[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

isazi

We are testing a solution, so just write me a PM and I’ll tell you how to install the firmware today.

dominick

@dimitrios-kanellopoulos yes, still no fix. watch keeps thinking its up to date and app says it sent to watch

Hexa62

same here

MILO83

Same here

Hexa62

@isazi thanks a lot for the help, now it worked. Maybe SA on my iphone got a hickup and needed a gentle clap.

turatac

@hexa62 how did you fix ?

isazi

You should all receive a message in app very soon, with a fix for the issue.

And special thanks to all the users that accepted to be guinea pigs for the test today, you helped Suunto find a fix for everyone else.

wmichi

No shit storm. Speaks for the community

booxer

@omunoz exactly the same

A Former User

@isazi Many thanks, but could you post the instruction here or as PM? Now Message in the app so far…

turatac

@turatac said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

@hexa62 how did you fix ?

vpet_09

At least I didn’t get any notifications in SA, so what are the steps to get latest fw installed?

Nikita_Gx

+1, how to update it?

isazi

@nikita_gx a message coming your way. Support should have already contacted you in the app though.

s_roman

@isazi I got the sign for a new message at the “bell symbol” in the app. After clicking it there was no new massage. The situation is the same as before. Not able to update.

Mff73

Maybe this solution?
https://www.facebook.com/groups/SuuntoAmbit/permalink/4811772292248129/?app=fbl

isazi

Oh nice, we can make it public then

com.sports-tracker.suunto://ota/ota-fw/Nagano-fw_2.19.42.1044-K-99dda952.sof

If you open this on your phone, the same where you have SA installed, the download should start. Then you install it from watch as usual.

Mff73

@isazi
I have no (more) S9P (for now ). But if I put this url in Chrome, nothing happen except google saying “no document found”. Is it really this way to go?

Cyril BLEIN 0

@isazi Nice, Thanks You for the issue. It works perfectly for me

isazi

@mff73 yes it is. On mobile platforms (actually also on desktop, but let’s not go there) apps register the URLs they can handle with the system. So if you open this on a system where you have SA installed, the OS will ask SA to handle this URL.