• Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login
Suunto app Forum Suunto Community Forum
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login

Reboot when checking alti/,baro?

Scheduled Pinned Locked Moved Suunto 9 Peak
24 Posts 10 Posters 1.4k Views
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • B Online
    babychai Silver Members
    last edited by 10 Jul 2022, 08:06

    Sometimes happened to my watch S9P too. watch will reboot when see Baro graph

    Suunto Vertical Black Ruby (S/S)
    S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
    Suunto 9 Peak All Black
    Suunto Spartan Trainer Wrist HR (Black)

    T P D 3 Replies Last reply 10 Jul 2022, 09:01 Reply Quote 0
    • T Offline
      thanasis Bronze Member @babychai
      last edited by 10 Jul 2022, 09:01

      @babychai the bar graph indeed does that to me also
      . Another similar thing that happens to my watch is the following:

      1. setting the watch in energy saving mode
      2. move the screens to altimeter/barometer
      3. set-correct the altitude manually

      the watch reboots

      1 Reply Last reply Reply Quote 0
      • I Offline
        isazi Moderator
        last edited by 13 Jul 2022, 07:27

        This should not happen (it happened at some point during testing and was fixed). If it happens, can you please sync your watch (immediately after) and send logs? And then send me a message?
        In this way we can send it to the developers.
        It never happened to me on my production watch.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        M B L J 4 Replies Last reply 13 Jul 2022, 19:13 Reply Quote 0
        • P Offline
          Pavlas @babychai
          last edited by 13 Jul 2022, 09:22

          @babychai My wife has the same problem with the S9P. Sometimes.

          🔺Vertical All Black

          ex:
          Ambit2 Black
          Ambit3 Peak Sapphire
          Spartan Ultra Stealth Titanium
          S9B All Black
          >>> YouTube Channel <<<

          1 Reply Last reply Reply Quote 0
          • M Offline
            mikekoski490 Bronze Member @isazi
            last edited by 13 Jul 2022, 19:13

            @isazi Sure. Let me know how I can do that lol.

            Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

            Current: Suunto Race Ti

            Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

            Suunto App running on Google Pixel 8/Android 14

            F 1 Reply Last reply 13 Jul 2022, 19:57 Reply Quote 0
            • F Offline
              freeheeler @mikekoski490
              last edited by 13 Jul 2022, 19:57

              @mikekoski490
              sync immediately is self explanatory 😉
              for android (?): after sync, go to the watch icon in SA, press the 3 dots and then select “send logs to Suunto”… then private message with your email adress mentioned that is connected to SA account and the time (and timezone) your logs have been sent 👍 🙂

              living sideways

              1 Reply Last reply Reply Quote 1
              • D Offline
                DF130 Bronze Member @babychai
                last edited by 13 Jul 2022, 22:15

                @babychai My S9P has become moody as well recently, crashed twice in the middle of a run (had done a soft reset after the first time), then one day (or night rather 😳) when looking at resources - but that was exactly at midnight, so maybe a bit of a corner case…

                1 Reply Last reply Reply Quote 0
                • B Online
                  babychai Silver Members @isazi
                  last edited by 20 Jul 2022, 04:35

                  @isazi Hi, please check your message. My S9P reboot again just now. thanks.

                  Suunto Vertical Black Ruby (S/S)
                  S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                  Suunto 9 Peak All Black
                  Suunto Spartan Trainer Wrist HR (Black)

                  1 Reply Last reply Reply Quote 1
                  • L Offline
                    LaurA 0 @isazi
                    last edited by 26 Jul 2022, 11:04

                    @isazi I have exactly the same issue. New watch that unfortunately reboots on various occasions. Also sleep tracking is not working so my guess is that the watch also reboots at some point during the night?

                    I 1 Reply Last reply 26 Jul 2022, 11:24 Reply Quote 1
                    • I Offline
                      isazi Moderator @LaurA 0
                      last edited by 26 Jul 2022, 11:24

                      @LaurA-0 it could be, but if your watch reboots this often it is a good idea to call support, because there may be something wrong with the watch itself. Mine never rebooted.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      M 1 Reply Last reply 27 Jul 2022, 20:19 Reply Quote 0
                      • M Offline
                        mikekoski490 Bronze Member @isazi
                        last edited by 27 Jul 2022, 20:19

                        @isazi I talked to Suunto Support. They told me to either return it or send to Suunto for repairs with about a 3-4 week turn around. 😞

                        Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                        Current: Suunto Race Ti

                        Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                        Suunto App running on Google Pixel 8/Android 14

