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Wireless network not turning on

Scheduled Pinned Locked Moved Suunto Race S
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  • I Offline
    Isabelle Licoine @suzzlo
    last edited by 17 Apr 2025, 14:38

    @suzzlo
    Hello, thanks for your reply.
    WIFI is 2,4GHz (and not 5 GHz which is not supported by the watch), Wifi is activated on the watch as well as Discovery mode, plane mode is off… I tried many times, and it still does not work.
    Any idea?
    Thanks a lot, cheers

    I M 2 Replies Last reply 17 Apr 2025, 15:40 Reply Quote 0
    • I Offline
      Isabelle Licoine @Isabelle Licoine
      last edited by 17 Apr 2025, 15:40

      @Isabelle-Licoine
      I finally rebooted the wifi box and it works now… what a pain!

      1 Reply Last reply Reply Quote 0
      • M Offline
        Mff73 @Isabelle Licoine
        last edited by 17 Apr 2025, 16:24

        @Isabelle-Licoine
        if you are lucky to have wifi enabled on the watch, then the rest of the config is done in the app on your phone.
        some tips about the name of the SSID, without special characters, same for password.

        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
        Suunto Vertical all black
        Wife : S9PP
        SA: Always the latest beta :)
        Android 13, Galaxy S205G

        C 1 Reply Last reply 19 Apr 2025, 18:29 Reply Quote 0
        • C Offline
          cenkturkinan @Mff73
          last edited by 19 Apr 2025, 18:29

          @Mff73 I have reset the watch and it now works with the latest SW.

          1 Reply Last reply Reply Quote 0
          • C Offline
            cenkturkinan @Isabelle Licoine
            last edited by 19 Apr 2025, 18:31

            @Isabelle-Licoine Yes, I have done a reset on the watch and I am able to add network from mobile app and download maps again with the latest SW. Thank you.

            1 Reply Last reply Reply Quote 0
            • F Offline
              fedequei
              last edited by 24 Apr 2025, 06:50

              Still no solution proposed for this issue other than a hard reset? I believe it would be appropriate to release a software update as soon as possible

              T 1 Reply Last reply 24 Apr 2025, 07:16 Reply Quote 2
              • T Offline
                Tieutieu Platinum Member @fedequei
                last edited by 24 Apr 2025, 07:16

                @fedequei have you tried to forget previous networks (if you had some already) in SA. Then disconnect connection in you watch, forget BT connection in your phone. Uninstall app. restart phone. reinstall app. Reconnect phone with watch ? and try again to add network ?
                This may worth to be tested and will not need to reset your watch.

                Suunto’s devices at home :
                Vertical titanium solar
                Suunto Race S
                S9pp titanium sand
                Suunto Wing
                S9B titanium Ambassador edition, A3P, X6

                1 Reply Last reply Reply Quote 0
                • F Offline
                  fedequei
                  last edited by 29 days ago

                  I’ve tried all the suggested solutions, but nothing changes. Is there a future release date for the software update? I need to download new maps and I’ve been stuck for over a month

                  М 1 Reply Last reply 16 days ago Reply Quote 2
                  • М Offline
                    Михаил @fedequei
                    last edited by 16 days ago

                    @fedequei The only thing that helped to restore the connection was resetting the watch settings (nonsense). The watch was able to access the Internet (I can see it in the router settings). But the maps still won’t download. I’ve already tried everything. Both resetting and rolling back to the previous version in the watch. Support doesn’t respond. I’m shocked by such a service

                    1 Reply Last reply Reply Quote 0
                    • A Offline
                      andrewjknox Bronze Member @jakubedzior
                      last edited by 12 days ago

                      @jakubedzior I had an issue where I couldn’t download maps for the local area while I’m abroad.

                      Turns out the reason was likely the hotel WiFi network has a manual authentication button to hit on a website before it lets you use the internet. The UI says it connected but there’s no indication that it can actually use the connection.

