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    Battery Service for my Ambit Vertical

    Scheduled Pinned Locked Moved Ambit
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    • suzzloS Offline
      suzzlo Moderator @Olli2709
      last edited by

      @olli2709 last time I chat with them before sending my out of guarantee watch, they suggested me to send my watch (battery replacement) to a local official support due to high cost of sending it to Finland. Which sounds completely reasonable.

      BR

      Suunto: Race, S9Peak, Spartan Sport Wrist
      Garmin: FR745, Edge 530
      SA topics:

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      1 Reply Last reply Reply Quote 1
      • Olli2709O Offline
        Olli2709
        last edited by

        Everyone mentions a repair?! I ordered a battery change, nothing more.
        I trained with the watch until the last day, everything worked. Now I have to buy a refurbished watch, a 5 year old model for 150€ ?? Is that more economical than replacing a battery? Even if the barometer is defective or the GPS no longer works, may be I might only want to use the watch as a watch !!
        I would at least like to be able to decide for myself whether and how I use the watch. They are welcome to point out to me that something may be defective, but I decide what is worth repairing to me. Don’t any of you have an old item that you’re hanging on that you don’t necessarily trade economically to get it?
        I have sent two emails to customer service asking for the battery to be replaced, both of which have received no response. I have attached a message with the watch + chocolate saying please do not exchange the watch, all ignored.
        Welcome China !!

        surfboomerangS freeheelerF 2 Replies Last reply Reply Quote 0
        • surfboomerangS Offline
          surfboomerang @Olli2709
          last edited by

          @olli2709 Isn’t replacing a degraded battery for a new one called a repair?

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          Olli2709O 1 Reply Last reply Reply Quote 2
          • Olli2709O Offline
            Olli2709 @margusl
            last edited by

            @margusl You are right, it was my mistake i have not read this, before i sent the watch 😕

            1 Reply Last reply Reply Quote -1
            • Olli2709O Offline
              Olli2709 @surfboomerang
              last edited by

              @surfboomerang I would bet Suunto will never change the battery unless it’s under warranty. I think it’s easier and also more lucrative to sell a watch as refurbish and refurbish the old watch.

              surfboomerangS 1 Reply Last reply Reply Quote 0
              • freeheelerF Offline
                freeheeler @Olli2709
                last edited by

                @olli2709 said in Battery Service for my Ambit Vertical:

                Welcome China !!

                what does this have to do with China?

                living sideways

                1 Reply Last reply Reply Quote 2
                • surfboomerangS Offline
                  surfboomerang @Olli2709
                  last edited by surfboomerang

                  @olli2709 Why wouldn’t Suunto repair it out of warranty if the customer agrees to pay for the repair and shipping?

                  Suunto Vertical Titanium Solar
                  OnePlus Nord 4

                  Olli2709O 1 Reply Last reply Reply Quote 0
                  • Olli2709O Offline
                    Olli2709 @surfboomerang
                    last edited by

                    @surfboomerang that is what i mean. I was prepared to pay 70-80€ for it. The battery costs about 5-10€ on ebay and you can see it in the YouTube video. It can be done, but I wasn’t sure about it and I wanted to have it done professionally.

                    freeheelerF 1 Reply Last reply Reply Quote 0
                    • freeheelerF Offline
                      freeheeler @Olli2709
                      last edited by

                      @olli2709
                      I think we’re going in circles here until you know why Suunto assessed your watch for not being worth a repair / battery replacement

                      living sideways

                      1 Reply Last reply Reply Quote 4
                      • ? Offline
                        A Former User @Olli2709
                        last edited by A Former User

                        @olli2709 said in Battery Service for my Ambit Vertical:

                        Now I pay 41€ to get my watch back without a new battery??

                        I’m sorry but I bet you did not read their terms of service before sending the watch.
                        I suggest you to accept their offer for the new watch or DIY

                        1 Reply Last reply Reply Quote 0
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