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Disappointing launch

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  • S Offline
    sashaklepikov Bronze Member
    last edited by 25 Oct 2023, 07:49

    I’m happy because I got Titanium version this morning.
    And particularly for me it wasn’t disappointing launch.
    I ordered Steel and Titanium on Oct 17 on the Suunto website and got watches yesterday (Steel) and today (Titanium). Even faster than 9PP last year.

    I believe that all of us are big Suunto fans. Otherwise we wouldn’t order watches in first days or even hours. And it seems that disappointment comes from impatience not from high expectations. I would like to get new version 15 minutes after release. But I know and expect that they will be delivered in one week (may be bad comparison but my wife still waiting for new iphone).

    PXL_20231025_070301505.jpg PXL_20231025_070909436.jpg PXL_20231025_072700276.jpg

    Garmin Forerunner 210 Black (ret.)
    Suunto Ambit3 Peak Black (gave it to my father)
    Suunto 9 Peak Granite Blue Titanium (gave it to a runner in our running chat)
    Suunto 9 Peak Pro Titanium Sand (waiting on the shelf)
    Suunto Race Titanium Charcoal (current)

    S 1 Reply Last reply 25 Oct 2023, 08:32 Reply Quote 8
    • S Offline
      sir_max Bronze Member @sashaklepikov
      last edited by 25 Oct 2023, 08:32

      @sashaklepikov Congrats - you are right next door so if it’s 7 days for you, makes sense it will be longer for others - did UPS deliver?

      Would be curious about your thoughts on the weight between the two on the wrist.

      S 1 Reply Last reply 25 Oct 2023, 08:42 Reply Quote 0
      • S Offline
        sashaklepikov Bronze Member @sir_max
        last edited by sashaklepikov 25 Oct 2023, 08:42

        @sir_max I can’t compare the weight because Steel version is a gift and I didn’t unbox it. When I have a chance to compare - I’ll write it here.

        By the next door you mean Tallinn? Local market is too small. So previously DHL delivered all Suunto packages through Leipzig, Germany. Yes, Helsinki (Vantaa) is 80km away from Tallinn but they send it through Germany 🙂 And actually I have zero idea how fast it could be delivered to other areas.

        This time both packages were delivered by UPS. It was very fast. “Label created” in Helsinki afternoon and next day at 9:40am package is in my hands.

        Garmin Forerunner 210 Black (ret.)
        Suunto Ambit3 Peak Black (gave it to my father)
        Suunto 9 Peak Granite Blue Titanium (gave it to a runner in our running chat)
        Suunto 9 Peak Pro Titanium Sand (waiting on the shelf)
        Suunto Race Titanium Charcoal (current)

        S 1 Reply Last reply 25 Oct 2023, 08:59 Reply Quote 1
        • S Offline
          sir_max Bronze Member @sashaklepikov
          last edited by 25 Oct 2023, 08:59

          @sashaklepikov Just a turn of phrase being close by.

          I just got mine today in the Netherlands. They sent it on Monday!

          1 Reply Last reply Reply Quote 1
          • M Offline
            macdav Bronze Member
            last edited by 25 Oct 2023, 10:47

            I registred on Suunto pages earlier, to notify me after the Titanium version will be available
            No info, but today I ordered Titanium one, as written above only one piece can be ordered.
            We will see what will be…

            1 Reply Last reply Reply Quote 0
            • C Offline
              craigeggleton Bronze Member
              last edited by 25 Oct 2023, 11:12

              When did Suunto start using UPS v DHL for US shipments? Randomly my UPS account flagged a shipment to my address from Suunto. Progress at least but interestingly no notification from Suunto. I am not a Suunto basher and from previous posts (not Race related ) hopefully that is evident. The customer experience is part of brand loyalty. Prior to giving Vertical a shot I was a loyal Garmin fan 15 years. Loved the Vertical but ultimately returned due to the lugs digging into the wrist. Early reports suggest design tweaks have solved that issue. If so, I‘LL be ecstatic and put those 7 Suunto Watch bands I bought for the vertical to great use. Hopefully Suunto realizes there are lots of folks hoping for their long-term success as we need competition from quality companies in this space. So, again, just increase communication to your customers and problems easily solved.

              E 1 Reply Last reply 25 Oct 2023, 11:49 Reply Quote 0
              • G Offline
                gizmo
                last edited by gizmo 25 Oct 2023, 11:24

                I’ve been using the steel version for a week and yesterday second time I ordered the titanium version - I’m waiting for delivery information. I hope that the delivery date will not change to May 2024 as before… 😁

                I have been using Garmin, Polar, Coros and Suunto watches for 20 years for running and cycling. I currently have Suunto Race.

                1 Reply Last reply Reply Quote 0
                • E Online
                  Egika Platinum Member @craigeggleton
                  last edited by Egika 25 Oct 2023, 11:49

                  @craigeggleton said in Disappointing launch:

                  When did Suunto start using UPS v DHL for US shipments? Randomly my UPS account flagged a shipment to my address from Suunto. Progress at least but interestingly no notification from Suunto.

