Battery consumption increased significantly after the recent update (2.26.8)
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I think @Brad_Olwin tried to help by making a suggestion. If it didn’t work, then it’s a shame, but it doesn’t make the attempt to help you worthless. I hope you get to the root of the problem, but fear that fewer people might try to help with this reaction.
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@Flymiester said in Battery consumption increased significantly after the recent update (2.26.8):
This forum is proving to be about as useful as Suunto Support. I will followup if I’m forced to perform a hard reset.
I mean, people are trying to help you without knowing you, or having any obligation to you, so you could at least be grateful to them
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@Flymiester If you respond here after attempting the battery calibration, we would likely suggest a soft reset and then hard reset. The latter requires a rebuild of all sports modes and you lose all data starting over for HRV, etc. If you communicate here we can help you. We have no idea what you have tried when you are silent.
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@Brad_Olwin hi, aren’t HRV data (and custom sport modes) downloaded from SuuntoApp after hard reset and reconnect to SA?
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@thailon No, you will need another 2 weeks of collecting I believe. TSS,CTL will upload from the app but logs, steps, daily HR will not. I purchased a Vertical recently for my own use to keep on production firmware and it requires 2 weeks of HRV to establish a range. The 9 baro doesn’t measure overnight HRV so that is not an issue for the OP.
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@Brad_Olwin ok, got it, thanks.
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I did finally get in touch with Suunto Support. They suggested performing a hard reset via this procedure. https://www.suunto.com/en-us/Support/faq-articles/lifecycle/how-to-reset-your-suunto-watch/ I tried the soft reset first, that failed and did not work. So I finally performed the hard reset which resulted in correcting the battery issue. You should not perform the hard reset regularily and only for the following conditions.
Performing a factory reset on your watch may be performed in the following situations:
a Suunto Customer Support rep has asked you to do so as part of the troubleshooting procedure;
the soft reset did not solve the issue;
the battery life of your device is significantly reducing/ is reduced;
the device is not connecting to GPS and other troubleshooting has not helped (it doesn’t apply to the Suunto 3/ 3 Fitness).
the device has connectivity issues with Bluetooth devices (e.g., Smart Sensor or mobile app) and other troubleshooting has not helped.No other method other than the hard reset will resolve the battery drain issue. My battery lasted over 7 days with a full charge which included doing activities. Most likely what happened was the last firmware update became corrupted during the download using Suunto Link.
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Hello everyone,
I have a brand new Suunto 9 Baro (before I had 9 Baro as well). From the very beginning with my new watch I have issue with the battery, it is going down around 12% a day even if I wear it just as a watch (no notifications, no activity, off my hand during the night). I already tried soft reset, tried hard reset, tried fully discharge and charge the battery again and nothing helped. Before I contact Suunto support - I have noticed strange icon on the display, is my watch trying to tell me something?
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@Martin-Navrátil I think that is just a screen refresh issue (the watch is sleeping but the screen is on, so no values on the widgets). But I would contact support for the battery issue.
Watch: Suunto Vertical Ti
Blog: isazi's home
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@isazi Many thanks for explanation.
When I contacted support two weeks ago, they told me to do battery calibration, both soft and hard reset (I did it several times) and wait. I don´t believe it will fix anything, it seems I finally have to send the watch to service center.
