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(Resolved) Sync issue after 2.40.44 – Suunto Vertical + iOS - (Server Issue)

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  • D Offline
    dombo Bronze Member @mareeeeeel
    last edited by 17 days ago

    @mareeeeeel I was on testflight version and then I tried also on appstore version. both the same 😕

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    • D Offline
      dombo Bronze Member @mareeeeeel
      last edited by 17 days ago

      @mareeeeeel now I try previous build via testflight and it is still the same. I assume our “broken” activities are already on the servers, so re-uploading will not work

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      • D Offline
        dombo Bronze Member
        last edited by 17 days ago

        final update: our activities are on suunto servers - you can see them when you log to https://www.sports-tracker.com/

        I have tried to delete activity, install older build and re-connect watch and re-upload… and still the same

        so the issue is that suunto is not able to process this activity

        warning: DO NOT DELETE ACTIVITY FROM APP/SPORTSTRACKER IF YOU HAVE REINSTALLED YOUR WATCH FW MEANWHILE OTHERWISE YOU LOST YOUR ACTIVITY!!!

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        • F Offline
          fleblanc01
          last edited by 17 days ago

          I have the same issue. Still uploading on suunto app. New FW on my Race since yesterday. Closed my iPhone and updated the app. Doesn’t resolve anything. It worked with my yesterday activity… Seems to be an app problem ??

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          • T Online
            Tieutieu Platinum Member
            last edited by Tieutieu 17 days ago

            I would rather think it’s a « server » issue. I’m on latest fw on both my SRs and SV. So is my wife on her S9pp and other friends on Sv, Sr and SRs.
            I’m on IOS latest beta, my wife means my friends are on current public iOS or android version of SA
            Yesterday everybody synchronised without any pb. Today only one of my friend has synchronisation issue with is Sv. All others have no issue
            Guess it will be back to normal soon

            Suunto’s devices at home :
            Vertical titanium solar
            Suunto Race S
            S9pp titanium sand
            Suunto Wing
            S9B titanium Ambassador edition, A3P, X6

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            • D Offline
              dandannoodles
              last edited by 17 days ago

              Same issue.

              Running my half marathon on Sunday and considering reverting back to my Apple Watch for tracking and upload purposes. Disappointed to say the least.

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              • B Offline
                Brad_Olwin Moderator @bruno.tanqueray
                last edited by 16 days ago

                @bruno.tanqueray I think a server issue so nothing wrong with the watch. I have reported the issue. You will not lose activities.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                • M Offline
                  mareeeeeel
                  last edited by 16 days ago

                  Now my activity has been uploaded. I didn’t do anything; it solved itself. It was probably a server problem.

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                  • B Offline
                    bruno.tanqueray
                    last edited by 15 days ago

                    Everything is working again.
                    It’s just a pity we didn’t receive any alert about this Suunto’s server issue.
                    Excellent moves to everybody

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                    • T Online
                      Tieutieu Platinum Member
                      last edited by 15 days ago

                      Just to notice : since I went to an iPhone 16 that makes larger pictures, I wonder if there is some kind of « maximum size and/or resolution » of picture we can upload to SA.
                      I very often can’t upload pictures unless I resize them

                      Suunto’s devices at home :
                      Vertical titanium solar
                      Suunto Race S
                      S9pp titanium sand
                      Suunto Wing
                      S9B titanium Ambassador edition, A3P, X6

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