply Quote 2
                • J Offline
                  jjpaz Bronze Member
                  last edited by jjpaz 10 Apr 2023, 05:46 3 Oct 2023, 15:44

                  Yesterday my Vertical crashed when connected to charger.
                  After a pair of minutes it showed this message in the screen: “The device is being restored to a safe state”:

                  Selección_1671.png

                  After some minutes in a loop, watch started and showed these messages:

                  Selección_1672.png

                  Selección_1673.png

                  Error 1403.
                  I tried to connect again to the charger and same behavior after some minutes charging: “The device is being restored to a safe state”. I tried several times until charge was over 50% disconnected from charger and performed a factory reset.

                  After that I reconfigured the watch, charged full battery and downloaded maps without problems, only one watch reboot (watch rebooted itself while charging) as it’s said in this topic.

                  Today I’m going to try it outside in a running training. Hope it performs well…

                  S 1 Reply Last reply 3 Oct 2023, 16:31 Reply Quote 0
                  • J Offline
                    jjpaz Bronze Member
                    last edited by jjpaz 10 Mar 2023, 15:48 3 Oct 2023, 15:47

                    This post is deleted!
                    T 1 Reply Last reply 3 Oct 2023, 15:50 Reply Quote 0
                    • T Offline
                      Todd Danielczyk Gold Members @jjpaz
                      last edited by 3 Oct 2023, 15:50

                      @jjpaz I’ve seen the exact same thing when charging. Reboot and restore. Not sure why this is occurring as I’m using the factory cable and correct wattage charger. Never saw this before with my Peak

                      1 Reply Last reply Reply Quote 1
                      • S Offline
                        surfboomerang
                        last edited by 3 Oct 2023, 16:03

                        Solar or non-solar version?
                        Could it be that the watch crashes on a pending map download? That is the only thing that starts after a while when connected to a wall charger (and WiFi) as far as I know.

                        Suunto Vertical Titanium Solar
                        OnePlus Nord 4

                        J T 2 Replies Last reply 3 Oct 2023, 16:24 Reply Quote 1
                        • J Offline
                          jjpaz Bronze Member @surfboomerang
                          last edited by jjpaz 10 Mar 2023, 16:29 3 Oct 2023, 16:24

                          @surfboomerang Non solar (All black model).
                          No, I wasn’t dowloading map, only my every 2 weeks ordinary battery charge because watch had 10% battery left. And watch is 4,5 months old, it’s been full charged several times since may and this is the first “charging issue”.

                          The curious thing was that I wasn’t be able to perform reset to factory settings until battery is at least at 40% of full charge so watch suffered at least 3 “reset to safe state” loops until reach 40% battery level.

                          S 1 Reply Last reply 3 Oct 2023, 16:51 Reply Quote 0
                          • S Online
                            SuperFlo75 Silver Members Bronze Member @jjpaz
                            last edited by 3 Oct 2023, 16:31

                            @jjpaz Did you send the log files to Suunto?

                            Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                            Suunto Wing
                            Suunto 9 Peak Pro Titanium (owns my wife now)
                            Suunto Spartan Ultra
                            SA iOS 2.46.3 (19586)
                            Instagram @superflo75

                            J 1 Reply Last reply 3 Oct 2023, 16:32 Reply Quote 0
                            • J Offline
                              jjpaz Bronze Member @SuperFlo75
                              last edited by jjpaz 10 Mar 2023, 16:32 3 Oct 2023, 16:32

                              @SuperFlo75 Nope… 🤷🏻‍♂️

                              P 1 Reply Last reply 3 Oct 2023, 19:33 Reply Quote 0
                              • S Offline
                                surfboomerang @jjpaz
                                last edited by 3 Oct 2023, 16:51

                                @jjpaz I guess it is “solved” for now.
                                I am curious what happens if you disabled bluetooth on your phone before charging. Or unpair the watch at all from SA.

                                Suunto Vertical Titanium Solar
                                OnePlus Nord 4

                                1 Reply Last reply Reply Quote 0
                                • J Offline
                                  jjpaz Bronze Member
                                  last edited by 3 Oct 2023, 16:54

                                  Logs sent to Suunto, 18:54 Madrid time.

                                  1 Reply Last reply Reply Quote 0
                                  • T Offline
                                    Todd Danielczyk Gold Members @surfboomerang
                                    last edited by 3 Oct 2023, 18:10

                                    @surfboomerang Mine is a solar; was connect to wifi to update maps and charging. Crash occurred while watch switched from the round charging display to the watch display with charging icon.

                                    Crashed at 97% charge and performed factory reset causing the data to be lost and having to manually change the settings on the watch (sex, height, weight, sounds, sleep tracking, sport mode, etc).

                                    What is strange is I do not see the option to send logs to Suunto on the app.

                                    J P 2 Replies Last reply 3 Oct 2023, 18:51 Reply Quote 0
                                    • J Offline
                                      jjpaz Bronze Member @Todd Danielczyk
                                      last edited by 3 Oct 2023, 18:51

                                      @Todd-Danielczyk Same for me. Screen changed to watchface with time and charging icon instead of the round charging bar screen. I’ve never seen that screen before, always the new charging screen…

                                      1 Reply Last reply Reply Quote 1
                                      • P Offline
                                        pavel.samokha @jjpaz
                                        last edited by pavel.samokha 10 Mar 2023, 19:36 3 Oct 2023, 19:33

                                        @jjpaz please send logs and DM me email you use in Suunto App (and please don’t create duplicate posts/topics)

                                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                                        J 1 Reply Last reply 3 Oct 2023, 20:37 Reply Quote 2
                                        • P Offline
                                          pavel.samokha @Todd Danielczyk
                                          last edited by 3 Oct 2023, 19:38

                                          @Todd-Danielczyk Depending on the app version/platform feature to send logs is either in the end of the Settings or in the Watch menu

                                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                                          T 1 Reply Last reply 3 Oct 2023, 20:39 Reply Quote 1
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