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    Battery Service for my Ambit Vertical

    Scheduled Pinned Locked Moved Ambit
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    • M Offline
      margusl @Olli2709
      last edited by

      @olli2709 , sucks to be in that position, but I’m afraid there’s not much you can do to turn it around.

      Assuming you handled it though online service request and chose to accept their terms and conditions in that pop up when you choose your country on https://www.suunto.com/Support/Repair-services/Online-Service-Request/

      TERMS OF SERVICE
      \…\
      Please note that any and all such Services are subject to a separate charge, even if no actual repair work is conducted due to for example non-acceptance of our cost estimate, non-defectiveness of your Product, or other similar reason. If you wish to fully avoid these charges, please do not send us any Products that are not, or their defects are not, covered by the applicable warranty.
      \…\
      3. Cost Estimation and Costs
      \…\
      Once we receive your Product, we will perform a simple analysis on it and provide you with a cost estimate on the intended Services.
      If you decline our cost estimate, we will send the Product back to you and charge you for the analysis and freight. The costs vary depending on location where the Product is shipped. The approximate costs of the analysis and freight are currently the following:
      In North and South America $25 USD
      In Europe, Middle East, and Africa (EMEA) 41 EUR

      Olli2709O 1 Reply Last reply Reply Quote 2
      • suzzloS Offline
        suzzlo Moderator @Olli2709
        last edited by

        @olli2709 last time I chat with them before sending my out of guarantee watch, they suggested me to send my watch (battery replacement) to a local official support due to high cost of sending it to Finland. Which sounds completely reasonable.

        BR

        Suunto: Race, S9Peak, Spartan Sport Wrist
        Garmin: FR745, Edge 530
        SA topics:

        • Guides - https://forum.suunto.com/tags/guides
        1 Reply Last reply Reply Quote 1
        • Olli2709O Offline
          Olli2709
          last edited by

          Everyone mentions a repair?! I ordered a battery change, nothing more.
          I trained with the watch until the last day, everything worked. Now I have to buy a refurbished watch, a 5 year old model for 150€ ?? Is that more economical than replacing a battery? Even if the barometer is defective or the GPS no longer works, may be I might only want to use the watch as a watch !!
          I would at least like to be able to decide for myself whether and how I use the watch. They are welcome to point out to me that something may be defective, but I decide what is worth repairing to me. Don’t any of you have an old item that you’re hanging on that you don’t necessarily trade economically to get it?
          I have sent two emails to customer service asking for the battery to be replaced, both of which have received no response. I have attached a message with the watch + chocolate saying please do not exchange the watch, all ignored.
          Welcome China !!

          surfboomerangS freeheelerF 2 Replies Last reply Reply Quote 0
          • surfboomerangS Offline
            surfboomerang @Olli2709
            last edited by

            @olli2709 Isn’t replacing a degraded battery for a new one called a repair?

            Suunto Vertical Titanium Solar
            OnePlus Nord 4

            Olli2709O 1 Reply Last reply Reply Quote 2
            • Olli2709O Offline
              Olli2709 @margusl
              last edited by

              @margusl You are right, it was my mistake i have not read this, before i sent the watch 😕

              1 Reply Last reply Reply Quote -1
              • Olli2709O Offline
                Olli2709 @surfboomerang
                last edited by

                @surfboomerang I would bet Suunto will never change the battery unless it’s under warranty. I think it’s easier and also more lucrative to sell a watch as refurbish and refurbish the old watch.

                surfboomerangS 1 Reply Last reply Reply Quote 0
                • freeheelerF Offline
                  freeheeler @Olli2709
                  last edited by

                  @olli2709 said in Battery Service for my Ambit Vertical:

                  Welcome China !!

                  what does this have to do with China?

                  living sideways

                  1 Reply Last reply Reply Quote 2
                  • surfboomerangS Offline
                    surfboomerang @Olli2709
                    last edited by surfboomerang

                    @olli2709 Why wouldn’t Suunto repair it out of warranty if the customer agrees to pay for the repair and shipping?

                    Suunto Vertical Titanium Solar
                    OnePlus Nord 4

                    Olli2709O 1 Reply Last reply Reply Quote 0
                    • Olli2709O Offline
                      Olli2709 @surfboomerang
                      last edited by

                      @surfboomerang that is what i mean. I was prepared to pay 70-80€ for it. The battery costs about 5-10€ on ebay and you can see it in the YouTube video. It can be done, but I wasn’t sure about it and I wanted to have it done professionally.

                      freeheelerF 1 Reply Last reply Reply Quote 0
                      • freeheelerF Offline
                        freeheeler @Olli2709
                        last edited by

                        @olli2709
                        I think we’re going in circles here until you know why Suunto assessed your watch for not being worth a repair / battery replacement

                        living sideways

                        1 Reply Last reply Reply Quote 4
                        • ? Offline
                          A Former User @Olli2709
                          last edited by A Former User

                          @olli2709 said in Battery Service for my Ambit Vertical:

                          Now I pay 41€ to get my watch back without a new battery??

                          I’m sorry but I bet you did not read their terms of service before sending the watch.
                          I suggest you to accept their offer for the new watch or DIY

                          1 Reply Last reply Reply Quote 0
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