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    Software update 2.30.32

    Scheduled Pinned Locked Moved Suunto Race
    142 Posts 45 Posters 23.0k Views 44 Watching
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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager @Olaf Gottschalk
      last edited by

      @Olaf-Gottschalk good morning. Could you please send logs and private message me your Suunto app account email ?

      Send logs via app - profile - settings - all the way down send logs to Suunto. (Android )

      Then I can have this escalated and see if we can find a temporary solution or if it’s HW.

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      S 1 Reply Last reply Reply Quote 1
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @Olaf Gottschalk
        last edited by

        @Olaf-Gottschalk did the ohr work during when the step counter was stuck ?.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        1 Reply Last reply Reply Quote 0
        • S Offline
          SuuntoR Bronze Member @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos @Brad_Olwin

          Hi, once more how this other bug ctl/atl/tsb/tss sync worked here in Finland between yesterday and today (text below is exactly the same I have written before, because the watch and the app works like this every day, with last software and the new one, tested once more, I have also pictures / screenshots of this happening if someone wants, also I can send you the logs of needed)

          Yesterday evening: watch and app ctl, atl, tsb all synced and all good

          Just after midnight and synced with app: new numbers for todays ctl, atl and tsb. All synced perfectly with the watch and the app.

          This morning after synced with the app: ctl, atl, tsb are not synced anymore. On the app still todays numbers like it should. On the watch back to yesterdays numbers. And those wont be corrected on the watch before powering off and back on. After that works fine for today and also possible new tss scores add fine. If the power off and on is not done, also the new tss scores don’t show up.

          I use ios, I don’t have multiple watches.

          So once more I ask: is this sync problem also reported / someone is doing something finding a solution for this? Or do you even think this is a problem? Thank you 🙂

          ppresingP GiPFELKiNDG 2 Replies Last reply Reply Quote 1
          • ppresingP Offline
            ppresing Bronze Member @SuuntoR
            last edited by ppresing

            @SuuntoR Im my case (location Slovenia, it that matters at all) TSB, CTL, ATL are not syncing properly with the app. Values are different, not much, but they differ! I belive the correct one are on the watch itself. It’s a bug in my case!

            ? 1 Reply Last reply Reply Quote 2
            • ? Offline
              A Former User @ppresing
              last edited by

              @ppresing OT: Is that the Mangart in the background of your profile picture?

              ppresingP 1 Reply Last reply Reply Quote 0
              • ppresingP Offline
                ppresing Bronze Member @Guest
                last edited by

                @robis Oh Yeeees! 🚴 👍

                ? 1 Reply Last reply Reply Quote 0
                • ? Offline
                  A Former User @ppresing
                  last edited by

                  @ppresing been there last year, made a ride on Visoska Ponca, Jalovec, Mangart. Awesome place!!!

                  ppresingP 1 Reply Last reply Reply Quote 0
                  • GiPFELKiNDG Offline
                    GiPFELKiND Silver Members @SuuntoR
                    last edited by GiPFELKiND

                    @SuuntoR said in Software update 2.30.32:

                    @Dimitrios-Kanellopoulos @Brad_Olwin
                    So once more I ask: is this sync problem also reported / someone is doing something finding a solution for this? Or do you even think this is a problem? Thank you 🙂

                    Is this Problem reported and will be solved next 2 years? 😂🙈

                    If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                    Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager @GiPFELKiND
                      last edited by

                      @GiPFELKiND next 3 years for sure.

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 4
                      • EgikaE Offline
                        Egika Platinum Member
                        last edited by

                        I also have differences in ATL and CTL between watch and app.
                        Not sure if this is new to Suunto, but filed a report just this morning.

                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                        Race S All Black - Titanium Courtney
                        Run Lime

                        S 1 Reply Last reply Reply Quote 7
                        • ppresingP Offline
                          ppresing Bronze Member @Guest
                          last edited by

                          @robis You mean Mounteneering, you can’t ride to Jalovec, Visoka ponca, Mangart. Those are pretty dangerous peaks even for climbing. 😊

                          ? 1 Reply Last reply Reply Quote 0
                          • S Offline
                            SuuntoR Bronze Member @Egika
                            last edited by

                            @Egika said in Software update 2.30.32:

                            I also have differences in ATL and CTL between watch and app.
                            Not sure if this is new to Suunto, but filed a report just this morning.

