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    [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

    Scheduled Pinned Locked Moved Suunto 9 Peak
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    • J Offline
      Jugger @HankWang
      last edited by Jugger

      @hankwang I got the same problem during night. Woke up 3.38 am. to confirmation of new update. Watch said 1.38 am. so it was UTC time. Sleep tracking with HR and blood oxygen on.

      I could re-connect watch by forgetting my bluetooth from both devices and pair them again. Then sync worked again but with last FW.

      This was with IOS.

      Suunto Vertical Titanium Forest

      1 Reply Last reply Reply Quote 2
      • ? Offline
        A Former User @Joaquin
        last edited by

        @joaquin qitz4hqq7x@privaterelay.appleid.com

        1 Reply Last reply Reply Quote 1
        • wmichiW Offline
          wmichi @Joaquin
          last edited by wmichi

          I wanted to delete my post, but I have not enough privileges for this action? lol

          1 Reply Last reply Reply Quote 0
          • surfboomerangS Offline
            surfboomerang @Joaquin
            last edited by surfboomerang

            @joaquin said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

            PLEASE SEND LOGS AND POST YOUR SA EMAIL HERE.

            For privacy reasons… isn’t it better to send you a PM instead of posting email addresses?

            Suunto Vertical Titanium Solar
            OnePlus Nord 4

            JoaquinJ 1 Reply Last reply Reply Quote 3
            • JoaquinJ Offline
              Joaquin Moderator @surfboomerang
              last edited by

              No more logs needed, thanks everyone!

              @Suunto Community Manager and Technical

              ? 1 Reply Last reply Reply Quote 2
              • D Offline
                dominick
                last edited by

                Same issue with me. I reported the bug via chat and the tech department is apparently working on it.

                1 Reply Last reply Reply Quote 0
                • wmichiW Offline
                  wmichi
                  last edited by wmichi

                  So now the new FW update reappeared in SA (iOS). The update seems to be already downloaded to the device, and I should start the update on my watch. Unfortunately this is not possible. “Watch is up to date” is displayed on the watch. I restarted my phone (iPhone Mini 12) and the watch, but that didn’t help.

                  Patrick LöfflerP isaziI J 3 Replies Last reply Reply Quote 2
                  • Patrick LöfflerP Offline
                    Patrick Löffler Silver Members @wmichi
                    last edited by

                    @wmichi Exact same behavior for me.

                    Apple Watch Ultra (currently on my wrist)
                    Thinking about going back to Suunto 9 Peak

                    1 Reply Last reply Reply Quote 0
                    • isaziI Offline
                      isazi Moderator @wmichi
                      last edited by

                      @wmichi @Patrick-Löffler I can help you both in PM.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      D 1 Reply Last reply Reply Quote 0
                      • J Offline
                        Jugger @wmichi
                        last edited by

                        @wmichi I have same problem. I could also need some help.

                        Suunto Vertical Titanium Forest

                        1 Reply Last reply Reply Quote 2
                        • D Offline
                          dulko79 @isazi
                          last edited by

                          @isazi hey I have the same situation. Fw notification in SA but watch does not see it.

                          App: beta
                          Phone: Iphone
                          iOS

                          1 Reply Last reply Reply Quote 2
                          • isaziI Offline
                            isazi Moderator
                            last edited by

                            @Jugger @dulko79 send me a PM and I will try to help

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            1 Reply Last reply Reply Quote 0
                            • isaziI Offline
                              isazi Moderator
                              last edited by

                              BTW if the app says that the update is loaded, could also be that it will be installed automatically tonight around 4.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              1 Reply Last reply Reply Quote 0
                              • ? Offline
                                A Former User @Joaquin
                                last edited by

                                @Joaquin Could we get any information, what was the problem with S9P tonight? (rollback, phone disconnection) Doesn’t have anything to do with faulty watch, etc. and will be corrected with new SW Update? Thanks.

                                1 Reply Last reply Reply Quote 1
                                • BulkanB Offline
                                  Bulkan Moderator
                                  last edited by

                                  It is solved.

                                  No worries. It was about how handled the deliver of the update. More or less is all I can say.

                                  Watches are fine.

                                  Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                                  D 1 Reply Last reply Reply Quote 3
                                  • RyanYenR Offline
                                    RyanYen
                                    last edited by

                                    @jugger said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

                                    I got the same problem during night

                                    I got the same problem during night.

                                    1 Reply Last reply Reply Quote 1
                                    • RyanYenR Offline
                                      RyanYen
                                      last edited by

                                      I got the same problem during night, is there any solution? S9P users with IOS.

                                      isaziI 1 Reply Last reply Reply Quote 0
                                      • isaziI Offline
                                        isazi Moderator @RyanYen
                                        last edited by

                                        @ryanyen almost for sure tomorrow morning you will find that the watch installed the new update on its own.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        RyanYenR 1 Reply Last reply Reply Quote 0
                                        • isaziI Offline
                                          isazi Moderator
                                          last edited by

                                          For everyone with the issue, check that the app says that the firmware is sent to the watch, charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          surfboomerangS HankWangH D 3 Replies Last reply Reply Quote 5
                                          • RyanYenR Offline
                                            RyanYen @isazi
                                            last edited by

                                            @isazi Many thanks.

                                            1 Reply Last reply Reply Quote 0
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