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Suunto HR belt problems

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  • C Offline
    C5032005
    last edited by 11 Oct 2024, 13:09

    Hi all. I’ve been using Suunto products for around 10 years now but my first time posting here.

    I recently updated to a Vertical solar which I have been using with a the Suunto smart belt.
    One day recently during and exercise I noticed the HR value dropping out, sometime for a minute or so. I’ve never had this happen prior to this.
    I’ve attached the resulting chart.
    I’ve been in contact with Support and they just give me some trouble shooting and said it’s working fine.
    Can nyone else share some light here? alt text

    ? T 2 Replies Last reply 11 Oct 2024, 17:06 Reply Quote 0
    • ? Offline
      A Former User @C5032005
      last edited by 11 Oct 2024, 17:06

      @C5032005 I also experienced these dropouts, but I noticed that my iPhone was taking over the connection from the belt, which caused it to disconnect from the watch. At the end of the workout, the data is synced back to the watch via the belt’s memory, but it’s annoying during the exercise. I have since removed the Suunto belt from the app and my phone, which solved the issue, as the belt is now only connected to the watch.

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      • T Online
        Todd Danielczyk Gold Members @C5032005
        last edited by Todd Danielczyk 10 Nov 2024, 17:23 11 Oct 2024, 17:22

        @C5032005 I will mirror what @iterumtenta said and I have seen similar when the Suunto HR belt is connected to my phone. It is almost like a scavenged resource where the phone and Vertical compete for the signal.

        If I “forget device” of the belt from my phone I get very clean results to my watch.

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