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    Battery Service for my Ambit Vertical

    Scheduled Pinned Locked Moved Ambit
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    • Olli2709O Offline
      Olli2709 @DMytro
      last edited by

      @dmytro I was only able to select the “Accept Deal” or “Decline” option in the email. So when a battery change is more expensive than a new watch, I don’t understand the world anymore. Even Apple can change the battery on request for €75, which is far more difficult than with a screwed watch.

      DMytroD 1 Reply Last reply Reply Quote 0
      • DMytroD Offline
        DMytro @Olli2709
        last edited by

        @olli2709 it mustn’t be more expensive, maybe the just saw the product as a whole. To put it differently, they may have thought that changing the battery will only prolong the life of the watch by a year or so, so turning it in instead would be a better deal.
        Why don’t you contact support and explain the situation to them, I’m quite certain, you can find a middle ground.

        isaziI Olli2709O 2 Replies Last reply Reply Quote 2
        • isaziI Offline
          isazi Moderator @DMytro
          last edited by

          @dmytro or they may not produce batteries for an old model anymore.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          Olli2709O 1 Reply Last reply Reply Quote 2
          • ? Offline
            A Former User @Olli2709
            last edited by A Former User

            @olli2709 I know you prefer the battery exchange but which model did they offer you for €150 plus turning in your old watch?

            Olli2709O 1 Reply Last reply Reply Quote 0
            • Olli2709O Offline
              Olli2709 @Guest
              last edited by

              @skifun exacly the same, a refurbish Suunto Vertical

              1 Reply Last reply Reply Quote 0
              • Olli2709O Offline
                Olli2709 @DMytro
                last edited by

                @dmytro i explained it before and i write it down and put it with the watch…

                1 Reply Last reply Reply Quote 0
                • Olli2709O Offline
                  Olli2709 @isazi
                  last edited by

                  @isazi you can buy the batteries on ebay, but here they told me, it’s better to contact the service for change 😢

                  isaziI ? sebchastangS 3 Replies Last reply Reply Quote 0
                  • isaziI Offline
                    isazi Moderator @Olli2709
                    last edited by

                    @olli2709 I don’t know how difficult is to replace them, but if service would not repair it you can try by yourself. Never done that myself.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 1
                    • ? Offline
                      A Former User @Olli2709
                      last edited by

                      @olli2709 on the bright side they still repair it and “sell to you” the same model.
                      I belive they offer this solution between of compromise of “value” and supplying the costumer a watch they are 100% confident on.
                      I understand for you, it is only battery…but I give you a worst case scenario…you pay, let’s say 75eur for a battery…
                      After 2-3 months the barometers stops working…you will be frustrated…
                      This way they charge more but they have some warranty that the whole is ok.
                      I believe if you ask kindly, and say that maybe you are not in rush, you prefer to have your watch repaired and verified because you are emotionally attached to it.

                      Olli2709O 1 Reply Last reply Reply Quote 2
                      • ? Offline
                        A Former User @Olli2709
                        last edited by

                        @olli2709 said in Battery Service for my Ambit Vertical:

                        @isazi you can buy the batteries on ebay, but here they told me, it’s better to contact the service for change 😢

                        are you reffer to https://www.ebay.com/itm/254413868837

                        Olli2709O 1 Reply Last reply Reply Quote 0
                        • sebchastangS Online
                          sebchastang Silver Members @Olli2709
                          last edited by

                          @olli2709 You can find service manual here: https://drive.google.com/file/d/10-0104FN2ACDdkEd0D8ihA9Fc55KPKQz/view?usp=sharing
                          Hope it will help if you decide to do it by yourself.

                          Suunto Vertical
                          Suunto Traverse

                          Olli2709O 1 Reply Last reply Reply Quote 0
                          • Olli2709O Offline
                            Olli2709 @Guest
                            last edited by

                            @andré-faria I already enclosed a letter with the watch when it was sent and after it was clear that they wanted to exchange the watch, I replied again by email. I got no answer :-(.

                            Brad_OlwinB 1 Reply Last reply Reply Quote 0
                            • Olli2709O Offline
                              Olli2709 @Guest
                              last edited by

                              @jasmin-klipic thank you, perfect 👍

                              ? 1 Reply Last reply Reply Quote 0
                              • Olli2709O Offline
                                Olli2709 @sebchastang
                                last edited by

                                @sebchastang Wow very good. I have never seen this guide before, it will surely help me. Thanks very much !

                                1 Reply Last reply Reply Quote 0
                                • ? Offline
                                  A Former User @Olli2709
                                  last edited by

                                  @olli2709 welcome and good luck, soon or later will need to do the same for my ambit 3

                                  1 Reply Last reply Reply Quote 0
                                  • Brad_OlwinB Offline
                                    Brad_Olwin Moderator @Olli2709
                                    last edited by

                                    @olli2709 Have you considered that there might be some other issue with the watch that needs repairing and that replacing the watch is a better option? Unless batteries are not available, I would think a watch replacement is more expensive for Suunto than a battery replacement. In my experience, Suunto customer support is stellar, I doubt they are attempting to circumvent your wishes. While they may not communicate enough, I suspect there is more wrong with the watch you sent in than the battery.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    1 Reply Last reply Reply Quote 0
                                    • Olli2709O Offline
                                      Olli2709
                                      last edited by

                                      New status !! Suunto is now sending me back the watch they didn’t change the battery on and charging me xxxx for analysis and testing. The watch worked perfectly before, I actually only wanted the battery to be replaced, they didn’t manage that. Is Suunto now deciding whether this is economical and ignoring customer wishes? At the time, before shipping, I specified my watch model, the serial number, and I could have been told right away that you cannot or do not want to replace the battery on this watch.
                                      I wanted the battery replaced, no tests and no fault analysis! Now I pay 41€ to get my watch back without a new battery?? Bullshit Suunto!!!

                                      freeheelerF ? 2 Replies Last reply Reply Quote 0
                                      • Olli2709O Offline
                                        Olli2709
                                        last edited by

                                        IMG_0847.jpg

                                        cosme.costaC M suzzloS 3 Replies Last reply Reply Quote 0
                                        • freeheelerF Offline
                                          freeheeler @Olli2709
                                          last edited by

                                          @olli2709
                                          suunto did not know the condition of your watch and I bet something was wrong with it that suunto decided it is not worth repairing it. bullshit suunto service does do service on watches every day and I trust they have best knowledge about what’s worth and what not.
                                          I recall that you also got a good deal on a refurbished device?
                                          maybe it would have been good to take that deal. a refurbished watch for 150,- € directly from suunto does sound reasonable.

                                          living sideways

                                          1 Reply Last reply Reply Quote 1
                                          • cosme.costaC Offline
                                            cosme.costa @Olli2709
                                            last edited by

                                            @olli2709 what do you expect? You send a device to be repaired (out of warranty), they do a quotation (you like it or not) and you do not accept the repair/exchange, do you expect them to send it for free? Tell me a company that does that? They spend time and resources checking your watch.

                                            Don’t get me wrong, I agree that they should have told you why they consider your device is not repairable, I guess there is a reason if they offer you the same device.

                                            1 Reply Last reply Reply Quote 1
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