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OHR is deactivated without knowing the reason with the latest update in my Race

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  • A Offline
    Arselumaco
    last edited by Arselumaco 7 Sept 2024, 14:05 9 Jul 2024, 14:04

    Since the last update a few days ago my Race, if I take off the device when I put it back on, the OHR is off and I have to go to activity and activate OHR and deactivate OHR so that the LEDs turn on again. It had never happened to me before.

    H A 2 Replies Last reply 9 Jul 2024, 16:22 Reply Quote 0
    • H Offline
      halajos Bronze Member @Arselumaco
      last edited by 9 Jul 2024, 16:22

      @Arselumaco settings -> general -> reset settings may help, but it deletes all data from the watch. I had a similar issue with non-functional wrist HR when I bought my Race and installed the first update that time. Reset settings solved it for me.

      A 1 Reply Last reply 9 Jul 2024, 17:05 Reply Quote 2
      • A Offline
        Arselumaco @halajos
        last edited by 9 Jul 2024, 17:05

        @halajos thanks I hope this help

        1 Reply Last reply Reply Quote 0
        • J Offline
          Jussi Vaihia
          last edited by 11 Jul 2024, 06:06

          I have the same issue. After 2.35.34 update on Race Titanium the OHR sensor stays occasionally deactivated (doesn’t respond to skin touch) until a restart.

          1 Reply Last reply Reply Quote 0
          • A Offline
            Arselumaco @Arselumaco
            last edited by 11 Jul 2024, 11:46

            @Arselumaco Hard reset and reinstall te APP and now my Race is ok thanks for help

            1 Reply Last reply Reply Quote 1
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