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    Product Feedback: Poor Haptic/Vibration Motor

    Scheduled Pinned Locked Moved Suunto Race S
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    • S Offline
      SeverinJB
      last edited by

      Hello Suunto-Team,

      I’m unsure if your product team collects product feedback through this forum, but I wanted to try.

      I recently purchased a Suunto Race S Titanium Courtney to replace my Apple Watch Series 9. I was generally pleased with most aspects of the device, but I had to return it because I couldn’t get over how bad the haptic feedback/vibration motor is on this device.

      The vibration felt like a machine gun against my wrist and was so loud that you could easily hear it while sitting beside me. (You could also say it felt like a Nokia 3210 strapped to my wrist…) Besides being a tracker for swimming, hiking and running, my use case for a modern fitness-/smartwatch is receiving notifications and alarms. Unfortunately, I cannot use the device for this purpose due to the noisy and uncomfortable vibration.

      A friend of mine uses a Xiaomi Smart Band 9, which has a much more discreet and gentle vibration that is unnoticeable by the surrounding people and very comfortable on the wrist. This device costs 35 euros. So, I really don’t think that a more refined, modern vibration motor can be too expensive when purchasing it from Chinese suppliers.

      I hope Suunto will consider integrating a better motor in the future because, with that, it would have been the perfect product for me.

      Have a great day!
      Severin

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      • E Offline
        Elipsus Silver Members
        last edited by

        As I understand, all Titanium models from Suunto seems to suffer from this,
        Its a pity they didn’t learn anything between the Titanium 9 peak pro and the Race S.
        c’mon, its not that hard ? no ?

        Brad_OlwinB 1 Reply Last reply Reply Quote 0
        • Stefano M64S Offline
          Stefano M64 Silver Members
          last edited by Stefano M64

          Maybe all the models mount the same vibration unit, but the effect is bigger on the titanium versions, which are lighter.

          Suunto Vector . Vector HR . Core . Race & Race S

          1 Reply Last reply Reply Quote 0
          • S Offline
            SeverinJB
            last edited by

            @Elipsus @Stefano-M64 So, you are saying that it is known to be less of a problem on the stainless steel version? 😮

            1 Reply Last reply Reply Quote 0
            • Brad_OlwinB Offline
              Brad_Olwin Moderator @Elipsus
              last edited by

              @Elipsus My titanium Race S vibrates with less intensity than the SS model. What the OP describes I observe on 9PP but not on any model since.

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

              1 Reply Last reply Reply Quote 1
              • F Offline
                far-blue Bronze Member
                last edited by

                Maybe my perception of the vibration is just different but I’ve certainly not found the vibration overly loud or intrusive on my steel Race S. I’d personally say it’s pretty spot on for my needs because it’s noticeable enough to feel during an activity while the watch is worn over a long-sleeve top in winter but not so loud that other people would notice in a meeting when I receive a notification.

                Stefano M64S 1 Reply Last reply Reply Quote -1
                • Stefano M64S Offline
                  Stefano M64 Silver Members @far-blue
                  last edited by Stefano M64

                  @far-blue said in Product Feedback: Poor Haptic/Vibration Motor:

                  Maybe my perception of the vibration is just different but I’ve certainly not found the vibration overly loud or intrusive on my steel Race S. I’d personally say it’s pretty spot on for my needs because it’s noticeable enough to feel during an activity while the watch is worn over a long-sleeve top in winter but not so loud that other people would notice in a meeting when I receive a notification.

                  feel about the same with my steel race, for me it could be a bit less strong when at home or in office, but during outdoor activity it’s of the right intensity. So, overall i would say it’s ok.

                  Suunto Vector . Vector HR . Core . Race & Race S

                  E 1 Reply Last reply Reply Quote -1
                  • E Offline
                    Elipsus Silver Members @Stefano M64
                    last edited by

                    @Stefano-M64 @far-blue the problem is about titanium versions…

                    Stefano M64S 1 Reply Last reply Reply Quote 0
                    • Stefano M64S Offline
                      Stefano M64 Silver Members @Elipsus
                      last edited by

                      @Elipsus as I wrote, IF the vibration unit is the same for all model (but I don’t know if that is true or not), then the feedback would be greater on the titanium models since they are lighter.

                      Suunto Vector . Vector HR . Core . Race & Race S

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