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    Reboot when checking alti/,baro?

    Scheduled Pinned Locked Moved Suunto 9 Peak
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    • babychaiB Offline
      babychai Silver Members
      last edited by

      Sometimes happened to my watch S9P too. watch will reboot when see Baro graph

      Suunto Vertical Black Ruby (S/S)
      S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
      Suunto 9 Peak All Black
      Suunto Spartan Trainer Wrist HR (Black)

      thanasisT PavlasP D 3 Replies Last reply Reply Quote 0
      • thanasisT Offline
        thanasis Bronze Member @babychai
        last edited by

        @babychai the bar graph indeed does that to me also
        . Another similar thing that happens to my watch is the following:

        1. setting the watch in energy saving mode
        2. move the screens to altimeter/barometer
        3. set-correct the altitude manually

        the watch reboots

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        • isaziI Offline
          isazi Moderator
          last edited by

          This should not happen (it happened at some point during testing and was fixed). If it happens, can you please sync your watch (immediately after) and send logs? And then send me a message?
          In this way we can send it to the developers.
          It never happened to me on my production watch.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          mikekoski490M babychaiB L jjpazJ 4 Replies Last reply Reply Quote 0
          • PavlasP Offline
            Pavlas @babychai
            last edited by

            @babychai My wife has the same problem with the S9P. Sometimes.

            🔺Vertical All Black

            ex:
            Ambit2 Black
            Ambit3 Peak Sapphire
            Spartan Ultra Stealth Titanium
            S9B All Black
            >>> YouTube Channel <<<

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            • mikekoski490M Offline
              mikekoski490 Bronze Member @isazi
              last edited by

              @isazi Sure. Let me know how I can do that lol.

              Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

              Current: Suunto Race Ti

              Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

              Suunto App running on Google Pixel 8/Android 14

              freeheelerF 1 Reply Last reply Reply Quote 0
              • freeheelerF Offline
                freeheeler @mikekoski490
                last edited by

                @mikekoski490
                sync immediately is self explanatory 😉
                for android (?): after sync, go to the watch icon in SA, press the 3 dots and then select “send logs to Suunto”… then private message with your email adress mentioned that is connected to SA account and the time (and timezone) your logs have been sent 👍 🙂

                living sideways

                1 Reply Last reply Reply Quote 1
                • D Offline
                  DF130 Bronze Member @babychai
                  last edited by

                  @babychai My S9P has become moody as well recently, crashed twice in the middle of a run (had done a soft reset after the first time), then one day (or night rather 😳) when looking at resources - but that was exactly at midnight, so maybe a bit of a corner case…

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                  • babychaiB Offline
                    babychai Silver Members @isazi
                    last edited by

                    @isazi Hi, please check your message. My S9P reboot again just now. thanks.

                    Suunto Vertical Black Ruby (S/S)
                    S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                    Suunto 9 Peak All Black
                    Suunto Spartan Trainer Wrist HR (Black)

                    1 Reply Last reply Reply Quote 1
                    • L Offline
                      LaurA 0 @isazi
                      last edited by

                      @isazi I have exactly the same issue. New watch that unfortunately reboots on various occasions. Also sleep tracking is not working so my guess is that the watch also reboots at some point during the night?

                      isaziI 1 Reply Last reply Reply Quote 1
                      • isaziI Offline
                        isazi Moderator @LaurA 0
                        last edited by

                        @LaurA-0 it could be, but if your watch reboots this often it is a good idea to call support, because there may be something wrong with the watch itself. Mine never rebooted.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        mikekoski490M 1 Reply Last reply Reply Quote 0
                        • mikekoski490M Offline
                          mikekoski490 Bronze Member @isazi
                          last edited by

                          @isazi I talked to Suunto Support. They told me to either return it or send to Suunto for repairs with about a 3-4 week turn around. 😞

                          Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                          Current: Suunto Race Ti

                          Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                          Suunto App running on Google Pixel 8/Android 14

