Unfortunately time to go back to Garmin.
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For me as a customer, all this mess and lack of transparency with updates is unacceptable. Especially since they concern many small bugs that should be released on an ongoing basis (if they are ready), without waiting for any major updates that the client has no idea about anyway.
As an example, I will use contour lines on the map, the absence of which is a very important element of maps for me. Developers assured that it was only a temporary removal due to some problems. Months pass and no one publicly discusses this topic. Will they come back? Will I be able to see a larger area on the screen? Does anyone even listen to customers?
Even the stupid charging cable is so bad that it is useless without a stable base (this is a problem in the mountains, while running, in a tent, etc.) and somehow, for several years and several watch models, no one has thought of improving it, even to the level of previous watches.
And there are dozens of such annoying things. -
@Brad_Olwin I want to first say that my comments are not to complain but for Suunto to get better with some changes they could make if they want.
The Coros app is less beautiful but I have free workouts I can download and add seamlessly to the calendar and the watch. They don’t have incredible heat maps as you say (which is a really good point for Suunto), the routes do show climbs, ascents (grades I’m not sure yet, as I have not tried it fully, it was just a test I did to have the basics), but they do have a data field indicating grade (which you don’t have on the Race except if using a Suunto + feature). I don’t know if the metrics are universal on Coros but they are in line with what I get on Garmin. I am comparing to point the areas of improvements for Suunto, but here the long Suunto users don’t always like that.
I have never had alerts on my structured workouts except if I choose beforehand on the watch ONE HR/pace/power zone. But if I want manual zones or more than one zone I can’t. For example if I want to follow a structured workout created on the Suunto app, I just have a new screen with the 3 zones, the intended zone in the middle and if I am above or under nothing happens, no vibrations, no sound, nothing. If this is a software problem then it is quite annoying. If you have all the alerts you want then tell me how you do it.When it comes to updates, Coros has often one every month, with an article explaining what has changed. If you follow their newsletter, they tell you some weeks in advance what will be released on the next update.
Garmin does not tell what will be coming but we can easily guess because they tend to implement the features released to their new watches on their high-end watches short or middle term. And they have 4 major releases each year, and each time you have them first with the beta program where every bug fixed is noted. It is clearer than “bug fixes and improvements”. And at least we know we have one update every 3 months.
Actually I would be happy if Suunto did say when their next update will be released, for example March/April, I don’t need an official date with the day but just knowing it will come and when and what will be the areas they intend to fix, and they can still release the update if not everything is fixed by crossing what they couldn’t do before the firmware was released. -
@Brad_Olwin You said, you get alerts with your structured workouts created in the Suunto app. Are you talking about production firmware? I have just tried it with my Suunto Race and I don’t get any audible alerts or vibrations when I am outside of the target HR range.
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I used the structured workouts with pace and never get any alerts. Mind you, if it’s only a visual alert, the fonts are so small you can’t see them anyway.
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About alerts, I don’t miss alerts for “out of target zone” (It existed on my A3P but it was something annoying when it was “bipping” all the time, so I had it disabled).
The two things I miss the most with integrated structured workouts are actually :- the rep counter
- a bip contdown 5sec before each rep and at the end of a rep
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@geolerigolo I could not agree more, it is really frustrating having a company wich i have always been a fan of and have had several Suunto watches in the past, letting the customers down. I will not mention have bad the customer service is, that is another topic for itself.
I have have the Race for several months now awaiting the “big” bug fix, but nothing happens, no statement about the known issues… nothing but silence.
i have taken the consequence and have ordered a Coros Apex 2 Pro and a POD 2. Coros stands for all the openness i wish Suunto did, and as it stands now, i unfortenatly cannot recommend the brand to my social network… selling a product with fundamental bugs and not fixing it ASAP is simply just not good enough Suunto! -
@Kristin-Jensen I am really sad too because I love a lot of things about Suunto, but the “something will be changed” “someday” is too unclear for me, as well as the lack of real structured workouts.
Have fun with your new watch and POD! Effort pace is a great metric to use, I’m in love with it. It is easier to understand than power
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@geolerigolo Yes you are correct, and i love the look and feel of the Suunto watches, but that is not enough when wanting to take your running seriously
Yes excatly, can’t wait. i have uploaded all my past Suunto activities to my Coros account and have already a full 100 km trainingprogram waiting on me in the Coros Traning Hub
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@Kristin-Jensen Good luck with your training, as 100 km is a feat!