                      Went to a coffee shop with my charger and connected to their WiFi and I could download the map!

                      I should have realised but I’ve already factory reset my watch in the meantime 🤦

                      Watch: Suunto Race S, Garmin Fenix 7X + Coros Pace 3
                      Phone: iPhone 13 Pro
                      Footpod: Stryd
                      HR: Coros HRM + Polar H10
                      Sleep: Oura ring 2

                      S 1 Reply Last reply 12 days ago Reply Quote 2
                      • S Offline
                        Stefano M64 Silver Members @andrewjknox
                        last edited by 12 days ago

                        @andrewjknox said in Wireless network not turning on:

                        Turns out the reason was likely the hotel WiFi network has a manual authentication button to hit on a website before it lets you use the internet. The UI says it connected but there’s no indication that it can actually use the connection.

                        an easy workaround is to connect to the wifi with your smartphone, then use it as an hotspot

                        Suunto Vector . Vector HR . Core . Race & Race S

                        E A 2 Replies Last reply 12 days ago Reply Quote 0
                        • E Offline
                          Egika Platinum Member @Stefano M64
                          last edited by 12 days ago

                          @Stefano-M64 I don’t think that phones can replicate Wifi like an access point.
                          When you enable Wifi tethering, your phone will use cellular data.
                          Gut this is still a good way to download maps if it is not possible to use other Wifi.

                          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                          Race S All Black - TI Canary - Titanium Courtney

                          S M M 3 Replies Last reply 12 days ago Reply Quote 1
                          • S Offline
                            Stefano M64 Silver Members @Egika
                            last edited by 12 days ago

                            @Egika Yes, you are right! It (obviously) uses the mobile data, since the smartphone cannot handle both WiFi and hotspot at the same time…

                            Suunto Vector . Vector HR . Core . Race & Race S

                            1 Reply Last reply Reply Quote 0
                            • M Offline
                              Mff73 @Egika
                              last edited by 12 days ago

                              @Egika
                              I am pretty sure it is well working. I just tested, deactivate mobile data, just activate WiFi + mobile hotspot, and my SV is connected to this hotspot.

                              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                              Suunto Vertical all black
                              Wife : S9PP
                              SA: Always the latest beta :)
                              Android 13, Galaxy S205G

                              1 Reply Last reply Reply Quote 1
                              • M Offline
                                maszop Bronze Member @Egika
                                last edited by 12 days ago

                                @Egika It depends on the phone (or more precisely, the WiFi module). One of my phones doesn’t allow this, but the other one has no problem with it. It uses WiFi and acts as a hotspot for other devices at the same time. Of course, with mobile internet turned off.

                                1 Reply Last reply Reply Quote 2
                                • S Offline
                                  Stefano M64 Silver Members
                                  last edited by Stefano M64 11 days ago

                                  my Sony Xperia 10 III doesn’t, as I turn ON the hotspot the WiFi connection interrupts, I must’ve remembered someone else doing that

                                  Suunto Vector . Vector HR . Core . Race & Race S

                                  1 Reply Last reply Reply Quote 0
                                  • A Offline
                                    andrewjknox Bronze Member @Stefano M64
                                    last edited by 11 days ago

                                    @Stefano-M64 That mobile phone hotspot technique didn’t work when I tried at the time by the way.

                                    Shame I didn’t try the coffee shop WiFi before I did the factory reset and then I’d know for sure!

                                    Watch: Suunto Race S, Garmin Fenix 7X + Coros Pace 3
                                    Phone: iPhone 13 Pro
                                    Footpod: Stryd
                                    HR: Coros HRM + Polar H10
                                    Sleep: Oura ring 2

                                    1 Reply Last reply Reply Quote 0
                                    • jakubedziorJ Offline
                                      jakubedzior
                                      last edited by 6 days ago

                                      Factory reset worked for me

                                      1 Reply Last reply Reply Quote 0
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