                  There has been a Suunto employee posting on FaceBook about that they are shipping but due to a software problem, not updating those user Emails in the same speed.
                  see here:
                  IMG_7753.jpeg

                  t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                  Race S All Black - TI Canary - Titanium Courtney

                  S 1 Reply Last reply 25 Oct 2023, 18:45 Reply Quote 3
                  • G Offline
                    General_Witt
                    last edited by 25 Oct 2023, 15:11

                    The situation with the Titanium version may be under control by now.
                    Yesterday I ordered one directly from Suunto.it (Italian version of the site) and today they delivered the package, that’s arriving tomorrow.
                    All’s well that ends well…

                    C 1 Reply Last reply 26 Oct 2023, 15:00 Reply Quote 1
                    • S Offline
                      StefanoMorgan Bronze Member
                      last edited by 25 Oct 2023, 15:32

                      Look what I have found🤗 …!race.jpg

                      Suunto 9

                      1 Reply Last reply Reply Quote 1
                      • M Offline
                        Mi_chael Bronze Member
                        last edited by 25 Oct 2023, 15:33

                        DHL sent me an email to delivered my SRT tomorrow.
                        😁

                        S 1 Reply Last reply 25 Oct 2023, 18:44 Reply Quote 0
                        • S Offline
                          stromdiddily Gold Members @Mi_chael
                          last edited by stromdiddily 25 Oct 2023, 18:44

                          duplicate post

                          Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                          User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                          1 Reply Last reply Reply Quote 0
                          • S Offline
                            stromdiddily Gold Members @Egika
                            last edited by 25 Oct 2023, 18:45

                            @Egika Dan is quite the coup for Suunto. He was HEAVILY involved in the initial coros successes

                            Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                            User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                            1 Reply Last reply Reply Quote 1
                            • C Offline
                              colinmacdon Bronze Member @General_Witt
                              last edited by 26 Oct 2023, 15:00

                              @General_Witt As I mentioned earlier, ordered on launch day, no emails, no communication, nothing. No indication of anything. Strange.

                              G C M F 4 Replies Last reply 26 Oct 2023, 15:11 Reply Quote 0
                              • G Offline
                                General_Witt @colinmacdon
                                last edited by 26 Oct 2023, 15:11

                                @colinmacdon I ordered mine 2 days ago directly from Suunto site (Titanium version) and got it today, 48 hours later. That’s my experience from Italy.

                                1 Reply Last reply Reply Quote 0
                                • C Offline
                                  craigeggleton Bronze Member @colinmacdon
                                  last edited by 26 Oct 2023, 15:22

                                  @colinmacdon Same boat and then mysteriously I received a notification in my UPS app that a shipment was coming to me. I’m in the US and not sure where you are but it might be worth a shot to check UPS site. I’ve checked the Global E site several times (used to be who we received updates from for Suunto) and that shows no updates since I ordered the watch. As a back up plan (not knowing Suunto actually shipped the first watch) I did order another Race from Amazon US which will arrive 10/28. I’d recommend US customers to order directly from Amazon. As of today prime members can have the Titanium by 10/28.

                                  1 Reply Last reply Reply Quote 0
                                  • M Offline
                                    Marius Jacobsen Eggerud Silver Members @colinmacdon
                                    last edited by 26 Oct 2023, 15:47

                                    @colinmacdon I ordered mine today, DHL has confirmed delivery tomorrow!

                                    Suunto Ambit 3
                                    Suunto Spartan Ultra
                                    Suunto Race Ti

                                    1 Reply Last reply Reply Quote 1
                                    • F Offline
                                      FoleyRose @colinmacdon
                                      last edited by 26 Oct 2023, 16:04

                                      @colinmacdon hey, so I’m also from Canada and ordered a Ti version on launch day. This morning I chatted with support for the 3rd time and they couldn’t tell me when the order would be shipped.

                                      The thing is, I just received an email from UPS saying an order is scheduled to be delivered tomorrow from Suunto. The tracking number in that email shows it was shipped 2 days ago from Finland. I don’t know if you have a UPS My Choice account, but it might be worth it to check if you wanna be sure.

                                      C 1 Reply Last reply 26 Oct 2023, 16:11 Reply Quote 0
                                      • C Offline
                                        colinmacdon Bronze Member @FoleyRose
                                        last edited by colinmacdon 26 Oct 2023, 16:11

                                        @FoleyRose Just chatted with support 3rd time as well. I mentioned that others have received an apology email, etc. with the option of small re-imbursement or an accessory. And while I am not specifically looking for that (would be nice though :), they have mentioned all 3 chat sessions that I will receive some kind of email.

                                        Their update was: “You should receive it then, I am not able to provide the tracking information as it is not available for me, but also can escalate the case to the relevant department and request for it. As soon as I receive the reply, I will contact you via email”

                                        edit: checked the UPS My Choice, and wouldn’t you know…delivery from Suunto scheduled for tomorrow. 🙂 Mystery solved. Very strange ordering experience.

                                        F 1 Reply Last reply 26 Oct 2023, 16:17 Reply Quote 2
                                        • F Offline
                                          FoleyRose @colinmacdon
                                          last edited by 26 Oct 2023, 16:17

                                          @colinmacdon there you go. It’s baffling to me that their support agents don’t even know if an order has been shipped.

                                          E 1 Reply Last reply 26 Oct 2023, 17:02 Reply Quote 1
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