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Failed to check updates

Scheduled Pinned Locked Moved Suunto Race S
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  • T Offline
    Teme Lehtiö
    last edited by 21 Aug 2024, 16:44

    Hi,

    I just bought the Race S and when I turn it on, the watch forces an update, but the app says “failed to check for updates” and the watch screen says “waiting for updates”

    Tried with two different phones (Pixel 7 Pro and S23) with the same results?

    Z 1 Reply Last reply 21 Aug 2024, 19:20 Reply Quote 0
    • Z Offline
      Ze Stuart Gold Members @Teme Lehtiö
      last edited by 21 Aug 2024, 19:20

      @Teme-Lehtiö I don’t have an answer for you, but my Race is exhibiting the same symptom if I manually check for an update. I suspect it’s a problem somewhere inside Suunto if that’s the only connection between the two of us.

      https://zulusierra.co

      G 1 Reply Last reply 21 Aug 2024, 20:06 Reply Quote 0
      • G Offline
        GiPFELKiND Silver Members @Ze Stuart
        last edited by 21 Aug 2024, 20:06

        @Ze-Stuart have the same Problem actually… Today there was a update from SUUNTO App Andrz

        If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

        1 Reply Last reply Reply Quote 0
        • D Offline
          Desdinova Bronze Member
          last edited by 21 Aug 2024, 21:08

          I’m getting the same with a Race even after installing the updated app so I wonder if perhaps a firmware update is getting ready to drop…

          Z 1 Reply Last reply 22 Aug 2024, 06:39 Reply Quote 0
          • M Offline
            Miguel_71
            last edited by 22 Aug 2024, 01:51

            Hola,
            Acabo de recibir mi RACE S y tengo el mismo problema. El reloj indica “ESPERANDO ACTUALIZACION” y en el teléfono al hacer búsqueda de actualizaciones reporta mensaje “Error al buscar actualizaciones”.
            Pudiera ser un problema de la APP de android, más que del reloj?

            1 Reply Last reply Reply Quote 0
            • Z Offline
              Ze Stuart Gold Members @Desdinova
              last edited by 22 Aug 2024, 06:39

              @Desdinova it cleared for me this morning. I want to believe the thing about the firmware, but it seems more likely to me that it was a human error.

              https://zulusierra.co

              D 1 Reply Last reply 22 Aug 2024, 08:19 Reply Quote 1
              • D Offline
                Desdinova Bronze Member @Ze Stuart
                last edited by 22 Aug 2024, 08:19

                @Ze-Stuart Same. One can but dream though 🙂

                1 Reply Last reply Reply Quote 0
                • I Offline
                  isazi Moderator
                  last edited by 22 Aug 2024, 08:20

                  There is no public firmware released yet.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  1 Reply Last reply Reply Quote 1
                  • J Offline
                    jjorgemoura
                    last edited by 22 Aug 2024, 09:07

                    In Software Development there is this saying or rule about “don’t release on a Friday”.
                    For Suunto, I think is more “don’t release on UTMB week’s eve” 😀

                    I don’t expect any firmware update until after the UTMB.

                    Suunto 9 Baro Titanium
                    Suunto Vertical Titanium Solar Forest

                    D 1 Reply Last reply 22 Aug 2024, 09:42 Reply Quote 2
                    • D Offline
                      Desdinova Bronze Member @jjorgemoura
                      last edited by 22 Aug 2024, 09:42

                      @jjorgemoura Shame Garmin didnt read that memo! I was in the beta program and you’d commonly get beta updates late on a friday … was … interesting

                      Z 1 Reply Last reply 22 Aug 2024, 10:08 Reply Quote 0
                      • Z Offline
                        Ze Stuart Gold Members @Desdinova
                        last edited by 22 Aug 2024, 10:08

                        @Desdinova then the team has a whole weekend’s worth of data to sift through on Monday. It might be suboptimal for the customer, but they elected to use beta software, and can always roll back and restore their settings.

                        https://zulusierra.co

                        D 1 Reply Last reply 22 Aug 2024, 10:24 Reply Quote 0
                        • D Offline
                          Desdinova Bronze Member @Ze Stuart
                          last edited by 22 Aug 2024, 10:24

                          @Ze-Stuart The problem was when the occasional beta was a bit… broken, one example I recall in recent times was one that would reboot the watch when you started an activity.

                          D 1 Reply Last reply 22 Aug 2024, 10:24 Reply Quote 0
                          • D Offline
                            Desdinova Bronze Member @Desdinova
                            last edited by 22 Aug 2024, 10:24

                            @Desdinova An this was before Garmin had a back/restore option for settings so your only option was a hard reset…

                            Was …fun 🙂

                            E 1 Reply Last reply 22 Aug 2024, 10:33 Reply Quote 0
                            • E Online
                              EzioAuditore Gold Members @Desdinova
                              last edited by 22 Aug 2024, 10:33

                              @Desdinova That’s why it’s called beta though 😄

                              Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                              Suunto Wing

                              D 1 Reply Last reply 22 Aug 2024, 10:38 Reply Quote 2
                              • D Offline
                                Desdinova Bronze Member @EzioAuditore
                                last edited by 22 Aug 2024, 10:38

                                @EzioAuditore Indeed 🙂

                                1 Reply Last reply Reply Quote 1
                                • Y Offline
                                  Yurii Hultiaiev
                                  last edited by 30 Nov 2024, 21:01

                                  Anyone find an answer to this problem ? because I also faced it on Android and still haven’t solved it

                                  1 Reply Last reply Reply Quote 1
                                  • Y Offline
                                    Yurii Hultiaiev
                                    last edited by 3 Dec 2024, 07:15

                                    I report The problem solved itself, once again I reconnected the application with the clock and miraculously the update went away. This time, it seemed to me that I quickly clicked the ok button in the application when the software update was offered, maybe this is the reason.

                                    M 1 Reply Last reply 3 Dec 2024, 07:43 Reply Quote 0
                                    • M Offline
                                      Mff73 @Yurii Hultiaiev
                                      last edited by 3 Dec 2024, 07:43

                                      @Yurii-Hultiaiev

                                      here may be the explanation

                                      @pavel-samokha said in Suunto Vertical won’t update from 2.30.38 to recent update:

                                      There was technical issue in the cloud, please try again

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      1 Reply Last reply Reply Quote 1
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