Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Suunto 9 Baro crashes / restarts at the beginning of a training

    Scheduled Pinned Locked Moved Suunto 9
    restartissueproblemrunning
    218 Posts 44 Posters 29.9k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • C Offline
      chargerunner Bronze Member
      last edited by

      So today this happened again (why not?), not only once, but three times (set up the training > start > crash > set up > start > crash > set up > start > crash), and after the last time, the watch shows this screen:

      _20230120_095739.JPG

      Now I connect the watch to my PC, and Suunto Link says “Watch reset required”

      5bfdd640-2e11-4d79-90a6-8105f9cc24f2-image.png

      I have sent the logs. Hope this help.😧

      isaziI C 2 Replies Last reply Reply Quote 1
      • C chargerunner referenced this topic on
      • isaziI Offline
        isazi Moderator @chargerunner
        last edited by

        @chargerunner if your watch is under warranty, try also to contact support. Your case may even be hardware related, as it looks slightly different than the others.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        jjpazJ C Mario MalčakM 3 Replies Last reply Reply Quote 0
        • jjpazJ Offline
          jjpaz Bronze Member @isazi
          last edited by

          @isazi Only a suggestion, it could be possible to downgrade the software to the previous version?
          It would be a fast test to verify if it’s a software or hardware related problem.
          With other brands is possible to upload previous versions in case of problems.
          It seems that previous software is more stable in some situations.

          Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

          freeheelerF 1 Reply Last reply Reply Quote 1
          • freeheelerF Offline
            freeheeler @jjpaz
            last edited by

            @jjpaz
            find your devices name on top of the thread and select the file you want to downgrade to. drag and drop it into SuuntoLink
            if it helps, maybe do the upgrade again anyway at some point to see if it remains or is solved.
            https://forum.suunto.com/topic/6836/firmware-collection?_=1674214167436

            living sideways

            1 Reply Last reply Reply Quote 2
            • C Offline
              chargerunner Bronze Member @isazi
              last edited by

              @isazi thanks for the suggestion, I’ll give the watch another week to see if it works better after the reset, if it doesn’t then I’ll contact the support😰

              @jjpaz @freeheeler thanks for the downgrading idea. Indeed it seems the issue with my watch occurs after upgrading to the latest software version, before I’ve never run into it. Maybe it’s just a coincidence, who knows…

              Have a great weekend you all!👍

              1 Reply Last reply Reply Quote 2
              • ReinerR Offline
                Reiner Bronze Member @chargerunner
                last edited by

                @chargerunner said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                Has anyone experienced the same problem?

                Yes - same problem here since last update

                Watch: Suunto Race S

                1 Reply Last reply Reply Quote 1
                • Mario MalčakM Offline
                  Mario Malčak @isazi
                  last edited by

                  @isazi I seem to have the same problem as everyone else.
                  No matter if I use some of my structured workouts or just plain running mode it crashes 1 or 2 times.
                  It started about 3 weeks ago. First time it happened on Jan 3rd around 5PM the watch just froze and did not work for the whole run (10km). Last week on 20 Jan I’ve lost fist 2 km while getting the watch to work.
                  Last time was today (25 Jan) around 1.06 PM - I’ve sent my logs and I hope it helps - 976829434548900.

                  @chargerunner - did downgrading help?

                  anyone tried had reset? did it help?

                  SimonHummS 1 Reply Last reply Reply Quote 1
                  • SimonHummS Offline
                    SimonHumm Bronze Member @Mario Malčak
                    last edited by

                    @Mario-Malčak I tried the hard reset last week. Everything was ok for 6 days but had another crash today.

                    Mario MalčakM 1 Reply Last reply Reply Quote 2
                    • Mario MalčakM Offline
                      Mario Malčak @SimonHumm
                      last edited by

                      @SimonHumm thanks for info. I hope they will fix this soon because it’s going to drive me crazy 🤣

                      1 Reply Last reply Reply Quote 0
                      • C Offline
                        chargerunner Bronze Member
                        last edited by

                        @Mario-Malčak no I didn’t downgrade (yet). I did the hard reset by Suunto Link.

