Suunto 9 Baro crashes / restarts at the beginning of a training

TyreseJ4

@Brad_Olwin Honestly I don’t even care anymore. Just got rid of the Suunto 9. Replaced it with a Fenix 6X Pro. 6X is going to be my new “outdoor” watch and I have to say It’s one of the best decisions I’ve made all year. Lol I definitely have to get used to the the size though. It’s a BIG watch.

@TyreseJ4 congrats on your new watch. The size was totally fine for me when I used to have one. Are you happy with the gps tracks the 6X produces during activity?

zhang965

@TyreseJ4 said in Suunto 9 Baro crashes / restarts at the beginning of a training:

Brad_Olwin Honestly I don’t even care anymore. Just got rid of the Suunto 9. Replaced it with a Fenix 6X Pro. 6X is going to be my new “outdoor” watch and I have to say It’s one of the best decisions I’ve made all year. Lol I definitely have to get used to the the size though. It’s a BIG watch.

Lol, how dear you! How dear you ignore our moderator’s pretext?

TyreseJ4

@skifun I’m not sure yet as I haven’t used it outside yet. With that said I’m sure it’ll be similar to my FR945 as I think it has the same GPS chipset. Lol However regardless of how it measures up to the new 7X and Epix2, I bet it won’t crash like the Suunto 9. I got the 6X pro solar titanium.

Brad_Olwin

@TyreseJ4 It is definitely a different watch and truly sorry you decided to leave Suunto but I totally understand your decision. Let us know how you like it.

Dimitrios Kanellopoulos

There is a fix firmware coming out fyi

isazi

@Dimitrios-Kanellopoulos said in Suunto 9 Baro crashes / restarts at the beginning of a training:

There is a fix firmware coming out fyi

And thanks so much to all people that joined this forum to report the bug, sent logs, and helped the developers (and Suunto’s project managers) to find a prioritize this bug.
Sometimes there are fights here, but I still think this place is one of the less toxic online communities around. Let’s keep it this way.

ADHDMonkey

@TyreseJ4 do keep us posted please.

ADHDMonkey

@Dimitrios-Kanellopoulos great news, but, genuine advice from an engineering manager if I may: suunto really need to up their game with acknowledging this sort of issue earlier and keeping users regularly updated through official channels. I hope you can relay this sentiment.

Great news. I’m glad it’s fixed. By the way, I have two friends with S9B, they are on the latest fw and so far none of them mentioned about crashes or restarts.

smedberg

@Dimitrios-Kanellopoulos Great news! Do you know a time frame for when the patch can be expected?
I have a race coming up on sunday and is just curious if I should hope for an installed updated before that or not.

Dimitrios Kanellopoulos

If anyone is having issues even after a full factory reset you can pm me for sending you the fixed firmware

chargerunner

@Dimitrios-Kanellopoulos Thank you for the great news. I have two questions though:

Did Suunto team verify that the new firmware won’t cause other troubles? The latest firmware (2.30.20 I think) must have been released with thorough check, but still many users, me included, have faced this “crash” issue, while many others haven’t. So I guess the “crash” issue was an unexpected “feature” only relevant to certain watch models that may be not very popular/common (still S9B though), and ignored/forgotten by the development team.
What is the fixed firmware that you mentioned? Is it a new version, or the same latest firmware with just bug fix? I had a factory hard reset because of the “crash” issues while on the latest firmware, and after that reset I still occasionally had this issue again. I have downgraded my watch’s firmware to the previous version (2.20.xx I think) to get away from the “crash” issue, so I think I’d rather wait for a whole new/clean firmware.

Thanks a lot anyways.

Dimitrios Kanellopoulos

@chargerunner

Same version only fixes in relation to this issue

At the moment it is just produced and smoke tested.

When the FW is tested from many people and for some time the public release will start.

ADHDMonkey

@Dimitrios-Kanellopoulos would be very interesting to know what actuality caused the issue and why it would appear that only certain units have been affected.

TiagoSPM

@skifun To me it only happens - randomly - using Running and walking setups. Never on bikes (with or wo gps), weights, indoors etc.

ADHDMonkey

Started again after a week or so of a hard reset with no significant amount of use. I had been deleting activities from the log book as soon as they are loaded on the app but gave up with that at some point.

Time to downgrade the FW I think…

freeheeler

@ADHDMonkey
did you see the message from Dimitrios?

ADHDMonkey

@freeheeler yep. In touch with him.

bart80

@ADHDMonkey
I do not think we will ever know. I suppose this is a company know-how and they would like to not reveal exact details of the cause of the bug. Also there is probably very narrow set of Suunto users who bothers this information. They just want to have a working sport watch.

This is my assumption based on my experience working in similar company.