Suunto 9 Baro crashes / restarts at the beginning of a training

[chargerunner]

Hello all, I tried looking for other threads regarding a similar issue that I currently have with my S9B, but I don’t find any, so I start a thread.

I think the issue occurs since the latest firmware update. When I start a running exercise, the watch restarts itself within a few seconds - up to a minute - into the exercise, and nothing is saved. The watch’s screen becomes dark, then goes back to the clock face. Then I can start another exercise, which takes longer time to set up the GPS, and then it works smoothly again, but sometimes, the second exercise also crashes, and the watch restarts itself.

Since around 2 weeks, this issue occurs every day. Previously, it occurred maybe once every three days. It’s also happened once with a biking exercise.

The difference with many of other similar posts is that my watch restarts right at the beginning of the exercise, and nothing is saved.

Has anyone experienced the same problem?

[zhang965]

I’d suggest you to perform a hard reset and have a try, if it has still the same issue, contact Suunto official support

[freeheeler]

@chargerunner
I did not see that with my watch, but here’s the existing thread about it.
https://forum.suunto.com/topic/8538/reboot-during-activities

[freeheeler]

@chargerunner
@zhang965
I do not recommend a hard reset at first.
I do recommend to send logs, as described in the other thread when it happens next time. then, I recommend to change the routine: e.g. use a different or no S+ feature just to see if it makes a difference.

hard reset is always the last resort IMO

[sartoric]

Since there are many discussions about this topic, I’m closing this one to avoid duplicates

https://forum.suunto.com/search?term=Suunto 9 Baro crashes&in=titlesposts&matchWords=all&sortBy=relevance&sortDirection=desc&showAs=posts

[isazi]

@chargerunner can you send logs after a crash and send me a PM? I will open a bug with Suunto, there are developers investigating these crashes in the production firmware and they need logs.

[jjpaz]

@isazi Isazi, I sent logs and sent you a PM on 21 Dec, hope it helps. Probably is a similar (or the same) issue (S9P in my case).

[isazi]

@jjpaz because there is no pattern in this that we can identify, we need logs from multiple users.

[chargerunner]

Thank you @freeheeler, the other thread seems to describe to same issue. I’ve also tried hard reset a few days ago, and it didn’t help at all.
@isazi Thank you for the feedback, the last occurence was this morning, and after that I had a successful excercise, so I hope the crash logs are still there. I will send the logs later, then PM you.

[isazi]

@chargerunner it is better to do it after the first sync after the crash, and possibly close to the crash. Let’s hope it doesn’t happen again, but if it does, send logs and ping me.

[chargerunner]

@isazi Thanks for your feedback, I have sent the logs. Hope that the causes are found the the issues solved. As for me, with the current situation, I’m convinced these issues will keep coming every time to me

[isazi]

@chargerunner I’ll try to report this one too, maybe it’s not too late.

[chargerunner]

So today this happened again (why not?), not only once, but three times (set up the training > start > crash > set up > start > crash > set up > start > crash), and after the last time, the watch shows this screen:

Now I connect the watch to my PC, and Suunto Link says “Watch reset required”

I have sent the logs. Hope this help.

[isazi]

@chargerunner if your watch is under warranty, try also to contact support. Your case may even be hardware related, as it looks slightly different than the others.

[jjpaz]

@isazi Only a suggestion, it could be possible to downgrade the software to the previous version?
It would be a fast test to verify if it’s a software or hardware related problem.
With other brands is possible to upload previous versions in case of problems.
It seems that previous software is more stable in some situations.

[freeheeler]

@jjpaz
find your devices name on top of the thread and select the file you want to downgrade to. drag and drop it into SuuntoLink
if it helps, maybe do the upgrade again anyway at some point to see if it remains or is solved.
https://forum.suunto.com/topic/6836/firmware-collection?_=1674214167436

[chargerunner]

@isazi thanks for the suggestion, I’ll give the watch another week to see if it works better after the reset, if it doesn’t then I’ll contact the support

@jjpaz @freeheeler thanks for the downgrading idea. Indeed it seems the issue with my watch occurs after upgrading to the latest software version, before I’ve never run into it. Maybe it’s just a coincidence, who knows…

Have a great weekend you all!

[Reiner]

@chargerunner said in Suunto 9 Baro crashes / restarts at the beginning of a training:

Has anyone experienced the same problem?

Yes - same problem here since last update

[Mario Malčak]

@isazi I seem to have the same problem as everyone else.
No matter if I use some of my structured workouts or just plain running mode it crashes 1 or 2 times.
It started about 3 weeks ago. First time it happened on Jan 3rd around 5PM the watch just froze and did not work for the whole run (10km). Last week on 20 Jan I’ve lost fist 2 km while getting the watch to work.
Last time was today (25 Jan) around 1.06 PM - I’ve sent my logs and I hope it helps - 976829434548900.

@chargerunner - did downgrading help?

anyone tried had reset? did it help?

[SimonHumm]

@Mario-Malčak I tried the hard reset last week. Everything was ok for 6 days but had another crash today.