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@Kristin-Jensen said in Unfortunately time to go back to Garmin.:
@geolerigolo Yes you are correct, and i love the look and feel of the Suunto watches, but that is not enough when wanting to take your running seriously
Yes excatly, can’t wait. i have uploaded all my past Suunto activities to my Coros account and have already a full 100 km trainingprogram waiting on me in the Coros Traning Hub@Kristin-Jensen so I guess using my Suunto has limited me to achieve my 2000km trail running a year with 80kD+, with races up to 120km !
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@Tieutieu That is not what i wrote
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@Kristin-Jensen I know, I know !
Just a way to tell that no device of any brand is what limits us !
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@Tieutieu i agree
But when buying a product i want it to function properly, if not i presume the manufacturer will fix it ASAP, and that is unfortenatly not the case with Suuno and the Race
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@geolerigolo yes, finally many more voices that finally get to the point that I have already said several times, but am always criticized for it. because we should be patient…
People say exactly what bothers you! we need to be heard! Don’t be put off with statements like “we can’t say anything about it” or “an update will come at some point”. ask, if there is no answer ask again about again! We have the right to know when an update is coming, what exactly has been improved in the update and when another update is expected to come! The problem with the contour lines is still not solved! and it’s been months again. It feels like nothing is happening here! -
@maszop said in Unfortunately time to go back to Garmin.:
For me as a customer, all this mess and lack of transparency with updates is unacceptable. Especially since they concern many small bugs that should be released on an ongoing basis (if they are ready), without waiting for any major updates that the client has no idea about anyway.
As an example, I will use contour lines on the map, the absence of which is a very important element of maps for me. Developers assured that it was only a temporary removal due to some problems. Months pass and no one publicly discusses this topic. Will they come back? Will I be able to see a larger area on the screen? Does anyone even listen to customers?
And there are dozens of such annoying things.
yes, finally many more voices that finally get to the point that I have already said several times, but am always criticized for it. because we should be patient…
People say exactly what bothers you! we need to be heard! Don’t be put off with statements like “we can’t say anything about it” or “an update will come at some point”. ask, if there is no answer ask again about again! We have the right to know when an update is coming, what exactly has been improved in the update and when another update is expected to come! The problem with the contour lines is still not solved! and it’s been months again. It feels like nothing is happening here! -
@GiPFELKiND said in Unfortunately time to go back to Garmin.:
We have the right to know when an update is coming
And this is based on…?
You have bought a product. The manufacturer decides if, when, what and how the device is updated.
The customer can decide if they want to buy the product or not.Suunto Vertical Titanium Solar
OnePlus Nord 4 -
@surfboomerang To some extent yes, but if you buy a product that is not working as attended and it is causes to a flaw in the software, you can demand to know when it will be fixed, instead Suunto is silent and don’t even acknowledge that there are big bugs/issues
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@surfboomerang A customer purchasing a given piece of equipment expects it to work properly. Repairing faults and fixing software bugs ASAP is obvious. Well, unless you want to end up like Nokia, Kodak, Olympus and many other stubborn companies.
I hope that Suunto will not follow the path of Chinese manufacturers of cheap electronics, who, instead of supporting, fixing bugs and issuing updates, release ever-slightly newer models, with new bugs, then another model again, and so on. This is the case with cheap phones, tablets, e-book readers and a whole lot of gadgets.
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@GiPFELKiND said in Unfortunately time to go back to Garmin.:
@geolerigolo yes, finally many more voices that finally get to the point that I have already said several times, but am always criticized for it. because we should be patient…
People say exactly what bothers you! we need to be heard! Don’t be put off with statements like “we can’t say anything about it” or “an update will come at some point”. ask, if there is no answer ask again about again! We have the right to know when an update is coming, what exactly has been improved in the update and when another update is expected to come! The problem with the contour lines is still not solved! and it’s been months again. It feels like nothing is happening here!because you state that there are many users who are very disappointed with how suunto handles sw releases, support, etc. I think, once and for all, counting all these people could give us a real sense of this dissatisfaction, so I suggest you create a poll. Let’s see how big these numbers are…
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@robis Relying on some forum polls is childish.
The survey may be about a new watch strap color rather than specific, repeatable issues.It’s hard not to notice certain bugs when you can see with the naked eye that something is working wrong or not working at all.
The survey results do not solve the problems. You can pretend the problem doesn’t exist, but that’s probably not the point.
