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Scheduled Pinned Locked Moved Suunto 3
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  • F Offline
    freeheeler @benjamin ulmer
    last edited by 24 Jan 2022, 21:05

    @benjamin-ulmer
    I assume you don’t have an Ambit 3, but a Suunto 3?
    Do you have all background activities in the phone allowed, too?
    GPS needs to update in SA very frequently during your activity.
    I know e.g. that Huawei phones have a very restrictive power saving setting by default. Once the phones screen turns off, some functions are limited, too.

    living sideways

    1 Reply Last reply Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @benjamin ulmer
      last edited by 24 Jan 2022, 23:15

      @benjamin-ulmer Sorry I cannot help, this is working with an iPhone, perhaps there are settings that prevent the phone from sharing GPS data? Or, perhaps the phone is shutting down GPS collection?

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      B 1 Reply Last reply 26 Jan 2022, 18:47 Reply Quote 0
      • B Offline
        benjamin ulmer @Brad_Olwin
        last edited by 26 Jan 2022, 18:47

        @isazi I am sorry, but your post reply shows up as deleted, but thanks anyway.

        @freeheeler That’s completely true. I missed the Ambit part. Sorry for the confusion. I thought of something like this, but could not see anything indicating a problem.

        @brad_olwin I will dive into this in detail in the next days. Thanks for your suggestion.

        Some general facts about my actions take so far:

        I did not only reinstall the Suunto App but also

        • turned on all notifications from smartphone to watch in the Suunto App watch settings section
        • in Android settings on my smartphone
          • enabled all notifications from Suunto App
          • gave all permissions for the Suunto App
          • completely disabled the energy saving mode
          • turned of the smart battery mode

        Is there any options I missed to check out and missed to find in the previous posts on this topic here?

        Kind regards.

        B 1 Reply Last reply 27 Jan 2022, 20:46 Reply Quote 1
        • B Offline
          benjamin ulmer @benjamin ulmer
          last edited by 27 Jan 2022, 20:46

          Hello,

          I ran through some initial steps I had take before once again today:

          • uninstall and install the Suunto App
          • Soft reset the watch
          • Hard reset the watch

          Nothing changed. I tried this a already a couple of days ago, but it did not solve my problems back then as well.

          In addition I made some checks to my phone’s GPS, because I asked myself if there were some general issues with it, that i.e. Google Maps does not show because of it’s integration into Android OS. I checked the GPS tracking using Openstreetmap just to make sure, that a complete Google independent software works and it located my smartphone via GPS at any time.

          I am going to get in touch with the Suunto support team. Probably they come up with some new solutions. If so, I will share them here.

          Kind regards
          Benjamin

          B 1 Reply Last reply 2 Feb 2022, 19:20 Reply Quote 2
          • B Offline
            benjamin ulmer @benjamin ulmer
            last edited by 2 Feb 2022, 19:20

            I just wanted to give you an update. Unfortunately I could not solve the problem. The official Suunto support continues answering with very lame standard solutions, which is not really helpful at all.

            I am going to use my watch for sports I do not required GPS for and daily tracking of sleep, …
            When it comes to GPS I’ll stick with my old Ambit as it actually works perfectly okay.

            Nevertheless, thanks for your great information here in the forum.
            Keep on the good spirit. 💪

            Kind regards,
            Benjamin

            M G 2 Replies Last reply 3 Feb 2022, 06:27 Reply Quote 1
            • M Offline
              Mff73 @benjamin ulmer
              last edited by 3 Feb 2022, 06:27

              @benjamin-ulmer
              Did you eventually try this?
              https://forum.suunto.com/topic/6001/suunto-fitness-3-not-recording-gps-data/5

              You could also try with another phone (android or iOS), ot last chance, get another S3 and test (from someone else or buy on to send it back after tests (no nice but…)).

              Good luck.

