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Suunto 9 Baro AGPS n/a

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  • J Offline
    Johannes Maier
    last edited by 25 Sept 2022, 15:14

    Hi,
    I am very disappointed about Suunto. After having a lot of problems regarding AGPS n/a and trying to fix it with help of the support, I sent my watch to the support center and got a new S9 Baro six weeks ago. The new watch worked perfect in the beginning! But now the problems start again šŸ˜ž I’m not able to get AGPS synchronized any more. Worked through a lot of tips in this forum without success. Did anybody found a solution, so that this 500€ watch is doing its basic work (GPS) correctly? Why is Suunto not able to fix this basic problems!???
    If there is no permanent solution, I will buy another watch, but certainly no Suunto any more. Firmware and Suuntolink and SuuntoApp are the newest version.
    Regards
    Johannes

    S E 2 Replies Last reply 25 Sept 2022, 15:28 Reply Quote 0
    • S Offline
      sartoric Moderator @Johannes Maier
      last edited by 25 Sept 2022, 15:28

      @Johannes-Maier
      I guess you should read this : https://forum.suunto.com/topic/8120/suuntolink-site-down/21

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

      1 Reply Last reply Reply Quote 0
      • E Offline
        el2thek Bronze Member @Johannes Maier
        last edited by 25 Sept 2022, 15:29

        @Johannes-Maier Just had a look and mine also says Assisted GPS N/A. Trying to get a gps fix it took longer than normally, about 30 seconds I’d say. No major issue for me.

        J 1 Reply Last reply 25 Sept 2022, 17:04 Reply Quote 0
        • F Offline
          fritzbt2013 Bronze Member
          last edited by 25 Sept 2022, 16:17

          Had this issue Friday, rebooting watched fixed!

          J 1 Reply Last reply 25 Sept 2022, 17:02 Reply Quote 0
          • I Offline
            isazi Moderator
            last edited by isazi 25 Sept 2022, 16:55

            It’s been reported to Suunto. In case you don’t have AGPS available, just leave your watch outside for 15/20 minutes looking for GPS, for example recording an activity that you can discard after. The watch will download the ephemeris directly from the satellites this way.

            BTW the AGPS files come from Sony, so it may even not be Suunto’s fault in this case (just to be clear).

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            J 1 Reply Last reply 25 Sept 2022, 17:09 Reply Quote 2
            • J Offline
              Johannes Maier @fritzbt2013
              last edited by 25 Sept 2022, 17:02

              @fritzbt2013 thanks for your hint, but I rebooted several times.

              1 Reply Last reply Reply Quote 0
              • J Offline
                Johannes Maier @el2thek
                last edited by 25 Sept 2022, 17:04

                @el2thek thanks for your reply. GPS fix lasts several minutes with my watch.

                1 Reply Last reply Reply Quote 0
                • J Offline
                  Johannes Maier @isazi
                  last edited by 25 Sept 2022, 17:09

                  @isazi what makes me wonder: Had the same symptom some weeks ago with my old watch and the Suunto support sent me a new watch. But what you are describing seems to be a software problem…

                  S 1 Reply Last reply 25 Sept 2022, 17:19 Reply Quote 0
                  • S Offline
                    sartoric Moderator @Johannes Maier
                    last edited by sartoric 25 Sept 2022, 17:19

                    @Johannes-Maier said in Suunto 9 Baro AGPS n/a:

                    @isazi what makes me wonder: Had the same symptom some weeks ago with my old watch and the Suunto support sent me a new watch. But what you are describing seems to be a software problem…

                    AGPS not in sync is commonly a ā€œdataā€ issue, but it could be also an hardware issue (your watch cannot sync due to some hardware failure)
                    That said, AGPS it’s just a way to speed up GPS fix so if you’re problem was also a very long fix time, maybe something was faulty in your gps hardware

                    SVTS - 2.40.38
                    SSSWHR BARO Amber - 2.8.32
                    Samsung A5 2016 - Android 7.0
                    Samsung A33 2022 - Android 14 - One UI 6.1
                    Suunto App Android 5.2.5 beta
                    Suunto App IOs 2.45.0 (19123) beta on MBP M1

                    1 Reply Last reply Reply Quote 0
                    • C Offline
                      cosme.costa
                      last edited by 26 Sept 2022, 06:45

                      Today I got the AGPS file.

                      J 1 Reply Last reply 26 Sept 2022, 06:54 Reply Quote 0
                      • J Offline
                        Johannes Maier @cosme.costa
                        last edited by 26 Sept 2022, 06:54

                        @cosme-costa Me too! Let’s hope!

