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Instant heart rate on Suunto 9 broken? Always shows 60 bpm

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  • X Offline
    Xande Macedo
    last edited by 8 Aug 2018, 10:53

    Since I got the watch (last week) and I even updated to the latest firmware the instant hear rate always show 60 bpm while the daily HR shows the true range of my heart rate. I am pretty sure this is a bug especially when my resting is 46bpm. Anyone experiencing this? What should I do?

    S B 2 Replies Last reply 8 Aug 2018, 11:54 Reply Quote 0
    • S Offline
      sartoric Moderator @Xande Macedo
      last edited by sartoric 8 Aug 2018, 11:55 8 Aug 2018, 11:54

      @Xande-Macedo
      It’s a known issue for spartan watches.
      Probably if you wait a while (around 30 sec) it will start showing the correct HR.

      https://forum.suunto.com/topic/844/watch-instant-hr-on-new-firmware-2-0-40-spartan/25

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      • B Offline
        Brad_Olwin Moderator @Xande Macedo
        last edited by 8 Aug 2018, 14:51

        @Xande-Macedo said in Instant heart rate on Suunto 9 broken? Always shows 60 bpm:

        Since I got the watch (last week) and I even updated to the latest firmware the instant hear rate always show 60 bpm while the daily HR shows the true range of my heart rate. I am pretty sure this is a bug especially when my resting is 46bpm. Anyone experiencing this? What should I do?

        I would consider reinstalling the firmware. My S9 does not do this, if not measuring HR I see – when scrolling to the HR screen.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        X 1 Reply Last reply 18 Aug 2018, 13:29 Reply Quote 0
        • D Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by 8 Aug 2018, 18:33

          @Brad_Olwin do you use 24/7 ?/

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
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          B 1 Reply Last reply 8 Aug 2018, 18:47 Reply Quote 0
          • B Offline
            Brad_Olwin Moderator @Dimitrios Kanellopoulos
            last edited by 8 Aug 2018, 18:47

            @Dimitrios-Kanellopoulos yes, it is turned on

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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            • X Offline
              Xande Macedo @Brad_Olwin
              last edited by 18 Aug 2018, 13:29

              @Brad_Olwin how do i reinstall the firmware?

              B 1 Reply Last reply 18 Aug 2018, 23:26 Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by 18 Aug 2018, 14:00

                I think its no need. Its a confirmed buggy behaviour. Just let it poll for some time. It will show the correct.

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

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                • B Offline
                  Brad_Olwin Moderator @Xande Macedo
                  last edited by 18 Aug 2018, 23:26

                  @Xande-Macedo To reinstall firmware in Suuntolink there is an option. Don’t have my computer but you should be able to find it.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                  • X Offline
                    Xande Macedo
                    last edited by 31 Aug 2018, 02:52

                    Any news on this. A watch this expensive that doesn’t show instant heart rate is kind of unacceptable. I have to look at the 60bpm for over 30 seconds to start seeing real-time BPM that sometimes I think is also innacuracy. Is my watch defective? Should I return it?

                    D 1 Reply Last reply 31 Aug 2018, 08:27 Reply Quote 0
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @Xande Macedo
                      last edited by 31 Aug 2018, 08:27

                      @Xande-Macedo no its not. Ohr needs some warmup time to lock. 60 is most probably the previous value.

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 1
                      • ? Offline
                        A Former User
                        last edited by 31 Aug 2018, 20:12

                        Same behavior here. Takes around 10-12s in display the correct information (sometimes 15-25s). I don´t know if is a coincidence, but the HR start from 60 when I leave that S9 dim the display, always. If the display is not dimmed, works better. 60 never was a value from my readings.

                        S 1 Reply Last reply 31 Aug 2018, 20:51 Reply Quote 0
                        • S Offline
                          SlaSh Platinum Member @Guest
                          last edited by 31 Aug 2018, 20:51

                          @flypg it is how valancell sensors works, they all are having starting point in s9 case 60bmp, in spartan/scosche rhythm 72bmp and it is quite annoying, until real hr is clocked why just do not show nothing double dash or moving circle… less confuse for customers…

                          ? 1 Reply Last reply 1 Sept 2018, 00:36 Reply Quote 2
                          • ? Offline
                            A Former User @SlaSh
                            last edited by 1 Sept 2018, 00:36

                            @SlaSh Thanks for the explanation, I agree, with just display " - - " like when I turn on the “Daily HR” is more clear for the customers.

                            1 Reply Last reply Reply Quote 1
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