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Sync to suunto app

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  • 6 Offline
    6294946 Bronze Member
    last edited by 6294946 16 Dec 2023, 16:50

    Seems like most of the time activities are not synced to suunto app in the background. To have it synced, I often need to boot the suunto app, shake the watch etc. Is this expected behaviour? I don’t understand why the watch never syncs anything without me actively trying to force it one way or another. Is the point to save battery or what? Maybe this is explained somewhere but could not find it in the manual. I’m running the app on ios if that matters.

    B 1 Reply Last reply 16 Dec 2023, 22:41 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @6294946
      last edited by 16 Dec 2023, 22:41

      @6294946 Phone model which version iOS? Watch firmware? Beta Suunto App or store download?
      Need some detail here to help you out.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      6 1 Reply Last reply 17 Dec 2023, 11:51 Reply Quote 0
      • 6 Offline
        6294946 Bronze Member @Brad_Olwin
        last edited by 17 Dec 2023, 11:51

        @Brad_Olwin iphone 11 with the latest ios, watch has the latest firmware and app store downloaded suunto app. This issue has persisted for as long as I have had the vertical so I am not sure it is related to any single software update.

        B 1 Reply Last reply 17 Dec 2023, 13:31 Reply Quote 0
        • B Offline
          Brad_Olwin Moderator @6294946
          last edited by 17 Dec 2023, 13:31

          @6294946 You are on 17.2 for the phone? I would download the beta app, it is unlikely to have issues.
          Try two things, first disconnect the watch from the phone, forget the watch in the app and then forget the app in the watch.
          Uninstall the app from the phone.
          Download the beta app or if you prefer the store app. Repair the watch.

          Sometimes for me the watch is not connected in the iPhone BT settings. if that occurs to you simply touch the watch in the BT settings and it should reconnect. I have reported this issue to Suunto.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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