Software Update 2.30.38 (Race / Vertical / 9 Peak Pro)

asdfghjk

Yesterday I tried to update my Vertical from 2.30.26 and it failed (happened for the first time). Then it took quite a time animating progress bar with “The device is being restored to a safe state”. I think at some point I pressed some button during that and I quite don’t remember how long it took. Anyway, Suunto was revived and had again 2.30.26. I’ve just retried the update and again it failed. Now I’ve been waiting during “The device is being restored to a safe state” for about half an hour. So my questions are:

Why the update failed and how to do the update?
How long does the “restoring to a safe state” can take and what if it fails?

Thank you for your support.

asdfghjk

@asdfghjk
A small update from me: the 3rd attempt failed. This time I did watch reset (upper button for 12s), phone reset (so Suunto app was also restarted). Now I’m waiting till the watch is “restored to a safe state”. Any ideas how to perform an update? The battery is 100% and it’s connected nevertheless during the update. The update fails near the end of the progress bar.

mikekoski490

@asdfghjk Can you get into the settings menu and do a hard reset?

https://www.suunto.com/en-ca/Support/Product-support/suunto_vertical/suunto_vertical/settings/resetting-your-watch/

asdfghjk

@mikekoski490
“Restoring to a safe state” was stuck for hours without pushing a button.
I did a hard reset as suggested and after that an update to 2.30.38 was successful. Thanks!
I wonder what was blocking before.

Brad_Olwin

@asdfghjk Likely the download was somehow corrupted. Glad this worked out.

mikekoski490

@asdfghjk Awesome! Glad that fixed it.

LitchiMonster

I just came back from an overnight hike in the mountains near George, South Africa, and noticed the map no longer shows POIs that have been saved. The November software release showed all saved POIs on the map. The map now only shows a poi if navigating to it. Please bring all POIs back to the map

Mff73

@LitchiMonster
still shown on my side after the 2.30.38 for SV.
But i didn’t update any map for now.
Did you update also the map for that zone ?

LitchiMonster

@Mff73 I’m also on SV, latest firmware. No map updates yet for my area. I tried a soft reset to see if it would show the POIs on the watch, no luck.

Mff73

@LitchiMonster
strange such different behaviour.
Did you eventually try to remove POI from watch and repush it from app, just in case it triggers something in a parallel universe ?

mikekoski490

@LitchiMonster I have all updates and have updated the 2 regional maps in my area. All of my poi’s are still showing in SA as well as on map screen in my Race

LitchiMonster

@mikekoski490 well I’m back in Cape Town now, and all my local POIs are showing on the map! Strange. They weren’t showing in the George area. Odd.

thailon

@pavel-samokha my 9 Peak Pro had problem because download update failed for some reason. I spent 1 hour yo get watch connected to SuuntoApp again. The firmware is updated right now. I read on watch screen I"m supposed to read about update more in SuuntoApp. Could you help me where to find it please? Is ghere any more specific description what has been fixed than “some stability issues”?

Thank you very much.
Thailon

Mff73

@thailon
The first post of this thread is giving details, which are also on suunto’s Web site, and all this thread could give you some details about others questions.
https://www.suunto.com/fr-fr/Assistance/Mises-a-jour-logicielles/Notes-de-version/suunto-vertical-software-updates/

Highlands

Last night during charging battery, my maps got updated. Forgot to perform a soft reset or at least a simple reboot. Today during my hiking, the Race froze at 2.89 km and at the same time my upper fields on the first screen were missing: vertical speed and altitude. After a couple of minutes the watch got rebooted on its own, 2.87 km from my activity got saved. No idea if the freezing of the watch and the consequent reboot were due to my not rebooting the watch last night. My 9PP has never ever crushed like that. And this was my first time on the Race. Running latest stable software. Sent logs and tomorrow, during working hours, I’ll contact support to inform them about my sent logs.

freddubai

@pavel-samokha I have this update, but after 3 weeks of wearing the watch (Race) I still have no HRV tracking, despite having both sleep and HRV tracking on. The sleep tracking (hour, REM, Light, Deep, Awake) all work fine…

A second issue is that after 6 runs I still don’t have predicted race times. On my 9 pp these showed immediately after .32 software update. I have done one soft reset on the Race, but there has been no change.

What do you recommend?
Best
Fred

surfboomerang

@freddubai Did you also enabled 24/7 HR? I noticed HRV measurements once I enabled it.

freddubai

@freddubai Yes, that has been enabled from the beginning…but so far no HRV info…

Dimitrios Kanellopoulos

Hrv is measured from day 1 with sleep tracking and hr 24/7. No need to wait 3 weeks. Does sleep tracking report hrv ?

surfboomerang

@Dimitrios-Kanellopoulos from the watch it’s not really obvious that 24/7 HR must be enabled for HRV. Maybe this can change in a future update.

When you enable HRV under the sleep setting it just accepts it without a warning that 24/7 HR needs to be enabled as well.