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    Beta firmware for sync issues 2.33.16

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    • freeheelerF Offline
      freeheeler @Zoltan
      last edited by freeheeler

      @Zoltan
      I didn’t have sync issues but do the update process anyway to maybe get an idea what issues you might be facing

      edit: worked flawlessly (iOS)

      living sideways

      1 Reply Last reply Reply Quote 0
      • freeheelerF Offline
        freeheeler @Zoltan
        last edited by

        @Zoltan
        did you try logging out and in again in SA?

        living sideways

        Z 1 Reply Last reply Reply Quote 0
        • W Offline
          wakarimasen Silver Members
          last edited by wakarimasen

          I just updated, although I haven’t experienced any issues so far. A curious experience, which (in the end) resulted in losing connection altogether. The remedy was removing the watch (S9PP) from my (IOS) phone settings and vice versa in the watch, followed by logging out of SA and then back in again.

          The update in now complete!

          Suunto Race Titanium
          Suunto Ambit3 Peak
          Polar H10
          Polar OH1

          1 Reply Last reply Reply Quote 0
          • Z Offline
            Zoltan @freeheeler
            last edited by

            @freeheeler I’ve managed to get the update/transfer going on my phone (android). that’s the good news. the not so good news is that after 10hrs it’s only at 13% 😐

            freeheelerF 1 Reply Last reply Reply Quote 0
            • freeheelerF Offline
              freeheeler @Zoltan
              last edited by

              @Zoltan
              👍 just recharge and to be sure restart the watch and it should be fine

              living sideways

              1 Reply Last reply Reply Quote 0
              • Stefano M64S Offline
                Stefano M64 Silver Members
                last edited by

                Hello, more than 4 days had passed since I installed the beta update, during that period I recorded about ten activities (2/3 per day) and all of them synchronised without any problem.
                From my side I would say that firmware 2.33.16 solved the sync bug on my Race.

                Suunto Vector . Vector HR . Core . Race & Race S

                1 Reply Last reply Reply Quote 7
                • L Offline
                  larrybbaker
                  last edited by

                  Installed on day of release. Had intermittent sync issues before - none since. Thank you!

                  SV Solar
                  iPhone 16 Pro

                  1 Reply Last reply Reply Quote 0
                  • R Offline
                    rokkenrolli
                    last edited by

                    Installed beta fw today on my Race and since then 4 activities have synced pretty much instantaneously. Looks like we might be out of the woods. Good to have it working after 2 months of constant battles.

                    As a precautionary measure, I’ll keep automatic updates off to avoid a similar risk of ending up as a beta tester in the future.

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                    • Z Offline
                      Zoltan
                      last edited by

                      Ditto here. I’ve finally managed to install the latest patch and things have so far been working as they should with activities syncing almost instantaneously. Thank you!

                      1 Reply Last reply Reply Quote 4
                      • Polo VP Offline
                        Polo V
                        last edited by Polo V

                        Hello,

                        Relase installed yesterday and my two activites sync perfectly well. Thank you Suunto for the hotfix !

                        1 Reply Last reply Reply Quote 0
                        • L Offline
                          laurent92m
                          last edited by

                          Hello,

                          Good news ! with the latest version of Suunto Apps available, synchronization of SV is now back to normal at last.

                          Have a nice week ahead
                          Laurent

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                          • freeheelerF freeheeler referenced this topic on
                          • Stefano M64S Offline
                            Stefano M64 Silver Members
                            last edited by

                            now that the synchronisation is working again as expected, I’m quite curious, is it possible to know what was the origin of the problem?

                            Suunto Vector . Vector HR . Core . Race & Race S

                            ? pavel.samokhaP L 3 Replies Last reply Reply Quote 3
                            • ? Offline
                              A Former User @Stefano M64
                              last edited by

                              @Stefano-M64 a bug 😊

                              1 Reply Last reply Reply Quote 1
                              • pavel.samokhaP Offline
                                pavel.samokha @Stefano M64
                                last edited by

                                @Stefano-M64 I guess there is no simple logical (to a user at least) answer. Some combination of recorded workouts and maybe device hardware and BLE firmware version led to BLE stack issues.
                                So only some random users were affected and hence it was hard to identify while testing, then reproduce and fix.

                                Opinions expressed are solely my own and do not express the views or opinions of my employer

                                Stefano M64S 1 Reply Last reply Reply Quote 6
                                • Stefano M64S Offline
                                  Stefano M64 Silver Members @pavel.samokha
                                  last edited by

                                  @pavel-samokha said in Beta firmware for sync issues 2.33.16:

                                  device hardware and BLE firmware version led to BLE stack issues.

                                  I guess it was linked to the “Speed ​​improvements with Suunto app sync” introduced by firmware 2.33.12

                                  Many thanks!

                                  Suunto Vector . Vector HR . Core . Race & Race S

                                  1 Reply Last reply Reply Quote 0
                                  • L Offline
                                    laurent92m @Stefano M64
                                    last edited by

                                    @Stefano-M64 said in Beta firmware for sync issues 2.33.16:

                                    now that the synchronisation is working again as expected, I’m quite curious, is it possible to know what was the origin of the problem?

                                    👍

                                    1 Reply Last reply Reply Quote 1
                                    • F Offline
                                      fifi13013
                                      last edited by

                                      hello, is it possible to disable automatic updating? Mine happened by itself during the night.

                                      Todd DanielczykT 1 Reply Last reply Reply Quote 0
                                      • Todd DanielczykT Offline
                                        Todd Danielczyk Gold Members @fifi13013
                                        last edited by Todd Danielczyk

                                        @fifi13013 Yes you can. Within the app, you can toggle it on or off to automatically update.

                                        I have mine set to off and it will notify me if new software is available.

                                        Screenshot_20240522_121014_Suunto.jpg

                                        Screenshot_20240522_120825_Suunto.jpg

                                        Ecki D.E F 2 Replies Last reply Reply Quote 4
                                        • Ecki D.E Offline
                                          Ecki D. Bronze Member @Todd Danielczyk
                                          last edited by

                                          @Todd-Danielczyk

                                          https://www.strava.com/athletes/37982563
                                          https://www.instagram.com/macdev

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                                          • Ecki D.E Offline
                                            Ecki D. Bronze Member @Dimitrios Kanellopoulos
                                            last edited by Ecki D.

                                            @Dimitrios-Kanellopoulos well now it seem like the beta made it to a final.
                                            Strange thing so far weather does no longer sync on my 9PP.
                                            And GPS did not work this morning. There was a messag telling me to wait for the gps indicator and later on a message that I should sync for better gps. After syncing GPS started to work.
                                            Once again the configured autostop settings are gone, while selected Suunto Plus apps are still there.
                                            Had no sync problems before the update.

                                            https://www.strava.com/athletes/37982563
                                            https://www.instagram.com/macdev

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