                        P 1 Reply Last reply 29 Jul 2022, 20:04 Reply Quote 0
                        • P Offline
                          Pavlas @mikekoski490
                          last edited by 29 Jul 2022, 20:04

                          @mikekoski490 I’m convinced it’s a software bug. When I get back from vacation, I’ll write the details 😄

                          🔺Vertical All Black

                          ex:
                          Ambit2 Black
                          Ambit3 Peak Sapphire
                          Spartan Ultra Stealth Titanium
                          S9B All Black
                          >>> YouTube Channel <<<

                          B 1 Reply Last reply 29 Jul 2022, 20:47 Reply Quote 0
                          • B Offline
                            Brad_Olwin Moderator @Pavlas
                            last edited by 29 Jul 2022, 20:47

                            @Pavlas said in Reboot when checking alti/,baro?:

                            @mikekoski490 I’m convinced it’s a software bug. When I get back from vacation, I’ll write the details 😄

                            Except that I have two S9P models and never had this happen. It may require something unusual to be set in the watch.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                            P 1 Reply Last reply 1 Aug 2022, 09:52 Reply Quote 0
                            • P Offline
                              Pavlas @Brad_Olwin
                              last edited by 1 Aug 2022, 09:52

                              @Brad_Olwin I tried it on my wife’s S9P and this is what I noticed:
                              I have the watch on my wrist, the HR sensor is active.

                              1. I scroll down to the altitude screen.
                              2. I switch to the next screen with an altitude graph
                              3. I switch to the next screen with the pressure graph
                              4. I switch to the first altitude screen and this is where the watch gets stuck. A soft reset takes place.

                              If I put the watch on the table and the HR sensor is not active, the watch is not stuck.

                              Unfortunately even so the watch freezes not every time.

                              🔺Vertical All Black

                              ex:
                              Ambit2 Black
                              Ambit3 Peak Sapphire
                              Spartan Ultra Stealth Titanium
                              S9B All Black
                              >>> YouTube Channel <<<

                              I 1 Reply Last reply 1 Aug 2022, 09:58 Reply Quote 0
                              • I Offline
                                isazi Moderator @Pavlas
                                last edited by 1 Aug 2022, 09:58

                                @Pavlas I reported this to Suunto, thanks to all people that sent logs, and a fix is planned. Still, it never happened to me, so it may be something that affects some watches (or watch configurations) and not others.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                P 1 Reply Last reply 1 Aug 2022, 10:04 Reply Quote 1
                                • P Offline
                                  Pavlas @isazi
                                  last edited by 1 Aug 2022, 10:04

                                  @isazi Thank you! If you’d like, I can send the log from my wife’s S9P too. Unfortunately, the problem only happens sometimes. As I tried over and over again, the watch restarted about 4 times. The fifth reset was already hard and the watch reset to factory settings. Then it seemed fine for a while. But after a few tries, the watch got stuck again.

                                  🔺Vertical All Black

                                  ex:
                                  Ambit2 Black
                                  Ambit3 Peak Sapphire
                                  Spartan Ultra Stealth Titanium
                                  S9B All Black
                                  >>> YouTube Channel <<<

                                  I 1 Reply Last reply 1 Aug 2022, 10:07 Reply Quote 0
                                  • I Offline
                                    isazi Moderator @Pavlas
                                    last edited by 1 Aug 2022, 10:07

                                    @Pavlas no more logs should be necessary for this. As for the hard reset, I think that if the watch detects a series of soft resets it assumes something is wrong with the firmware and performs a hard reset.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    1 Reply Last reply Reply Quote 0
                                    • J Offline
                                      jjpaz Bronze Member @isazi
                                      last edited by jjpaz 16 Aug 2022, 10:03

                                      @isazi I have suffered that issue some times, it’s very reproducible (S9P).
                                      The issue happens when you switch from the watch screen to the alti-baro screen very fast touching the down buttom switching screens.
                                      It seems like if you don’t let the heartrate screen and data appear comepletely and switch to another screen very fast the watch get stuck and reboots (soft reboot but you lose alti/barometer and heartrate info graphs)

                                      Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                                      I 1 Reply Last reply 16 Aug 2022, 10:46 Reply Quote 0
                                      • I Offline
                                        isazi Moderator @jjpaz
                                        last edited by 16 Aug 2022, 10:46

                                        @jjpaz there should be a fix for that in next firmware, thanks to people that sent logs.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        1 Reply Last reply Reply Quote 3
                                        • First post
                                          Last post

                                        Suunto Terms | Privacy Policy

                                          This community forum collects and processes your personal information.
                                          consent.not_received