Battery consumption increased significantly after the recent update (2.26.8)
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Since the last firmware update I’ve also noticed a significant drain on battery performance. I recently uploaded my logs to Suunto support. Before this last update V 2.26.8 the battery seemed to work just fine. If I didn’t use the watch to do any training, my battery could last a week or longer. Now it barely makes it 48 hours before requiring a recharge in standby mode. In one day 24 hour period it went from 100% to 48% and it hits 2% in less than 48 hours. It is a significant battery drain, please help me resolve this problem. I can’t figure out how to contact support. There is no phone number, email or chat. This is also the second time I’ve tried to post to this forum about this issue. Suunto has really become terrible.
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Hi, @Flymiester,
Have you tried to recalibrate battery as Brad suggested few posts above?
If it won’t get better even after recalibration, I would try hard reset… -
@zadow No I haven’t tried to recalibrate the battery. Can you provide the link for the procedure? All I can seem to find is the various battery modes.https://www.suunto.com/en-gb/Support/faq-articles/suunto-9/how-do-i-get-the-most-out-of-the-battery-modes/ I am new to the forum and find it not to function as smoothly as other forum sites I use, another point of frustration. I’m also seeing a lot of posts about peoples negative response from Support. I loved and still have my Ambit 3, which is why I upgraded to the 9 Baro, but I’m wondering if there are some serious quality issues with the company, If the battery recalibration fails, then seems I will have to do a hard reset to default parameters.
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@uriakopi Did your battery recalibrate?. Were you successful?
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@Brad_Olwin said in Battery consumption increased significantly after the recent update (2.26.8):
@uriakopi The watch may need to recalibrate the battery. Let the battery run out completely and fully recharge the watch.
I think this (above) is the procedure
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@wakarimasen I did the calibration as has been suggested on this thread. I completely exhausted the battery. When I connected to charge the watch it was out of sync with the time and suggested I reconnect to the Suunto App. I allowed it to charge to a full 100% before disconnecting from the charging cable. This did NOT resolve the issue. It may be even worse now. I finally got in touch with Suunto support. They suggested the watch reset procedure which is what has also been suggested in this forum. Here is the link. https://www.suunto.com/en-us/Support/faq-articles/lifecycle/how-to-reset-your-suunto-watch/
I have performed the soft reset and will see if that resolves my issue. I am doubtful. Next I will perform the Hard (factory default) reset which will wipe the watch completely, I’ll have to set it up again like a new watch, but all data should be backed up prior to this in your Suunto app. Brad_Olwins advice as been proven to be worthless. Also the OP has never followed up which I find strange. This forum is proving to be about as useful as Suunto Support. I will followup if I’m forced to perform a hard reset. -
I think @Brad_Olwin tried to help by making a suggestion. If it didn’t work, then it’s a shame, but it doesn’t make the attempt to help you worthless. I hope you get to the root of the problem, but fear that fewer people might try to help with this reaction.
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@Flymiester said in Battery consumption increased significantly after the recent update (2.26.8):
This forum is proving to be about as useful as Suunto Support. I will followup if I’m forced to perform a hard reset.
I mean, people are trying to help you without knowing you, or having any obligation to you, so you could at least be grateful to them
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@Flymiester If you respond here after attempting the battery calibration, we would likely suggest a soft reset and then hard reset. The latter requires a rebuild of all sports modes and you lose all data starting over for HRV, etc. If you communicate here we can help you. We have no idea what you have tried when you are silent.
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@Brad_Olwin hi, aren’t HRV data (and custom sport modes) downloaded from SuuntoApp after hard reset and reconnect to SA?
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@thailon No, you will need another 2 weeks of collecting I believe. TSS,CTL will upload from the app but logs, steps, daily HR will not. I purchased a Vertical recently for my own use to keep on production firmware and it requires 2 weeks of HRV to establish a range. The 9 baro doesn’t measure overnight HRV so that is not an issue for the OP.
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@Brad_Olwin ok, got it, thanks.
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I did finally get in touch with Suunto Support. They suggested performing a hard reset via this procedure. https://www.suunto.com/en-us/Support/faq-articles/lifecycle/how-to-reset-your-suunto-watch/ I tried the soft reset first, that failed and did not work. So I finally performed the hard reset which resulted in correcting the battery issue. You should not perform the hard reset regularily and only for the following conditions.
Performing a factory reset on your watch may be performed in the following situations:
a Suunto Customer Support rep has asked you to do so as part of the troubleshooting procedure;
the soft reset did not solve the issue;
the battery life of your device is significantly reducing/ is reduced;
the device is not connecting to GPS and other troubleshooting has not helped (it doesn’t apply to the Suunto 3/ 3 Fitness).
the device has connectivity issues with Bluetooth devices (e.g., Smart Sensor or mobile app) and other troubleshooting has not helped.No other method other than the hard reset will resolve the battery drain issue. My battery lasted over 7 days with a full charge which included doing activities. Most likely what happened was the last firmware update became corrupted during the download using Suunto Link.
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Hello everyone,
I have a brand new Suunto 9 Baro (before I had 9 Baro as well). From the very beginning with my new watch I have issue with the battery, it is going down around 12% a day even if I wear it just as a watch (no notifications, no activity, off my hand during the night). I already tried soft reset, tried hard reset, tried fully discharge and charge the battery again and nothing helped. Before I contact Suunto support - I have noticed strange icon on the display, is my watch trying to tell me something?
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@Martin-Navrátil I think that is just a screen refresh issue (the watch is sleeping but the screen is on, so no values on the widgets). But I would contact support for the battery issue.
Watch: Suunto Vertical Ti
Blog: isazi's home
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@isazi Many thanks for explanation.
When I contacted support two weeks ago, they told me to do battery calibration, both soft and hard reset (I did it several times) and wait. I don´t believe it will fix anything, it seems I finally have to send the watch to service center.
