Suunto Race DND turns off everything

Jannis 0

I just got my suunto Race a few days ago and was very happy with it. But by now I’m getting frustrated.
I tried reaching the support but 9/10 weren’t really helpful.
As soon as I turn on DND

rise to wake screen doesn’t work anymore at all
always on display is turned completely off

If I want to wake the screen (just to see the time) I have to press a button.
Then the watch shows the dimmed clock (white on black) for half a second before switching to the full bright menu by itself.

This makes the watch barely usable at night or in dark environments for which the DND mode is made.

Besides that there’s no option to turn off notification sound and just have vibration.

Is my new watch broken? Is this behaviour intended? The suunto support couldn’t tell me…

Egika

@Jannis-0 said in Suunto Race DND turns off everything:

I just got my suunto Race a few days ago and was very happy with it. But by now I’m getting frustrated.
I tried reaching the support but 9/10 weren’t really helpful.
As soon as I turn on DND

rise to wake screen doesn’t work anymore at all

always on display is turned completely off

If I want to wake the screen (just to see the time) I have to press a button.
Then the watch shows the dimmed clock (white on black) for half a second before switching to the full bright menu by itself.

This makes the watch barely usable at night or in dark environments for which the DND mode is made.

Besides that there’s no option to turn off notification sound and just have vibration.

Is my new watch broken? Is this behaviour intended? The suunto support couldn’t tell me…

The things you observe work as intended.
Maybe it helps if you let us know what you want to achieve, then we can tell you the appropriate settings.

To turn off sound and only have vibration you need to set the following:
Settings -> General -> Tones -> Tones=All off / Vibration=on

David l

Welcome to the Suunto Race. Unfortunately, you are correct, it’s not exactly a great setup. Whilst others might say it’s working as intended, it’s not. It’s just a poor argument rather than actually it’s a software design flaw.

Jannis 0

@Egika thank you that at least somewhat solves my problem of using the watch at night.
Don’t see the point of DND mode then tho. And also not why it’s showing the dimmed clock for half a second before switching to the full bright one.

Kinda sad that ~10 chat support people couldn’t give me that solution at least

maszop

@David-l Unfortunately, the argument is much overused.

Mff73

@maszop
It is not an argument, it is just the answer of the original question.
It is just a fact that it is working as Suunto intended to make it working.
Without any argumentation.
Remember that almost no-one in this forum is Suunto.

I personally don’t find it perfect, there are requests to make it work differently, but that is almost all what We can do.

maszop

@Mff73 I also had other examples in mind, e.g. the map view in the Map widget turning off after changing the mode from performance to another. Sleep measurement not turning on when some other function is turned off, etc. A lot of this type of small, annoying bugs, but the answer is always the same: “It’s not a bug, it’s a feature”

Egika

@maszop apart from real bugs, where things don’t work, as they are designed, you mention things that are not designed the way you think they should.

With many of the latter things, there are people who like it and others who don’t. This fact does not make them bugs by definition.

Egika

@Jannis-0 said in Suunto Race DND turns off everything:

@Egika thank you that at least somewhat solves my problem of using the watch at night.
Don’t see the point of DND mode then tho. And also not why it’s showing the dimmed clock for half a second before switching to the full bright one.

Kinda sad that ~10 chat support people couldn’t give me that solution at least

Not sure why the watch waking from DND briefly shows the energy saving screen.
I guess it is either a little flaw or has a technical background that the watch could show something even before the whole screen is rendered…? Just guessing here.

Brad_Olwin

@maszop I hope this clears up an issue. When you think something is a bug and you learn it works as intended we are simply saying that is how it is designed. Why the function was designed that way is something we cannot answer and there may be potential problems changing it or future plans that require the design despite your observation that it seems a bug… All we can do here is hopefully report and ask. We are not Suunto.