                          PavlasP 1 Reply Last reply Reply Quote 0
                          • PavlasP Offline
                            Pavlas @mikekoski490
                            last edited by

                            @mikekoski490 I’m convinced it’s a software bug. When I get back from vacation, I’ll write the details 😄

                            🔺Vertical All Black

                            ex:
                            Ambit2 Black
                            Ambit3 Peak Sapphire
                            Spartan Ultra Stealth Titanium
                            S9B All Black
                            >>> YouTube Channel <<<

                            Brad_OlwinB 1 Reply Last reply Reply Quote 0
                            • Brad_OlwinB Offline
                              Brad_Olwin Moderator @Pavlas
                              last edited by

                              @Pavlas said in Reboot when checking alti/,baro?:

                              @mikekoski490 I’m convinced it’s a software bug. When I get back from vacation, I’ll write the details 😄

                              Except that I have two S9P models and never had this happen. It may require something unusual to be set in the watch.

                              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                              PavlasP 1 Reply Last reply Reply Quote 0
                              • PavlasP Offline
                                Pavlas @Brad_Olwin
                                last edited by

                                @Brad_Olwin I tried it on my wife’s S9P and this is what I noticed:
                                I have the watch on my wrist, the HR sensor is active.

                                1. I scroll down to the altitude screen.
                                2. I switch to the next screen with an altitude graph
                                3. I switch to the next screen with the pressure graph
                                4. I switch to the first altitude screen and this is where the watch gets stuck. A soft reset takes place.

                                If I put the watch on the table and the HR sensor is not active, the watch is not stuck.

                                Unfortunately even so the watch freezes not every time.

                                🔺Vertical All Black

                                ex:
                                Ambit2 Black
                                Ambit3 Peak Sapphire
                                Spartan Ultra Stealth Titanium
                                S9B All Black
                                >>> YouTube Channel <<<

                                isaziI 1 Reply Last reply Reply Quote 0
                                • isaziI Offline
                                  isazi Moderator @Pavlas
                                  last edited by

                                  @Pavlas I reported this to Suunto, thanks to all people that sent logs, and a fix is planned. Still, it never happened to me, so it may be something that affects some watches (or watch configurations) and not others.

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  PavlasP 1 Reply Last reply Reply Quote 1
                                  • PavlasP Offline
                                    Pavlas @isazi
                                    last edited by

                                    @isazi Thank you! If you’d like, I can send the log from my wife’s S9P too. Unfortunately, the problem only happens sometimes. As I tried over and over again, the watch restarted about 4 times. The fifth reset was already hard and the watch reset to factory settings. Then it seemed fine for a while. But after a few tries, the watch got stuck again.

                                    🔺Vertical All Black

                                    ex:
                                    Ambit2 Black
                                    Ambit3 Peak Sapphire
                                    Spartan Ultra Stealth Titanium
                                    S9B All Black
                                    >>> YouTube Channel <<<

                                    isaziI 1 Reply Last reply Reply Quote 0
                                    • isaziI Offline
                                      isazi Moderator @Pavlas
                                      last edited by

                                      @Pavlas no more logs should be necessary for this. As for the hard reset, I think that if the watch detects a series of soft resets it assumes something is wrong with the firmware and performs a hard reset.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

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                                      • jjpazJ Offline
                                        jjpaz Bronze Member @isazi
                                        last edited by jjpaz

                                        @isazi I have suffered that issue some times, it’s very reproducible (S9P).
                                        The issue happens when you switch from the watch screen to the alti-baro screen very fast touching the down buttom switching screens.
                                        It seems like if you don’t let the heartrate screen and data appear comepletely and switch to another screen very fast the watch get stuck and reboots (soft reboot but you lose alti/barometer and heartrate info graphs)

                                        Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                                        isaziI 1 Reply Last reply Reply Quote 0
                                        • isaziI Offline
                                          isazi Moderator @jjpaz
                                          last edited by

                                          @jjpaz there should be a fix for that in next firmware, thanks to people that sent logs.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          1 Reply Last reply Reply Quote 3
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