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Media controls not working

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  • M Offline
    maszop Bronze Member @VladoD
    last edited by 4 Jul 2024, 21:00

    @VladoD It’s some kind of problem with music permissions on your phone.
    I guess this problem started after one of the SuuntoApp or Android updates.
    Restoring these settings for SuuntoApp or restarting the phone helps.

    1 Reply Last reply Reply Quote 3
    • G Offline
      gontzalff @verocoboc
      last edited by 23 Jul 2024, 18:17

      @verocoboc said in Media controls not working:

      I’m having problems with my media controls since the last update. I can see what’s playing, but I can’t use the controls neither with the touch screen nor with the buttons. I already tried unparing my watch and paring it again. Anyone has the same problem?

      Mismo problema

      1 Reply Last reply Reply Quote 0
      • V Offline
        verocoboc @pavel.samokha
        last edited by 12 Aug 2024, 13:25

        @pavel-samokha Samsung Galaxy S22 Ultra

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        • M Offline
          Michaël POINTEAU
          last edited by 13 Aug 2024, 08:57

          Same problem here. I thought the other day I had understood why it was greyed… But it’s actually apparently not the only factor.

          For sure one factor: you can’t have your watch in “Eco” mode.

          But for few days now I can’t control media anymore even without that the ECO mode active.

          F M 2 Replies Last reply 13 Aug 2024, 09:10 Reply Quote 0
          • F Offline
            Fenr1r @Michaël POINTEAU
            last edited by 13 Aug 2024, 09:10

            @Michaël-POINTEAU Perhaps https://forum.suunto.com/post/145481

            1 Reply Last reply Reply Quote 0
            • M Offline
              Michaël POINTEAU @Michaël POINTEAU
              last edited by 13 Aug 2024, 09:13

              @Michaël-POINTEAU said in Media controls not working:

              Same problem here. I thought the other day I had understood why it was greyed… But it’s actually apparently not the only factor.

              For sure one factor: you can’t have your watch in “Eco” mode.

              But for few days now I can’t control media anymore even without that the ECO mode active.

              A phone (Samsung S23) restart has fixed the situation this morning for me.

              1 Reply Last reply Reply Quote 0
              • A Offline
                aus95
                last edited by 19 Aug 2024, 23:17

                I’ve noticed the same issue several times, I agree that it’s something related to the app (I’m on Android with a pixel 7).

                For what it’s worth, the fastest work-around I’ve found is to long press on the Suunto app to bring up it’s system options, select app info and then force stop the app and re-open it. That seems to resolve the issue and takes less time than restarting your phone.

                S M 2 Replies Last reply 2 Sept 2024, 13:28 Reply Quote 3
                • S Offline
                  Stefano M64 Silver Members @aus95
                  last edited by 2 Sept 2024, 13:28

                  @aus95 thank you a lot, that worked for me!

                  Suunto Vector . Vector HR . Core . Race & Race S

                  1 Reply Last reply Reply Quote 0
                  • M Offline
                    Michaël POINTEAU @aus95
                    last edited by Michaël POINTEAU 9 Apr 2024, 05:29 4 Sept 2024, 05:28

                    @aus95 thank you !!! Just tested. It worked for me too.

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      Spyros Michalo
                      last edited by 7 Mar 2025, 13:31

                      hello, i had the same issue, race model, samsung phone.
                      long tap app-> info -> permissions (calls, notifications, camera…media control)

                      1 Reply Last reply Reply Quote 0
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