Disappointing launch
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Some weeks ago you could read the news that Suunto will force their business in North America, and there was indroduced somebody who is responsible for this… now we see the results… titanium is in America and not in Europe…
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Still no trace of the Titanium Race. I’d be cool to get some infos about the restock timing.
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@General_Witt ho sentito la chat dicono a breve,inizialmente si parlava di novembre ma le ultime informazioni parlano di qualche giorno,sempre nel mese di Ottobre
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Not very impressive! The biggest mistake is not to share any information regarding date for availability, now they just disappoint their potential customers, and do not forget Polar`s new watch will be available from Wednesday.
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@mamertino1984 grazie.
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Unfortunately, the planned delivery date was postponed by… 7 months… to May 2024…
Thank you Suunto… I wanted to trust you again so much…
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@gizmo WHAAAAAAT?!?
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@General_Witt deve esserci qualche errore,è impossibile
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Suunto support tell me that Race Titanium will va available in November.
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@Mi_chael too late for me, nned to lokk at alternatives.
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@Mi_chael the one I ordered on launch day better ship before then since they charged my credit card.
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Soooo, I just snatched one (Titanium version) from a local jewelry that has a store on Ebay. Immediate delivery and will be arriving next week.
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@General_Witt We’ll see next week…
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@wcreasyl Ordered via the website at 01:00 AM PST on Oct 17. No updates yet. Just spoke with Suunto chat, and they informed my delay of 2 weeks.
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@colinmacdon where are you based? I am in the Netherlands and they mentioned I should receive a shipping confirmation today and the watch by the end of next week… still not great since Amazon NL/DE have this available for next day delivery since launch day…
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@colinmacdon When I spoke with chat, I was told that an internal email was sent to find out about why the order is potentially delayed and that I would receive an email when it ships. I’m going to assume that I am in the same boat as you, which is fine. Now I know that I won’t have it in time for an upcoming event. Too easy, you know!? Communication is important to me as a customer.
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Honestly, what we have seen (or actually not seen) from Suunto the last couple of days is simply not good enough. A company trying to get back into business shoul deliver in their promises or at least communicate to them.
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I’ve worked in product for many years, and this is about as bad as I’ve seen for an international launch. Multiple colours and options in marketing material and then one offering in some regions and just two in others. shambles.
They were definitely spooked by Polar and tried to counter attack hard. it’s ended up being a sh1t show.
I’m not entirely impacted by this, but to watch it play out is embarrassing and proper cringy. I feel sorry for those who work in product, this will have been a management decision with no real idea of the impact it will have. Sort it out Suunto!
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@sir_max Canada
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@colinmacdon sadly i didn’t get any notification - chat said it was DHL which usually delivers very quickly so it seems more of a warehouse issue.