                            Thank you so much ☺️ for my watch at least, it has been like this since the first launch of the watch, so with the previous and also the latest software. I hope and i’m quite positive it will be fixed, it does not sound that complicated problem. And after that together with other little improvements on new software, rock on 🔥 oh boy it was a nice screen / maps on the watch on yesterdays cross country skiing in the night time 😊

                            1 Reply Last reply Reply Quote 1
                            • wmichiW Offline
                              wmichi
                              last edited by wmichi

                              Yesterday I did a hard reset of my S9PP to test if this would make a difference regarding the training stats problem. I know, it’s a different watch, but with the Race I have the exact same problem.

                              After the hard reset, training stats were correct. Then I did a workout and after the sync the stats were sill correct. Today I woke up at 7:30, synced the watch multiple times, and all training stats displayed yesterday’s values. After breakfast I did a 2h cross country skiing session in the most beautiful winter wonderland one can think of, synced multiple times the watch afterwards, but the training stats still display yesterdays values. And today’s TSS are missing in the training widget (it looks like as if I haven’t done a workout., although in the training volume chart the workout is there). This is exactly the same as my Race behaves and exactly as it has been before the firmware update.

                              I also very briefly had the Vertical with the new firmware update (sold it in the meantime). There I also had the exact same behaviour. Three watches, same bug. I am in Austria, by the way. I didn’t check the values directly after midnight, only in the morning.

                              I am using the latest Suunto beta app on iOS. I will install App Store version, maybe this makes a difference. Should we send logs? If yes, when? In the morning after sync and also directly after a workout has been synced?

                              S 1 Reply Last reply Reply Quote 3
                              • S Offline
                                SuuntoR Bronze Member @wmichi
                                last edited by

                                @wmichi

                                Exactly the same behaviour with my Race and also that thing with those tss scores not showing up on the watch after the watch other metrics have “stucked”.

                                I’m using the normal appstore version of Suunto app, but no difference…

                                wmichiW 1 Reply Last reply Reply Quote 0
                                • wmichiW Offline
                                  wmichi @SuuntoR
                                  last edited by

                                  @SuuntoR Since the app should be the single source of truth, I thought, maybe the problem is the beta app. Ok, then I don’t think there’s anything left we users can do. Only sending logs if needed, hoping that the devs find a quick fix.

                                  Brad_OlwinB 1 Reply Last reply Reply Quote 1
                                  • Brad_OlwinB Offline
                                    Brad_Olwin Moderator @wmichi
                                    last edited by Brad_Olwin

                                    @wmichi Well y’all will be happy to hear that my CTL but not TSB is in sync this morning. I will add my logs to @Egika bug report. Ok, more complicated, the only wrong value is in the Race watch face mini-widget. The values in the main widgets are correct.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    S 1 Reply Last reply Reply Quote 1
                                    • V Offline
                                      VaineRT @gizmo
                                      last edited by

                                      @gizmo hmmm - mine tracks very well with my chest monitor on a different device. maybe a loose band? or something else?

                                      1 Reply Last reply Reply Quote 0
                                      • S Offline
                                        SuuntoR Bronze Member @Brad_Olwin
                                        last edited by SuuntoR

                                        @Brad_Olwin said in Software update 2.30.32:

                                        @wmichi Well y’all will be happy to hear that my CTL but not TSB is in sync this morning. I will add my logs to @Egika bug report. Ok, more complicated, the only wrong value is in the Race watch face mini-widget. The values in the main widgets are correct.

                                        Ok, that sounds weird. So your numbers between watch face mini widget and for example if you go (on the watch) under the tss widget and there scroll to summary where are all those ctl/atl/tsb numbers, they (or that tsb) dont match, but they are same as the app? Never happened here, just between watch and app. Numbers on a watch have been similar, no matter where viewed.

                                        Marius Jacobsen EggerudM ppresingP 2 Replies Last reply Reply Quote 1
                                        • Marius Jacobsen EggerudM Offline
                                          Marius Jacobsen Eggerud Silver Members @SuuntoR
                                          last edited by

                                          @SuuntoR seems like Suunto need to do better testing before releasing new firmware. Mine threshold values and run estimat are also gone after the update. Done three runs and their not back.

                                          Suunto Ambit 3
                                          Suunto Spartan Ultra
                                          Suunto Race Ti

                                          1 Reply Last reply Reply Quote 1
                                          • ppresingP Offline
                                            ppresing Bronze Member @SuuntoR
                                            last edited by

                                            @SuuntoR yes, that’s correct. Under the TSS widget (scroll to the bottom) the values match, to those in app. The specific TSB and CTL values on watch widgets NO!

                                            Brad_OlwinB 1 Reply Last reply Reply Quote 0
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