Suunto 9 Baro crashes / restarts at the beginning of a training

isazi

@chargerunner it is better to do it after the first sync after the crash, and possibly close to the crash. Let’s hope it doesn’t happen again, but if it does, send logs and ping me.

chargerunner

@isazi Thanks for your feedback, I have sent the logs. Hope that the causes are found the the issues solved. As for me, with the current situation, I’m convinced these issues will keep coming every time to me

isazi

@chargerunner I’ll try to report this one too, maybe it’s not too late.

chargerunner

So today this happened again (why not?), not only once, but three times (set up the training > start > crash > set up > start > crash > set up > start > crash), and after the last time, the watch shows this screen:

Now I connect the watch to my PC, and Suunto Link says “Watch reset required”

I have sent the logs. Hope this help.

isazi

@chargerunner if your watch is under warranty, try also to contact support. Your case may even be hardware related, as it looks slightly different than the others.

jjpaz

@isazi Only a suggestion, it could be possible to downgrade the software to the previous version?
It would be a fast test to verify if it’s a software or hardware related problem.
With other brands is possible to upload previous versions in case of problems.
It seems that previous software is more stable in some situations.

freeheeler

@jjpaz
find your devices name on top of the thread and select the file you want to downgrade to. drag and drop it into SuuntoLink
if it helps, maybe do the upgrade again anyway at some point to see if it remains or is solved.
https://forum.suunto.com/topic/6836/firmware-collection?_=1674214167436

chargerunner

@isazi thanks for the suggestion, I’ll give the watch another week to see if it works better after the reset, if it doesn’t then I’ll contact the support

@jjpaz @freeheeler thanks for the downgrading idea. Indeed it seems the issue with my watch occurs after upgrading to the latest software version, before I’ve never run into it. Maybe it’s just a coincidence, who knows…

Have a great weekend you all!

Reiner

@chargerunner said in Suunto 9 Baro crashes / restarts at the beginning of a training:

Has anyone experienced the same problem?

Yes - same problem here since last update

Mario Malčak

@isazi I seem to have the same problem as everyone else.
No matter if I use some of my structured workouts or just plain running mode it crashes 1 or 2 times.
It started about 3 weeks ago. First time it happened on Jan 3rd around 5PM the watch just froze and did not work for the whole run (10km). Last week on 20 Jan I’ve lost fist 2 km while getting the watch to work.
Last time was today (25 Jan) around 1.06 PM - I’ve sent my logs and I hope it helps - 976829434548900.

@chargerunner - did downgrading help?

anyone tried had reset? did it help?

SimonHumm

@Mario-Malčak I tried the hard reset last week. Everything was ok for 6 days but had another crash today.

Mario Malčak

@SimonHumm thanks for info. I hope they will fix this soon because it’s going to drive me crazy

chargerunner

@Mario-Malčak no I didn’t downgrade (yet). I did the hard reset by Suunto Link.

@SimonHumm I had the same experience. Hard reset on Friday of last week, everything went well until this morning.

@isazi So one week after the hard reset by Suunto Link, today the issue happened again (even twice in a row). I will send the log and its ID to you by PM. Hope this help fnid the bug.

Another thing that I noticed: after the hard reset, the watch saved the activities quite quickly at the end of them, and I think when my watch had the issues previously, saving took quite some time (half a minute maybe???). Now when the issue occurred again, I also found that saving has become a bit slower than when the watch was just reset.

zhang965

@chargerunner

I noticed my s9b s9p are getting slower with time.

chargerunner

@zhang965 yes, so I wonder if the crash I experienced comes from a memory issue (hardware related, like @isazi said). It sounds strange though…

jjpaz

@zhang965 I also notice that on my watches.
It seems that watches are getting slower with continuous use and storing activities and after some time memory gets full and the reboot issue arises.

freeheeler

@jjpaz
logbook memory?
because after a soft reset or crash the logbook is still there and performance should theoretically be the same?

chargerunner

@jjpaz I also think like you. For me, what’s strange is I don’t have a lot of activities (just have the watch since last October) and the activities aren’t long either (~1h each), so I don’t think they can take up a lot of space.

SimonHumm

For what it’s worth, the day before the first time I experienced the reset issue, the watch was really lagging when starting a structured workout. After pressing start it took about 12 seconds to go to the activity screen.

TyreseJ4

My Suunto 9 crashed today before a walk and now the GPS won’t connect.