                        @SimonHumm I had the same experience. Hard reset on Friday of last week, everything went well until this morning.

                        @isazi So one week after the hard reset by Suunto Link, today the issue happened again (even twice in a row). I will send the log and its ID to you by PM. Hope this help fnid the bug.

                        Another thing that I noticed: after the hard reset, the watch saved the activities quite quickly at the end of them, and I think when my watch had the issues previously, saving took quite some time (half a minute maybe???). Now when the issue occurred again, I also found that saving has become a bit slower than when the watch was just reset.

                        zhang965Z 1 Reply Last reply Reply Quote 0
                        • zhang965Z Offline
                          zhang965 @chargerunner
                          last edited by

                          @chargerunner

                          I noticed my s9b s9p are getting slower with time.

                          Winners Wear Winners

                          C jjpazJ 2 Replies Last reply Reply Quote 1
                          • C Offline
                            chargerunner Bronze Member @zhang965
                            last edited by

                            @zhang965 yes, so I wonder if the crash I experienced comes from a memory issue (hardware related, like @isazi said). It sounds strange though…

                            1 Reply Last reply Reply Quote 0
                            • jjpazJ Offline
                              jjpaz Bronze Member @zhang965
                              last edited by

                              @zhang965 I also notice that on my watches.
                              It seems that watches are getting slower with continuous use and storing activities and after some time memory gets full and the reboot issue arises.

                              Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                              freeheelerF C 2 Replies Last reply Reply Quote 1
                              • freeheelerF Offline
                                freeheeler @jjpaz
                                last edited by

                                @jjpaz
                                logbook memory?
                                because after a soft reset or crash the logbook is still there and performance should theoretically be the same?

                                living sideways

                                1 Reply Last reply Reply Quote 0
                                • C Offline
                                  chargerunner Bronze Member @jjpaz
                                  last edited by

                                  @jjpaz I also think like you. For me, what’s strange is I don’t have a lot of activities (just have the watch since last October) and the activities aren’t long either (~1h each), so I don’t think they can take up a lot of space.

                                  1 Reply Last reply Reply Quote 0
                                  • C chargerunner referenced this topic on
                                  • freeheelerF freeheeler referenced this topic on
                                  • SimonHummS Offline
                                    SimonHumm Bronze Member
                                    last edited by

                                    For what it’s worth, the day before the first time I experienced the reset issue, the watch was really lagging when starting a structured workout. After pressing start it took about 12 seconds to go to the activity screen.

                                    1 Reply Last reply Reply Quote 2
                                    • T Offline
                                      TyreseJ4
                                      last edited by TyreseJ4

                                      My Suunto 9 crashed today before a walk and now the GPS won’t connect.

                                      freeheelerF 1 Reply Last reply Reply Quote 0
                                      • freeheelerF Offline
                                        freeheeler @TyreseJ4
                                        last edited by

                                        @TyreseJ4
                                        most likely the AGPS data is missing. a sync with SA should fix that… or long time waiting at one position in start screen

                                        living sideways

                                        1 Reply Last reply Reply Quote 1
                                        • S Offline
                                          smedberg @chargerunner
                                          last edited by

                                          @chargerunner Exact same behavior has happened to me sporadically since sometime middle of december(since last fw update 2.23.20).

                                          Activity starts but within first minute the screen goes black and watch reboots. Starting activity again takes a bit longer to lock gps but then works as expected.

                                          For me it has happened intermittently about ~4 times out of ~50 activities. Activity types has been running(custom sport mode), biking(custom sport mode) and walking(default sport mode).

                                          SimonHummS 1 Reply Last reply Reply Quote 3
                                          • SimonHummS Offline
                                            SimonHumm Bronze Member @smedberg
                                            last edited by SimonHumm

                                            @smedberg I suspect it’s a known issue caused by the last firmware update or by the Suunto apps. There are too many people experiencing the same thing for it to be anything else. Hopefully there will be a fix for it soon.

                                            1 Reply Last reply Reply Quote 3
                                            • First post
                                              Last post

                                            Suunto Terms | Privacy Policy