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Pairing problems with Android

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pairingandroid
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  • J Offline
    jannis Bronze Member @markeczzz
    last edited by jannis 16 Aug 2023, 07:53

    @markeczzz To pair over Bluetooth was the only possibility for me to pair the watch with the phone, as I had the same problems for like an hour. Have you tried AFTER this procedure to delete and reinstall the app and to restart the phone and then again to reconnect with the app?

    M 1 Reply Last reply 16 Aug 2023, 08:13 Reply Quote 0
    • M Offline
      markeczzz @jannis
      last edited by 16 Aug 2023, 08:13

      @jannis Yes, Suunto supported told me to do that, but same thing.
      For some reason it seems I can’t get that PIN screen on Suunto application.

      I 1 Reply Last reply 16 Aug 2023, 08:39 Reply Quote 0
      • I Offline
        isazi Moderator @markeczzz
        last edited by 16 Aug 2023, 08:39

        @markeczzz you probably did, but did you also remove the pairing from the watch itself?

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        M 1 Reply Last reply 16 Aug 2023, 08:42 Reply Quote 0
        • M Offline
          markeczzz @isazi
          last edited by 16 Aug 2023, 08:42

          @isazi There wasn’t any paired device on watch, list was empty.
          Suunto supported told me to try factory reset of watch. I tried that, and now my watch is stuck at “Continue the setup on your phone”, and same error on phone.
          Suunto app can find the watch, but can’t pair it, i still get “Failed for some reason.”

          ? 1 Reply Last reply 16 Aug 2023, 10:41 Reply Quote 0
          • ? Offline
            A Former User @markeczzz
            last edited by 16 Aug 2023, 10:41

            @markeczzz said in Pairing problems with Android:

            @isazi There wasn’t any paired device on watch, list was empty.
            Suunto supported told me to try factory reset of watch. I tried that, and now my watch is stuck at “Continue the setup on your phone”, and same error on phone.
            Suunto app can find the watch, but can’t pair it, i still get “Failed for some reason.”

            Try logging in and out from
            The app. It happened to me but on ambit and it solved

            M 1 Reply Last reply 16 Aug 2023, 10:56 Reply Quote 0
            • M Offline
              markeczzz @Guest
              last edited by 16 Aug 2023, 10:56

              @André-Faria Same thing.
              I will try later to install Suunto app on tablet and sync it there, since right now I can’t use watch at all as its waiting for phone.

              1 Reply Last reply Reply Quote 0
              • M Offline
                mattd
                last edited by 16 Aug 2023, 12:19

                Sees related to https://forum.suunto.com/topic/9240/suunto-9-peak-pro-problem-connecting-to-phone-google-pixel-6

                M 1 Reply Last reply 16 Aug 2023, 14:36 Reply Quote 0
                • M Offline
                  markeczzz @mattd
                  last edited by 16 Aug 2023, 14:36

                  Ok, I got home and i tried pairing with my Samsung Galaxy Tab A (SM-T585) tablet.
                  Everything works ok there, same Suunto application version. Suunto application finds watch, I click “Pair”, Suunto app immediately shows PIN window and watch shows PIN code and I can pair it.
                  Unfortunately, this isn’t really a solution, as I want to have my phone paired with watch and not with tablet, but I guess it will work until Suunto fixes this.

                  I 1 Reply Last reply 16 Aug 2023, 14:42 Reply Quote 0
                  • I Offline
                    isazi Moderator @markeczzz
                    last edited by 16 Aug 2023, 14:42

                    @markeczzz I will keep you posted.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    M 1 Reply Last reply 18 Aug 2023, 10:09 Reply Quote 0
                    • M Offline
                      markeczzz @isazi
                      last edited by 18 Aug 2023, 10:09

                      Just reporting that workaround found in topic about Google pixel and Suunto 9 Peak Pro watch worked also on my Xiaomi 11T Android.
                      Suunto 9 Peak Pro: problem connecting to Phone Google Pixel 6

                      1 Reply Last reply Reply Quote 0
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