Suunto wing warranty claim
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Hello all - first time posting here.
My Suunto Wing has suddenly developed a crack on one of the speaker dongles (picture attached). It works for now but I believe this will compromise the water/dust protection and may result in a failure over time.
I’m trying to figure out if this will be covered by warranty claim as I bought my product in Oct 2023 and this has happened in September 2024 (within 12 months). Further, I bought this when I was living in the US and am currently based in Europe so I’d like to know if the warranty is honored globally?
Also, is there a way to find our product serial number if we don’t have the original box with which the product shipped? I think I lost the box during our move from the US but do have my email with purchase confirmation.
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@Naveen-Venkataraman serial number is on the wing itself. If you can get a hold of suunto support via chat they can also give you a dummy number to use.
They’ve had my wings since the 7th and status is still “booked-in”. Not super impressed so far by their service
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@stromdiddily Update - I sent it in for repair and they are refusing to honor the warranty saying that it falls into their exclusion criteria. They sent me a wall of legalese without saying what specifically it is that excludes my product and, despite reading all of it, I am flabbergasted as I don’t understand how/why they are refusing to honor the warranty, given that I have not done anything to rough handle the product or wantonly cause damage. They asked me to pay £105 + £15 postage to get another product but why would I pay that to get another defective product that breaks again instead of a new Shokz product is beyond me.
I have been a customer since 2018 or so when I bought an Ambit 3 Peak. They deprecated the movescount platform very soon after rendering my watch useless upon which I bought a S9B. Very happy with my watch which is why I opted for the Wing but the customer service and draconian way of communicating is simply ridiculous.
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@Naveen-Venkataraman said in Suunto wing warranty claim:
@stromdiddily Update - I sent it in for repair and they are refusing to honor the warranty saying that it falls into their exclusion criteria. They sent me a wall of legalese without saying what specifically it is that excludes my product and, despite reading all of it, I am flabbergasted as I don’t understand how/why they are refusing to honor the warranty, given that I have not done anything to rough handle the product or wantonly cause damage. They asked me to pay £105 + £15 postage to get another product but why would I pay that to get another defective product that breaks again instead of a new Shokz product is beyond me.
I have been a customer since 2018 or so when I bought an Ambit 3 Peak. They deprecated the movescount platform very soon after rendering my watch useless upon which I bought a S9B. Very happy with my watch which is why I opted for the Wing but the customer service and draconian way of communicating is simply ridiculous.
I appreciate you taking the time to respond, but I am deeply concerned by your refusal to honor the warranty on my product. I have reviewed the documentation you sent, but I am struggling to see how my product falls within the exclusion criteria, especially given that I have not subjected it to rough handling or misuse in any way. Unfortunately, the legal language provided does not clarify exactly why my product has been excluded, and I would appreciate more specific details about the issue.
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@henrich45 said in Suunto wing warranty claim:
but I am deeply concerned by your refusal to honor the warranty on my product.
This is a community forum, there is no one from Suunto Support here.
Maybe you’ve misread the message from the user. -
@sartoric reminds me of a post on reddit, where a user on the Coros forum wrote “Dear Mr. Coros”. Sorry for the off topic, but I couldn’t resist.
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@timecode That’s quite hilarious.
Might be a bot or something!