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    Server/cloud down?

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • lexterm77L Offline
      lexterm77 Bronze Member @isazi
      last edited by

      @isazi

      I have 10 pending uploads

      ADE5A3EE-1A2F-4DF0-9007-E2D8040A34F0.jpeg

      I let it sit for few hours, just drained battery on my iphone. When will it work? I am in Berlin but I tried all continents with VPN.

      isaziI 1 Reply Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator @lexterm77
        last edited by

        @lexterm77 is this from today or when this happened last week?

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        lexterm77L 1 Reply Last reply Reply Quote 0
        • lexterm77L Offline
          lexterm77 Bronze Member @isazi
          last edited by

          @isazi

          Since 4 days ago it just stopped uploading. Syncing routes work across SA devices iPhone, Mac, iPad, but not activities.

          isaziI 1 Reply Last reply Reply Quote 0
          • isaziI Offline
            isazi Moderator @lexterm77
            last edited by

            @lexterm77 don’t know, not cloud related I think. Uninstall and reinstall usually works.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            lexterm77L 1 Reply Last reply Reply Quote 0
            • lexterm77L Offline
              lexterm77 Bronze Member @isazi
              last edited by lexterm77

              @isazi

              Reinstall, now I lost those 10 activities.

              Edit, its getting them back from the watch and uploading now works.

              Thanks!

              A 1 Reply Last reply Reply Quote 0
              • A Offline
                aslack
                last edited by

                the past couple of days just getting an infinite spinner on upload … whats the lossless way of fixing this?

                IMG_9149.jpg

                Suunto 9 Baro | iOS

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                • A Offline
                  aslack @lexterm77
                  last edited by

                  reinstalled app, lost my activities. What a POS. Having had Garmin before and now onto Suunto and I can say that Suunto is losing that battle. Im giving this another month or two and then if things keep crapping out like this then its time to move on.

                  Suunto 9 Baro | iOS

                  Brad_OlwinB 1 Reply Last reply Reply Quote 0
                  • Brad_OlwinB Offline
                    Brad_Olwin Moderator @aslack
                    last edited by

                    @aslack said in Server/cloud down?:

                    reinstalled app, lost my activities. What a POS. Having had Garmin before and now onto Suunto and I can say that Suunto is losing that battle. Im giving this another month or two and then if things keep crapping out like this then its time to move on.

                    This should not be an issue. I have not had problems uploading. You should not lose activities. If they fully synced to the app they will upload. If activities did not sync from the watch they will sync to the app. If the icons are greyed out in the watch they will sync to the app. If colored they have synced to the app.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    A 1 Reply Last reply Reply Quote 0
                    • A Offline
                      aslack @Brad_Olwin
                      last edited by

                      @brad_olwin On my watch I see the missing activities in the logbook, whereas on the app they are not there. Todays run sync’d but there is a block of history synchronous to when I was not able to upload that has no activities on the App. So how do I hydrate App with these missing activities?

                      Suunto 9 Baro | iOS

                      sartoricS Brad_OlwinB 2 Replies Last reply Reply Quote 0
                      • sartoricS Offline
                        sartoric Moderator @aslack
                        last edited by sartoric

                        @aslack
                        You can uninstall/install the app, and it will sync everything again.

                        SVTS - 2.40.38
                        SSSWHR BARO Amber - 2.8.32
                        Samsung A5 2016 - Android 7.0
                        Samsung A33 2022 - Android 14 - One UI 6.1
                        Suunto App Android 5.2.5 beta
                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                        • A Offline
                          aslack @sartoric
                          last edited by

                          @sartoric I have already done that (see above), lol … thats what got me to this point.

                          Suunto 9 Baro | iOS

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                          • sartoricS Offline
                            sartoric Moderator @aslack
                            last edited by

                            @aslack said in Server/cloud down?:

                            @sartoric I have already done that (see above), lol … thats what got me to this point.

                            I missed that. But that’s really strange.
                            Do you see graph in logbook for those activities?
                            If there are no graphs(eg hr, alt) it means you have just a “summary” of the activity and it won’t be sync.
                            If this is the case, did you update firmware or something like that, before reinstall ?

                            SVTS - 2.40.38
                            SSSWHR BARO Amber - 2.8.32
                            Samsung A5 2016 - Android 7.0
                            Samsung A33 2022 - Android 14 - One UI 6.1
                            Suunto App Android 5.2.5 beta
                            Suunto App IOs 2.45.0 (19123) beta on MBP M1

                            A 1 Reply Last reply Reply Quote 1
                            • Brad_OlwinB Offline
                              Brad_Olwin Moderator @aslack
                              last edited by

                              @aslack Do the activities have a colored icon or grey in the watch?

                              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                              • A Offline
                                aslack @sartoric
                                last edited by

                                @sartoric yes the ones that dont sync dont have any additional info, just a summary. The watch had been updated during the week, seems odd to me that that sync process does not appear to preserve activities in the “firmware” scenario. Thanks for the info!

                                Suunto 9 Baro | iOS

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