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    [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

    Scheduled Pinned Locked Moved Suunto 9 Peak
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    • RyanYenR Offline
      RyanYen
      last edited by

      I got the same problem during night, is there any solution? S9P users with IOS.

      isaziI 1 Reply Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator @RyanYen
        last edited by

        @ryanyen almost for sure tomorrow morning you will find that the watch installed the new update on its own.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        RyanYenR 1 Reply Last reply Reply Quote 0
        • isaziI Offline
          isazi Moderator
          last edited by

          For everyone with the issue, check that the app says that the firmware is sent to the watch, charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          surfboomerangS HankWangH D 3 Replies Last reply Reply Quote 5
          • RyanYenR Offline
            RyanYen @isazi
            last edited by

            @isazi Many thanks.

            1 Reply Last reply Reply Quote 0
            • surfboomerangS Offline
              surfboomerang @isazi
              last edited by

              @isazi said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

              charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

              It’s like magic 🙌 😂

              Suunto Vertical Titanium Solar
              OnePlus Nord 4

              HankWangH 1 Reply Last reply Reply Quote 1
              • HankWangH Offline
                HankWang @surfboomerang
                last edited by

                @surfboomerang said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

                @isazi said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

                charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

                It’s like magic 🙌 😂

                Yeah, sounds like magic hahaha

                Suunto 9 Peak Pro Ti
                Suunto 9 Peak Granite Blue (Given to a friend)
                Suunto 9 Baro (My Dad has it now)
                iOS

                1 Reply Last reply Reply Quote 0
                • HankWangH Offline
                  HankWang @isazi
                  last edited by

                  @isazi urrrr… It’s noon now and nothing happened…

                  Suunto 9 Peak Pro Ti
                  Suunto 9 Peak Granite Blue (Given to a friend)
                  Suunto 9 Baro (My Dad has it now)
                  iOS

                  RyanYenR S 2 Replies Last reply Reply Quote 1
                  • RyanYenR Offline
                    RyanYen @HankWang
                    last edited by

                    @hankwang same here.

                    1 Reply Last reply Reply Quote 0
                    • Hexa62H Offline
                      Hexa62
                      last edited by

                      same her in Germany. SA (in IOS) show its availability, watch shows it‘s up to date and still on 2.18.18. 😧

                      1 Reply Last reply Reply Quote 2
                      • ? Offline
                        A Former User
                        last edited by

                        Exactly the same here, updated successfully to 2.19.42. on iOS, two days ago, the same night watch rolled back to 2.18.18 and completely lost connection to Suunto App.
                        Reconnection worked, but App keeps saying 2.19.42 has been downloaded and transferred to watch, watch keeps saying software is up to date, but is still on 2.18.18

                        Factory reset watch, Suunto App reinstall, Suunto App new install on another device, complete disconnect and reconnect all did not work

                        there is definitely a discrepancy between what the user interface of S9peak tells us (Software is uptodate) and what S9P tells the App (Software update available).

                        How is this going to be solved?

                        1 Reply Last reply Reply Quote 2
                        • D Offline
                          dominick @isazi
                          last edited by

                          @isazi Hi, this didnt happen for me. no update during the night and followed all instructions you mentioned

                          1 Reply Last reply Reply Quote 1
                          • D Offline
                            dominick @Bulkan
                            last edited by

                            @bulkan how is it solved, i am still unable to update?

                            1 Reply Last reply Reply Quote 1
                            • S Offline
                              s_roman @HankWang
                              last edited by

                              @hankwang same here too.

                              1 Reply Last reply Reply Quote 0
                              • TonyGT Offline
                                TonyG Silver Members
                                last edited by TonyG

                                I manually installed mine successfully yesterday (IOS).
                                Production Version of App (not beta)
                                App downloaded update >
                                Checked watch settings > General > Software Update >
                                Installed Update > 10 mins later > 2.19.42 installed

                                HankWangH 1 Reply Last reply Reply Quote 0
                                • HankWangH Offline
                                  HankWang @TonyG
                                  last edited by

                                  @tonyg Yes. I’ve successfully upgraded to 2.19.42 as well. It just… rolls back to 2.18.18 after that.
                                  That’s the issue.

                                  Suunto 9 Peak Pro Ti
                                  Suunto 9 Peak Granite Blue (Given to a friend)
                                  Suunto 9 Baro (My Dad has it now)
                                  iOS

                                  TonyGT 1 Reply Last reply Reply Quote 1
                                  • TonyGT Offline
                                    TonyG Silver Members @HankWang
                                    last edited by TonyG

                                    @hankwang Mine hasn’t rolled back (fingers crossed as yet) will keep an eye on it though)

                                    1 Reply Last reply Reply Quote 0
                                    • booxerB Offline
                                      booxer
                                      last edited by

                                      In Spain, exactly the same. Magic hasn’t come tonight. Any known solution?

                                      HankWangH 1 Reply Last reply Reply Quote 0
                                      • HankWangH Offline
                                        HankWang @booxer
                                        last edited by

                                        @booxer Nope. Still waiting on some moderators whom might have closer contact to Suunto to bring in the magic.

                                        Suunto 9 Peak Pro Ti
                                        Suunto 9 Peak Granite Blue (Given to a friend)
                                        Suunto 9 Baro (My Dad has it now)
                                        iOS

                                        1 Reply Last reply Reply Quote 0
                                        • isaziI Offline
                                          isazi Moderator
                                          last edited by

                                          So what I heard is that Suunto knows about the users with this issue, less than 200 users all with iOS, and will bring a solution soon. I guess you’ll soon get a new firmware to update to.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          HankWangH Hexa62H 2 Replies Last reply Reply Quote 0
                                          • HankWangH Offline
                                            HankWang @isazi
                                            last edited by

                                            @isazi Thanks man. Feeling lucky to be a part of the 200 club xD

                                            Suunto 9 Peak Pro Ti
                                            Suunto 9 Peak Granite Blue (Given to a friend)
                                            Suunto 9 Baro (My Dad has it now)
                                            iOS

                                            1 Reply Last reply Reply Quote 2
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