Server/cloud down?

lexterm77

Since 4 days ago it just stopped uploading. Syncing routes work across SA devices iPhone, Mac, iPad, but not activities.

isazi

@lexterm77 don’t know, not cloud related I think. Uninstall and reinstall usually works.

lexterm77

@isazi

Reinstall, now I lost those 10 activities.

Edit, its getting them back from the watch and uploading now works.

Thanks!

aslack

the past couple of days just getting an infinite spinner on upload … whats the lossless way of fixing this?

aslack

reinstalled app, lost my activities. What a POS. Having had Garmin before and now onto Suunto and I can say that Suunto is losing that battle. Im giving this another month or two and then if things keep crapping out like this then its time to move on.

Brad_Olwin

@aslack said in Server/cloud down?:

reinstalled app, lost my activities. What a POS. Having had Garmin before and now onto Suunto and I can say that Suunto is losing that battle. Im giving this another month or two and then if things keep crapping out like this then its time to move on.

This should not be an issue. I have not had problems uploading. You should not lose activities. If they fully synced to the app they will upload. If activities did not sync from the watch they will sync to the app. If the icons are greyed out in the watch they will sync to the app. If colored they have synced to the app.

aslack

@brad_olwin On my watch I see the missing activities in the logbook, whereas on the app they are not there. Todays run sync’d but there is a block of history synchronous to when I was not able to upload that has no activities on the App. So how do I hydrate App with these missing activities?

sartoric

@aslack
You can uninstall/install the app, and it will sync everything again.

aslack

@sartoric I have already done that (see above), lol … thats what got me to this point.

sartoric

@aslack said in Server/cloud down?:

@sartoric I have already done that (see above), lol … thats what got me to this point.

I missed that. But that’s really strange.
Do you see graph in logbook for those activities?
If there are no graphs(eg hr, alt) it means you have just a “summary” of the activity and it won’t be sync.
If this is the case, did you update firmware or something like that, before reinstall ?

Brad_Olwin

@aslack Do the activities have a colored icon or grey in the watch?

aslack

@sartoric yes the ones that dont sync dont have any additional info, just a summary. The watch had been updated during the week, seems odd to me that that sync process does not appear to preserve activities in the “firmware” scenario. Thanks for the info!