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[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

Scheduled Pinned Locked Moved Suunto 9 Peak
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  • T Offline
    TonyG Silver Members
    last edited by TonyG 29 Jan 2022, 09:01

    I manually installed mine successfully yesterday (IOS).
    Production Version of App (not beta)
    App downloaded update >
    Checked watch settings > General > Software Update >
    Installed Update > 10 mins later > 2.19.42 installed

    H 1 Reply Last reply 29 Jan 2022, 09:21 Reply Quote 0
    • H Offline
      HankWang @TonyG
      last edited by 29 Jan 2022, 09:21

      @tonyg Yes. I’ve successfully upgraded to 2.19.42 as well. It just… rolls back to 2.18.18 after that.
      That’s the issue.

      Suunto 9 Peak Pro Ti
      Suunto 9 Peak Granite Blue (Given to a friend)
      Suunto 9 Baro (My Dad has it now)
      iOS

      T 1 Reply Last reply 29 Jan 2022, 09:29 Reply Quote 1
      • T Offline
        TonyG Silver Members @HankWang
        last edited by TonyG 29 Jan 2022, 09:29

        @hankwang Mine hasn’t rolled back (fingers crossed as yet) will keep an eye on it though)

        1 Reply Last reply Reply Quote 0
        • B Offline
          booxer
          last edited by 29 Jan 2022, 13:57

          In Spain, exactly the same. Magic hasn’t come tonight. Any known solution?

          H 1 Reply Last reply 29 Jan 2022, 14:11 Reply Quote 0
          • H Offline
            HankWang @booxer
            last edited by 29 Jan 2022, 14:11

            @booxer Nope. Still waiting on some moderators whom might have closer contact to Suunto to bring in the magic.

            Suunto 9 Peak Pro Ti
            Suunto 9 Peak Granite Blue (Given to a friend)
            Suunto 9 Baro (My Dad has it now)
            iOS

            1 Reply Last reply Reply Quote 0
            • I Offline
              isazi Moderator
              last edited by 29 Jan 2022, 14:35

              So what I heard is that Suunto knows about the users with this issue, less than 200 users all with iOS, and will bring a solution soon. I guess you’ll soon get a new firmware to update to.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              H H 2 Replies Last reply 29 Jan 2022, 14:54 Reply Quote 0
              • H Offline
                HankWang @isazi
                last edited by 29 Jan 2022, 14:54

                @isazi Thanks man. Feeling lucky to be a part of the 200 club xD

                Suunto 9 Peak Pro Ti
                Suunto 9 Peak Granite Blue (Given to a friend)
                Suunto 9 Baro (My Dad has it now)
                iOS

                1 Reply Last reply Reply Quote 2
                • H Offline
                  Hexa62 @isazi
                  last edited by 29 Jan 2022, 15:09

                  @isazi Ok, we‘ll see when we also get the update

                  N 1 Reply Last reply 29 Jan 2022, 16:13 Reply Quote 1
                  • N Offline
                    Nikita_Gx @Hexa62
                    last edited by 29 Jan 2022, 16:13

                    Same thing here, latest IOS, I updated manually then at some point a rollback happened. Now the app on the phone says that the updated loaded to the watch. On the watch the software update is grayed out so you can’t even open it.

                    N 1 Reply Last reply 30 Jan 2022, 08:40 Reply Quote 2
                    • N Offline
                      Nikita_Gx @Nikita_Gx
                      last edited by 30 Jan 2022, 08:40

                      Magic didn’t happen for me. I left it charging until the morning. Same 2.18.18 is still here with no option to update.

                      I 1 Reply Last reply 30 Jan 2022, 09:09 Reply Quote 0
                      • I Offline
                        isazi Moderator @Nikita_Gx
                        last edited by 30 Jan 2022, 09:09

                        @nikita_gx Suunto should solve that, I guess beginning of the coming week.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        ? 1 Reply Last reply 30 Jan 2022, 11:26 Reply Quote 1
                        • H Offline
                          Hexa62
                          last edited by 30 Jan 2022, 10:16

                          What‘s frustrating is that no official announcement from Suunto. A significant number of users, probably all IOS users are excluded from new enhancements. Technical issues could occur, but one should communicate and not leaving people in the dark. Should IOS user expect limited support for Suunto watches? If so, say so and they could choose another brand.

                          D 1 Reply Last reply 30 Jan 2022, 10:53 Reply Quote 0
                          • D Offline
                            dominick @Hexa62
                            last edited by 30 Jan 2022, 10:53

                            @hexa62 This is the first time an update is not working as expected and this update has been released less than 48 hours ago… i agree Suunto should at least release an update in the ios app as a news release but to start speculating about limited support based on the os of your phone is a bit far fetched…

                            H 1 Reply Last reply 30 Jan 2022, 11:18 Reply Quote 2
                            • H Offline
                              Hexa62 @dominick
                              last edited by 30 Jan 2022, 11:18

                              @dominick agreed, it‘s a bit provocative. But frankly, notes about problems installing the update appear already on Friday. I don‘t expect solutions in a snippet, but an announcement naming the problem with an expected time of solution I do expect.

                              D 1 Reply Last reply 30 Jan 2022, 13:32 Reply Quote 1
                              • ? Offline
                                A Former User @isazi
                                last edited by 30 Jan 2022, 11:26

                                @isazi I wonder, what leads to be member of the 200. HW thing? My girlfriend has a new 9 peak, not 2 weeks old and we think about sending it back and ordering a new one…

                                I 1 Reply Last reply 30 Jan 2022, 16:37 Reply Quote 1
                                • C Offline
                                  Chronbu
                                  last edited by 30 Jan 2022, 13:10

                                  Hi all, same problem here, S9P watch has rolled back by itself to 2.18.18 the day after the update to 2.18.42.
                                  Waiting for a fix now 🙂

                                  1 Reply Last reply Reply Quote 0
                                  • D Offline
                                    dominick @Hexa62
                                    last edited by 30 Jan 2022, 13:32

                                    @hexa62 they bedt can do a push notification in ios yes

                                    1 Reply Last reply Reply Quote 0
                                    • I Offline
                                      isazi Moderator @Guest
                                      last edited by 30 Jan 2022, 16:37

                                      @mountainchris I have no idea, maybe the first ones to update? There should be nothing wrong with the watches, it was a glitch with the iOS app for what I know that affected less than 200 users in total.

                                      I agree Suunto should have sent an official communication, but I believe they will solve everything when everyone is back at the office the coming week.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      C 1 Reply Last reply 30 Jan 2022, 17:33 Reply Quote 1
                                      • C Offline
                                        ChrisA Platinum Member @isazi
                                        last edited by 30 Jan 2022, 17:33

                                        @isazi does it only affect 9Peak users? Went well here over cable on the S5

                                        I 1 Reply Last reply 30 Jan 2022, 17:53 Reply Quote 0
                                        • I Offline
                                          isazi Moderator @ChrisA
                                          last edited by 30 Jan 2022, 17:53

                                          @chrisa yes, only S9P.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          1 Reply Last reply Reply Quote 0
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