Software update 2.39.20 (2024 Q4)

[wakarimasen]

@Bastienhere said in Software update 2.39.20 (2024 Q4):

For those with Sleep Tracking issues:

• In my personal usage, first thing as soon as I wake up, I go onto the Sleep widget (it will probably show wrong data) and wait a couple of second, after which it will update to show the “Good Morning” screen and the correct sleep data. Race S user here and doing this always gave me correct sleep data since I bought the watch.

Either this or go to the activity screen, as if to start a run etc. This often has the same outcome of the ‘good morning’ message appearing.

[jsuarez]

Downgraded to previous FW and now sleep tracking works again. Definitely a bug in the new FW. Suunto Race here.

[isazi]

@jsuarez an update is coming

[Łukasz Szmigiel]

Any interaction with the watch will trigger the good morning screen and update the sleep data. Usually what’s enough is pressing the middle button. Sometimes it pops out instantly, sometimes after a few moments.

[Knigge]

@pavel-samokha And what about the Suunto 9 Peak (non-Pro version)? Has support for this model been completely discontinued? The last update for the 9 Peak was released several years ago!
I would really appreciate it if “older” models continued to receive support and updates.
Suunto watches are very expensive, so ongoing support should actually go without saying.

Wishing you a great day!

[borgelkranz]

@isazi thx for the info.

[thanasis]

@Knigge said in Software update 2.39.20 (2024 Q4):

@pavel-samokha And what about the Suunto 9 Peak (non-Pro version)? Has support for this model been completely discontinued? The last update for the 9 Peak was released several years ago!
I would really appreciate it if “older” models continued to receive support and updates.
Suunto watches are very expensive, so ongoing support should actually go without saying.

Wishing you a great day!

it’s not supported together with the 9Baro as we have all here observed.

[Knigge]

@thanasis So far, so clear — I (unfortunately) also saw that the S9P is not included in the update. But will there be an update for the S9P in the near future, or has support been completely discontinued? (Which would be a reason for me to avoid purchasing Suunto products in the future if support doesn’t even last five years. If I am correctly informed, the S9P was released in 2021.)

[Łukasz Szmigiel]

@Knigge S9P is being supported, as well as much older devices. It’s no longer being developed and upgraded, as it’s using different hardware and software platform than newer devices (starting from S9PP).

[jsuarez]

@isazi great news, Isazi. Thank you for letting us know.

[Brad_Olwin]

@Knigge There will not be updates for the 9P but it will continue to work with the Suunto App and at least the majority but not all SuuntoPlus apps. The hardware is not capable of running the current OS on the 9PP. Even though they look virtually the same the internal hardware of the 9P and 9PP are radically different.

[Knigge]

@Łukasz-Szmigiel & @Brad_Olwin Hm, quite a shame from my perspective. Just because the watch has different hardware and software doesn’t really seem like a reason to stop releasing updates. Back then, I specifically opted for the more expensive version with O2 measurement, barometer, and other features, hoping that cool new features utilizing these sensors would be developed. And at 4 years old, the watch isn’t actually that old—at least not so old that support (meaning no development or updates) should be discontinued. Very disappointing and leaves me feeling let down by Suunto :(!

[GiPFELKiND]

@Knigge yeahhh man totally feel with you. There are much Things… Suunto deleted the contour lines in the Maps 1 year before… In the higher zoom Levels… Until today they didnt give new Maps or solution for this… Feels little Bit like you buy a good stuff and then they “downgrade” your product another example: many users DOWNGRADE the Firmware at the moment cause the OHR measurement and some sleep Things didnt work… The support Here says suunto is working for a fix with every new Firmware there come more and more things to fear

[GiPFELKiND]

@Knigge hey man See this? If you say true things Here you got a negative like its Here everytime the same

[Łukasz Szmigiel]

@Knigge said in Software update 2.39.20 (2024 Q4):

hoping that cool new features utilizing these sensors would be developed

Never buy anything for the hopes of what might be added in the future. Buy for the features devices have now.

It applies to general electronic devices as well as cars (Tesla self driving anyone?), preorder games, etc.

I’ve paid premium for titanium 9PP only to find that its vibrations rattle like a toy and to see its price drop by a third in six to nine months post release.

And yet I have the watch on my wrist every day and it’s doing its job for what it was designed for and more (apart from the bugs here and there).

As for why Suunto doesn’t improve older devices? Because why would they when people pay once for the watch and there’s no way to monetise users who bought the watch than making them switch and buy the new watch.

Suunto is known for supporting their devices for a long time. There are people using ancient A3P and Spartan series.

There are things that Suunto could do better, but supporting older devices is fine - considering it’s not open source maintained by hobbyists but business needing constant money flow in order to operate.

[stromdiddily]

@GiPFELKiND said in Software update 2.39.20 (2024 Q4):

@Knigge yeahhh man totally feel with you. There are much Things… Suunto deleted the contour lines in the Maps 1 year before… In the higher zoom Levels… Until today they didnt give new Maps or solution for this… Feels little Bit like you buy a good stuff and then they “downgrade” your product another example: many users DOWNGRADE the Firmware at the moment cause the OHR measurement and some sleep Things didnt work… The support Here says suunto is working for a fix with every new Firmware there come more and more things to fear

The “downgrade” you’re mentioning is still an update from when the watch originally shipped LOL

The downvotes you get probably have something to do w caps locks and exclamation points. This forum is generally pretty tolerating of negative view points

[sartoric]

@stromdiddily said in Software update 2.39.20 (2024 Q4):

he downvotes you get probably have something to do w caps locks and exclamation points.

Or because he’s just repeating the same thing over and over again, and people start to get annoyed, despite whether it’s the truth or not.

He wants contour lines back … we (people) have got it.

[Stark]

Good morning. Since all the complaints about random HR sensor disconnection are being grouped in this thread, I just want to comment that the Suunto Vertical seem to be the least affected, but they also have the problem. In my case it has only stopped once since the update to 2.39.20 and by turning the watch off and on it has started working again (like everyone else). Therefore it is an error that affects everyone and it has already been a month since the update. I think Suunto should have already fixed the error

[Knigge]

@Łukasz-Szmigiel “Why should Suunto continue to support older devices?” Well, there’s a simple reason (for me): To retain customers. I will eventually buy a new watch, and my decision in the future will depend on the experiences I’ve had in the past. My experience now is that my S9P is no longer supported. If I buy such a high-quality and expensive watch, I (personally) expect it to be supported for more than 2–3 years. If that’s not the case, I’ll look for another provider that supports its products for a longer time.

With this approach, Suunto has lost a potential future buyer and a (former) advocate of the brand. I used to recommend Suunto to my friends…

[Elipsus]

@Knigge The problem isn’t that its “different”, the problem is that its a lot less powerfull, thus of course you can’t do the same fancy animations and onboard features as others.
Also, the fact that the ZoneSense is still available on the App for any old Suunto model is already a huge thing, especially when you compare it to Garmin who soft-lock every features to make différenciation in its lineup.
For example my gf has a Venu 3S and can’t select how HR zones are calculated (its based on MHR,but you can’t set it to calculate on MHR-RHR), but her previous Forerunner 35 (yes, 35, not 135) can.

And, as other said, never, ever, buy something on the promise of what it could be