Battery Service for my Ambit Vertical
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A week ago I sent my Ambit Vertical to the service after a good 4 years with the request to replace the battery. Of course without guarantee and at my expense. I am attached to this clock, it has often accompanied me and I want to “keep it alive”. Yesterday, Suunto replied that it was not worth repairing and they were offering me a replacement watch for €150. I’m stunned, I want my watch repaired and I want to pay for it. I announced the repair beforehand.
This is no longer Suunto and no longer the values it once stood for
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@olli2709 can’t you just ask them to repair instead? I think suunto was trying to find the most cost effective deal for you, the customer.
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@dmytro I was only able to select the “Accept Deal” or “Decline” option in the email. So when a battery change is more expensive than a new watch, I don’t understand the world anymore. Even Apple can change the battery on request for €75, which is far more difficult than with a screwed watch.
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@olli2709 it mustn’t be more expensive, maybe the just saw the product as a whole. To put it differently, they may have thought that changing the battery will only prolong the life of the watch by a year or so, so turning it in instead would be a better deal.
Why don’t you contact support and explain the situation to them, I’m quite certain, you can find a middle ground. -
@dmytro or they may not produce batteries for an old model anymore.
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@olli2709 I know you prefer the battery exchange but which model did they offer you for €150 plus turning in your old watch?
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@skifun exacly the same, a refurbish Suunto Vertical
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@dmytro i explained it before and i write it down and put it with the watch…
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@isazi you can buy the batteries on ebay, but here they told me, it’s better to contact the service for change
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@olli2709 I don’t know how difficult is to replace them, but if service would not repair it you can try by yourself. Never done that myself.
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@olli2709 on the bright side they still repair it and “sell to you” the same model.
I belive they offer this solution between of compromise of “value” and supplying the costumer a watch they are 100% confident on.
I understand for you, it is only battery…but I give you a worst case scenario…you pay, let’s say 75eur for a battery…
After 2-3 months the barometers stops working…you will be frustrated…
This way they charge more but they have some warranty that the whole is ok.
I believe if you ask kindly, and say that maybe you are not in rush, you prefer to have your watch repaired and verified because you are emotionally attached to it. -
@olli2709 said in Battery Service for my Ambit Vertical:
@isazi you can buy the batteries on ebay, but here they told me, it’s better to contact the service for change
are you reffer to https://www.ebay.com/itm/254413868837
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@olli2709 You can find service manual here: https://drive.google.com/file/d/10-0104FN2ACDdkEd0D8ihA9Fc55KPKQz/view?usp=sharing
Hope it will help if you decide to do it by yourself. -
@andré-faria I already enclosed a letter with the watch when it was sent and after it was clear that they wanted to exchange the watch, I replied again by email. I got no answer :-(.
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@jasmin-klipic thank you, perfect
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@sebchastang Wow very good. I have never seen this guide before, it will surely help me. Thanks very much !
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@olli2709 welcome and good luck, soon or later will need to do the same for my ambit 3
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@olli2709 Have you considered that there might be some other issue with the watch that needs repairing and that replacing the watch is a better option? Unless batteries are not available, I would think a watch replacement is more expensive for Suunto than a battery replacement. In my experience, Suunto customer support is stellar, I doubt they are attempting to circumvent your wishes. While they may not communicate enough, I suspect there is more wrong with the watch you sent in than the battery.
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New status !! Suunto is now sending me back the watch they didn’t change the battery on and charging me xxxx for analysis and testing. The watch worked perfectly before, I actually only wanted the battery to be replaced, they didn’t manage that. Is Suunto now deciding whether this is economical and ignoring customer wishes? At the time, before shipping, I specified my watch model, the serial number, and I could have been told right away that you cannot or do not want to replace the battery on this watch.
I wanted the battery replaced, no tests and no fault analysis! Now I pay 41€ to get my watch back without a new battery?? Bullshit Suunto!!! -