                        1 Reply Last reply Reply Quote 1
                        • P Offline
                          Prenj
                          last edited by 26 Sept 2022, 07:23

                          Me 2. šŸ‘

                          Suunto Race

                          1 Reply Last reply Reply Quote 0
                          • C Offline
                            cosme.costa
                            last edited by cosme.costa 11 Apr 2022, 08:14 4 Nov 2022, 07:40

                            Today I do not have AGPS file again.

                            I relay on the background sync and when I went for my morning run, the watch wasn’t able to get a GPS lock, I checked and AGPS was missing. Because in the morning I do not have much time I had to start my run without GPS signal so you can imagine how bad is the track.

                            After the run I did a soft reset and killed the app in the mobile but I still don’t have AGPS file.

                            I think that someone at Sony or Suunto should check what happens with the AGPS file. I do not want to imagine that this happens to me just before a race.

                            M ? 2 Replies Last reply 4 Nov 2022, 07:48 Reply Quote 1
                            • M Offline
                              Mitch9 @cosme.costa
                              last edited by 4 Nov 2022, 07:48

                              @cosme-costa Today and yesterday it takes very long to get a fix, too.

                              But how can I check the AGPS data? Watch or App?

                              Watch: Suunto Vertical Titanium Solar (Sand)
                              SA: Android (beta)
                              HRS: Polar H10

                              F 1 Reply Last reply 4 Nov 2022, 08:02 Reply Quote 1
                              • ? Offline
                                A Former User @cosme.costa
                                last edited by 4 Nov 2022, 07:58

                                @cosme-costa yeah, I was asking a few times now for an option in Suunto app to be able to switch off automatic GPS optimization, I think the watch will do fine even with a few days old GPS data, but it could help in such cases. I’m also almost in hurry like you said, and I do not want to waste time with checking GPS data is okay or hanging there for get a fix. šŸ™‚

                                1 Reply Last reply Reply Quote 2
                                • F Offline
                                  freeheeler @Mitch9
                                  last edited by 4 Nov 2022, 08:02

                                  @Mitch9
                                  under settings, general, about… recently on Friday and weekend days it seems AGPS is missing.
                                  it always says N/A.

                                  with resetting the watch it will not come back. as it is missing completely, we can’t rely on an older file.
                                  the only thing is to wait until satellites are locked and start the activity only then.
                                  it also took me couple of minutes, sometimes 10… but it’s better than having a completely wrong track… if time allows of course!

                                  living sideways

                                  M ? MiniForkliftM 3 Replies Last reply 4 Nov 2022, 08:06 Reply Quote 0
                                  • M Offline
                                    Mitch9 @freeheeler
                                    last edited by 4 Nov 2022, 08:06

                                    @freeheeler Thx!

                                    Yes, also N/A on my watch. This really limits the usage.

                                    Watch: Suunto Vertical Titanium Solar (Sand)
                                    SA: Android (beta)
                                    HRS: Polar H10

                                    1 Reply Last reply Reply Quote 0
                                    • ? Offline
                                      A Former User @freeheeler
                                      last edited by 4 Nov 2022, 08:20

                                      @freeheeler said in Suunto 9 Baro AGPS n/a:

                                      it also took me couple of minutes, sometimes 10… but it’s better than having a completely wrong track… if time allows of course!

                                      You just gave me an idea: I should make another sport profile with GPS turned off as mostly I don’t care about the track, but I should check first how correct some of the metrics will be reported without GPS. šŸ¤” If this works, then when in hurry I use the one without GPS and other times the complete one šŸ˜‰

                                      1 Reply Last reply Reply Quote 0
                                      • MiniForkliftM Offline
                                        MiniForklift Platinum Member @freeheeler
                                        last edited by 4 Nov 2022, 19:40

                                        @freeheeler said in Suunto 9 Baro AGPS n/a:

                                        @Mitch9
                                        under settings, general, about… recently on Friday and weekend days it seems AGPS is missing.
                                        it always says N/A.

                                        Same for me actually šŸ™„

                                        SV Titanium Solar Forest

                                        F 1 Reply Last reply 4 Nov 2022, 19:42 Reply Quote 0
                                        • F Offline
                                          freeheeler @MiniForklift
                                          last edited by 4 Nov 2022, 19:42

                                          @MiniForklift
                                          it was like that in the last couple of weeks, not sure about the root cause… we’ll see

                                          living sideways

                                          1 Reply Last reply Reply Quote 0
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