S9P gets stuck in the "Saving" screen after finishing a session

loopylou72 · 1 Jan 2023, 04:37

Today my Peak 9 went blank mid run and then returned to the general time screen. I had to restart the activity. I was using a Styrd, HR armband and the Core body temp sensor with the Suunto Core Body temp app activated. I’ve used this app about 6 times and had no problems. It took a while to find the GPS when I restarted (usually instant). Would it have stopped due to the GPS dropping out (there was no obvious reason for the GPS to drop). I have not cleared activities since I got my watch - is it recommended to do this or doe the watch alert you if full? I will do a soft reset again…

isazi · 1 Jan 2023, 11:14

@loopylou72 the watch crashed door some reason we don’t know. If it happens again sync with the app and send logs to Suunto, and then contact us.

loopylou72 · 1 Feb 2023, 04:09

@isazi OK thanks. I did a hard reset this time. Is there anyway to save custom sports modes when you reset? I have lost all mine

Simon · 2 Jan 2023, 18:44

@loopylou72 Unfortunately, you have to create them again. There’s no way to retrieve the settings after a hard reset. It’s a feature that has been requested lots of times by others.

loopylou72 · 5 Jan 2023, 04:12

@Simon thanks

loopylou72 · 13 Jan 2023, 04:03

@isazi it happened again today, after nearly three hours the watch just stopped the activity and returned to the watch face screen. The activity was saved but the data was strange - no moving/elapsed time difference and the manual laps I did do not show up on Suunto app although I can see them on Strava. Seems to have started since using the Core body temp Suunto app? I have sent logs now.

isazi · 13 Jan 2023, 09:15

@loopylou72 send me a PM and I’ll report this issue, thanks.

Likarnik · 1 Apr 2023, 07:47

Any news here? My S9P got stuck saving for 30min, tried all the buttons and finally upper right for 12s to restart it. Activity is lost (nothing in logbook), but steps, calories and HR graph is still synced. I assume there is no way to recover it. No S+/guides/navigation/zones, just basic running activity. I hope this is just April fools and tomorrow I’ll have it back It was such a good performance and I’m really angry not having it

Efejota · 1 Apr 2023, 10:51

@Likarnik It happened to me the day before yesterday. Basic Cycling activity. Got stuck in syncing HR data (I use Suunto Smart belt), had to restart and lost the activity. I think it has happened to me a couple of times since I bought it. Maybe some connectivity issue with the belt???

It is back to normal now.

J

Likarnik · 1 Apr 2023, 13:06

@Efejota no sync here, I use H10. It happened first time since I have the watch (1.5 years).

cosme.costa · 3 Apr 2023, 06:45

@Efejota I don’t think is related to the belt. I have had long saving times with and without belt, I’m more incline to believe that is related with the amount of free memory in the watch or something similar.
Twice I have saving times for more than 20 minutes with older firmwares, the first time I did a soft reset and I lost the activity, the second one I pushed randomly the buttons and eventually the activity was saved.

aroo7 · 3 Apr 2023, 09:47

I had the same thing 2 days ago with S9PP. First time since purchase in October. It’s not likely to be a belt issue, I use an accessory watch every time.
A surprising coincidence of dates. Maybe it’s just a statistic, or maybe not ?

zhang965 · 3 Apr 2023, 10:54

@aroo7 said in S9P gets stuck in the “Saving” screen after finishing a session:

I had the same thing 2 days ago with S9PP. First time since purchase in October. It’s not likely to be a belt issue, I use an accessory watch every time.
A surprising coincidence of dates. Maybe it’s just a statistic, or maybe not ?

It’s not surprised me, sticking in save is now a tradition

Brad_Olwin · 3 Apr 2023, 12:49

@aroo7 said in S9P gets stuck in the “Saving” screen after finishing a session:

I had the same thing 2 days ago with S9PP. First time since purchase in October. It’s not likely to be a belt issue, I use an accessory watch every time.
A surprising coincidence of dates. Maybe it’s just a statistic, or maybe not ?

I have not had this happen with the S9PP, on April 1 I ran a 50k race with no issues. If this happens send the logs ASAP and PM me. This was a Pro, correct?

Likarnik · 4 Apr 2023, 17:20

@Brad_Olwin currently waiting 15min to save simple 30min walk activity (S9P). Second occurrence of this bug in 4 days and none before. I’m currently pressing buttons like an ape in hope to unstuck it. But I’m slowly losing trust in this device…

Likarnik · 4 Apr 2023, 17:48

@Likarnik 45min was enough waiting, logs sent to suunto, acivity lost

fluca · 5 Apr 2023, 17:39

Happened to me as well on S9PpP couple of weeks ago. Neede to reset and lost the activity.

surfboomerang · 6 Apr 2023, 09:55

@Likarnik
I have a S9P and various (custom) sport modes that records activities between 30 mins to 5 hrs. Never had any issue during saving an activity.

If I’m not mistaken, there were some saving issues in the past when the “Feeling” option was enabled in the sport mode. Are you using that option? And do you also have issues when you’re using custom sport modes?

Mff73 · 6 Apr 2023, 11:26

@surfboomerang
I was about to say the opposite : workaround to saving issues was to enable the feeling option . Or I mixed things?

Likarnik · 4 Jun 2023, 20:20

@surfboomerang I use default sport modes, feeling is always on. I had no issues with recording 100km trail run, 380km bike ride etc. So I had no problems recording long activities. Memory had to be overwriten long time ago

@Mff73 I think so, feelings on = good