              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
              Suunto Vertical all black
              Wife : S9PP
              SA: Always the latest beta :)
              Android 13, Galaxy S205G

              B 1 Reply Last reply 7 Feb 2022, 19:01 Reply Quote 0
              • M Mff73 referenced this topic on 3 Feb 2022, 06:27
              • B Offline
                benjamin ulmer @Mff73
                last edited by 7 Feb 2022, 19:01

                @mff73

                Yes I did (https://forum.suunto.com/topic/6001/suunto-fitness-3-not-recording-gps-data/5), but it did not solve my problem.

                I have not tried another phone yet, but I think I’ll give it a try, just to make sure (although I am pretty sure it will because most of the issues with S3 and smartphones seem to be caused by smartphone rather than S3 - at least that’s what I found when searching the web)

                ✌

                Thanks anyway.

                1 Reply Last reply Reply Quote 0
                • B benjamin ulmer referenced this topic on 7 Feb 2022, 19:01
                • F freeheeler referenced this topic on 11 Feb 2022, 05:33
                • Z Offline
                  zt_zzzzz
                  last edited by 11 Feb 2022, 07:13

                  The same error:
                  https://forum.suunto.com/topic/7113/s3f-no-speed-during-cycling

                  1 Reply Last reply Reply Quote 0
                  • G Offline
                    GuillaumeF @benjamin ulmer
                    last edited by 15 Feb 2022, 08:47

                    @benjamin-ulmer same problem here
                    as you can see about 13km but only few meters tracked by gps
                    all app’s permissions are set correctly
                    screenshot.png

                    Suunto 5 Peak

                    G 1 Reply Last reply 17 Feb 2022, 18:06 Reply Quote 0
                    • G Offline
                      GuillaumeF @GuillaumeF
                      last edited by 17 Feb 2022, 18:06

                      Ok,another running today and now I have zero gps data !
                      I checked before start the excercise to see the GPS arrow on my watch.
                      The only difference with my last excercise is the new version of the android app (4.51.5)
                      So for me the Gps problem is due to the android app

                      Please fix it

                      Suunto 5 Peak

                      F 1 Reply Last reply 17 Feb 2022, 18:11 Reply Quote 0
                      • F Offline
                        freeheeler @GuillaumeF
                        last edited by 17 Feb 2022, 18:11

                        @guillaume-faure
                        I don’t think that Suunto can fix the battery saving behavior of any phones.
                        I saw the same thing on my daughter’s watch (or let’s better say Huawei phone), but since she doesn’t want to track gps data, I did not further dig into it.

                        living sideways

                        G 1 Reply Last reply 18 Feb 2022, 06:59 Reply Quote 1
                        • G Offline
                          GuillaumeF @freeheeler
                          last edited by 18 Feb 2022, 06:59

                          @freeheeler i think i found a hidden setting in my Redmi Note 9…
                          will try to see if it’s working 😉

                          Suunto 5 Peak

                          F J 2 Replies Last reply 18 Feb 2022, 08:32 Reply Quote 1
                          • F Offline
                            freeheeler @GuillaumeF
                            last edited by 18 Feb 2022, 08:32

                            @guillaume-faure
                            ✊

                            living sideways

                            G 1 Reply Last reply 19 Feb 2022, 08:55 Reply Quote 0
                            • J Offline
                              Jamie BG Bronze Member @GuillaumeF
                              last edited by 18 Feb 2022, 10:48

                              @guillaume-faure
                              Last gasp attempt is open the suunto app - press button/screen swipe (whatever you have to do) to get open app list/cards. Long press on the suunto card and you should get an option to lock it. Press lock - it has now locked it in background memory and shouldn’t close the app. If it is doing this you need to check the profiles options that the Redmi has - as from what I can remember it has certain profiles that can lock down pretty much everything (irrespective of normal settings).

                              1 Reply Last reply Reply Quote 0
                              • G Offline
                                GuillaumeF @freeheeler
                                last edited by 19 Feb 2022, 08:55

                                @freeheeler it worked! 🙂

                                Suunto 5 Peak

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