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low zoom level (< 1 km) not available in Norway?

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  • G Offline
    Gilles D.
    last edited by 18 Aug 2024, 19:18

    Hello,
    Do you know if there is a specific issue with Norway maps? Currently in Oslo, I had previously to my trip downloaded all Norway maps, including Oslo one. When looking at the map during a bike ride activity, the watch displayed only a grey map when using it with zoom < to 1 km. With 2 km and above, the map was displayed as expected.
    I have been using maps for France before, and I had no issue, whatever the zoom level.
    Thanks for your help.
    Regards,
    Gilles

    P 1 Reply Last reply 19 Aug 2024, 07:21 Reply Quote 0
    • P Offline
      pavel.samokha @Gilles D.
      last edited by 19 Aug 2024, 07:21

      @Gilles-D Could you share a specific location?

      Opinions expressed are solely my own and do not express the views or opinions of my employer

      G 2 Replies Last reply 19 Aug 2024, 07:57 Reply Quote 0
      • G Offline
        Gilles D. @pavel.samokha
        last edited by 19 Aug 2024, 07:57

        @pavel-samokha these are the locations I have gone so far and where the map did not display correctly : Capture d’écran 2024-08-19 à 09.54.42.png Capture d’écran 2024-08-19 à 09.54.29.png
        If you need more details, let me know.
        Thanks,

        1 Reply Last reply Reply Quote 0
        • G Offline
          Gilles D. @pavel.samokha
          last edited by 19 Aug 2024, 21:04

          @pavel-samokha better with a video : https://share.icloud.com/photos/088VDVw7Z7rItNteZjqkhZM6Q

          PS i am at a new location (Rjukan) in Norway, and the issue is a bit different because with zoom at 100 / 200m it is OK, then map becomes grey, than with 10k and 20k it is OK

          P 1 Reply Last reply 20 Aug 2024, 13:05 Reply Quote 0
          • P Offline
            pavel.samokha @Gilles D.
            last edited by 20 Aug 2024, 13:05

            @Gilles-D if you have a chance please connect your watch to WiFi and put it on charger for 5 minutes, then restart it and try using maps again

            Opinions expressed are solely my own and do not express the views or opinions of my employer

            G 1 Reply Last reply 24 Aug 2024, 08:08 Reply Quote 1
            • G Offline
              Gilles D. @pavel.samokha
              last edited by 24 Aug 2024, 08:08

              hi @pavel-samokha , I followed the procedure and it works now.
              Before contacting this forum, I had made sure the status of the maps were “downloaded” on the Suunto app. Apparently it was not completely true, and your procedure helped to solve this issue.
              Thanks!

              1 Reply Last reply Reply Quote 0
              • D Desdinova referenced this topic on 24 Aug 2024, 11:07
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