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Instant heart rate on Suunto 9 broken? Always shows 60 bpm

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • S Offline
    sartoric Moderator @Xande Macedo
    last edited by sartoric 8 Aug 2018, 11:55 8 Aug 2018, 11:54

    @Xande-Macedo
    It’s a known issue for spartan watches.
    Probably if you wait a while (around 30 sec) it will start showing the correct HR.

    https://forum.suunto.com/topic/844/watch-instant-hr-on-new-firmware-2-0-40-spartan/25

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    • B Offline
      Brad_Olwin Moderator @Xande Macedo
      last edited by 8 Aug 2018, 14:51

      @Xande-Macedo said in Instant heart rate on Suunto 9 broken? Always shows 60 bpm:

      Since I got the watch (last week) and I even updated to the latest firmware the instant hear rate always show 60 bpm while the daily HR shows the true range of my heart rate. I am pretty sure this is a bug especially when my resting is 46bpm. Anyone experiencing this? What should I do?

      I would consider reinstalling the firmware. My S9 does not do this, if not measuring HR I see – when scrolling to the HR screen.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      X 1 Reply Last reply 18 Aug 2018, 13:29 Reply Quote 0
      • D Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by 8 Aug 2018, 18:33

        @Brad_Olwin do you use 24/7 ?/

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
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        B 1 Reply Last reply 8 Aug 2018, 18:47 Reply Quote 0
        • B Offline
          Brad_Olwin Moderator @Dimitrios Kanellopoulos
          last edited by 8 Aug 2018, 18:47

          @Dimitrios-Kanellopoulos yes, it is turned on

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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          • X Offline
            Xande Macedo @Brad_Olwin
            last edited by 18 Aug 2018, 13:29

            @Brad_Olwin how do i reinstall the firmware?

            B 1 Reply Last reply 18 Aug 2018, 23:26 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by 18 Aug 2018, 14:00

              I think its no need. Its a confirmed buggy behaviour. Just let it poll for some time. It will show the correct.

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

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              • B Offline
                Brad_Olwin Moderator @Xande Macedo
                last edited by 18 Aug 2018, 23:26

                @Xande-Macedo To reinstall firmware in Suuntolink there is an option. Don’t have my computer but you should be able to find it.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                • X Offline
                  Xande Macedo
                  last edited by 31 Aug 2018, 02:52

                  Any news on this. A watch this expensive that doesn’t show instant heart rate is kind of unacceptable. I have to look at the 60bpm for over 30 seconds to start seeing real-time BPM that sometimes I think is also innacuracy. Is my watch defective? Should I return it?

                  D 1 Reply Last reply 31 Aug 2018, 08:27 Reply Quote 0
                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @Xande Macedo
                    last edited by 31 Aug 2018, 08:27

                    @Xande-Macedo no its not. Ohr needs some warmup time to lock. 60 is most probably the previous value.

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

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                    • ? Offline
                      A Former User
                      last edited by 31 Aug 2018, 20:12

                      Same behavior here. Takes around 10-12s in display the correct information (sometimes 15-25s). I don´t know if is a coincidence, but the HR start from 60 when I leave that S9 dim the display, always. If the display is not dimmed, works better. 60 never was a value from my readings.

                      S 1 Reply Last reply 31 Aug 2018, 20:51 Reply Quote 0
                      • S Offline
                        SlaSh Platinum Member @Guest
                        last edited by 31 Aug 2018, 20:51

                        @flypg it is how valancell sensors works, they all are having starting point in s9 case 60bmp, in spartan/scosche rhythm 72bmp and it is quite annoying, until real hr is clocked why just do not show nothing double dash or moving circle… less confuse for customers…

                        ? 1 Reply Last reply 1 Sept 2018, 00:36 Reply Quote 2
                        • ? Offline
                          A Former User @SlaSh
                          last edited by 1 Sept 2018, 00:36

                          @SlaSh Thanks for the explanation, I agree, with just display " - - " like when I turn on the “Daily HR” is more clear for the customers.

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