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Bug: charging and maps download issues

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  • D Offline
    dombo Bronze Member
    last edited by 15 Jun 2023, 08:00

    Hi, today I put watch on charger as it was ~15%. I forgot that I marked another map for download meanwhile. When I came to watch ~1 hour later, I saw on screen map download in progress. I was surprised, so I check in suunto app and selected map was already downloaded. So I waited a bit, then I disconnected charger from watch, but downloading in progress was still there. nothing helped to remove it, but watch was connected to suunto app, so I sent logs ~9:48CEST, then I did soft reset. What was my another surprise that watch battery was still 15%. So I sent logs again. When I connected to charger, it went down to 14% and then started to charge. I sent logs again. If you need more details, feel free to contact me.

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    • W Offline
      wmichi
      last edited by 15 Jun 2023, 12:45

      My SV also doesn’t charge while downloading maps.

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      • S Offline
        sartoric Moderator
        last edited by 15 Jun 2023, 14:12

        Well, there’s a reason why you need to keep it connected to the charger to download maps.

        Very probably the wifi connection is energy hungry

        Or maybe the watch was just stuck 😁

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 15 - One UI 7.0
        Suunto App Android 5.4.5 beta
        Suunto App IOs 2.47.1 (19846) beta on MBP M1

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        • D Offline
          dombo Bronze Member
          last edited by 26 Jun 2023, 14:35

          so my watch today freeze again on the charger. this time no map download. when I remove it from the dock it was black screen and no reaction. I had to do soft reset. is it only mine?

          J 1 Reply Last reply 26 Jun 2023, 16:43 Reply Quote 0
          • J Offline
            Jacobus @dombo
            last edited by 26 Jun 2023, 16:43

            @dombo I had exactly the samen a ffew weekse ago , also had to do a soft reset after loading

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            • M Offline
              Milan Šádek
              last edited by 6 Oct 2023, 09:09

              This issue has not been fixed until now as I have recently expecienced with charging my SV with 7% - 1 hour later one map (which I forgot I set for download ages ago) got downloaded and the battery was as low as at 6%… You have to disconnect and connect the cable once again to start charging the watch - this is pain in guess where… Any idea is this is getting fixed in the upcoming update?

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