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    Aqua offline music shows in music folder, looks like it should be playing yet no music plays…

    Scheduled Pinned Locked Moved Headphones
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    • H Offline
      hammerhead1967
      last edited by

      I have connected the aqua to both my Mac mini and my phone… I downloaded music and I can see all the songs in the folder but I can’t get any of it to play…

      EgikaE Klaus MyrsethK 2 Replies Last reply Reply Quote 0
      • EgikaE Online
        Egika Platinum Member @hammerhead1967
        last edited by

        @hammerhead1967 ok. so does the headset switch on and off with a dingdong sound? Then the spekaer itself is working
        Does the headset play music from a connected phone?
        Have you switched it to offline music using either a button configured for this or the app?
        Which file format is the music you have transferred?

        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
        Race S All Black - Titanium Courtney
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        H 1 Reply Last reply Reply Quote 0
        • Klaus MyrsethK Offline
          Klaus Myrseth @hammerhead1967
          last edited by Klaus Myrseth

          @hammerhead1967 Its a possible bug with the drive system i think, its fixable by updating the sw on the headset, then make sure you fully recycle the headset off then on, connect the headset to the computer and delete all folders and everything from the drive (you might store the music files on the root if you dont want to transfer them again) and then recycle the headset again off then on, the folders will appear again and you can move the music inside the folders again, then recycle the headset and it should start working again 😄

          it seems to be a problem with the reference to the folders on the disk so the sw cant read the music files properly if you dont do this, its been documented earlier aswell and I hope this will solve your issue 🙂 It did for both my headsets!

          But as @Egika says here verify that youre in the offline mode and that it works for normal bluetooth music first, aswell as verify the music is in a supported format before you start doing this 🙂

          Freediving instructor in Drammen Sportsdiver club.
          Gear: Ocean, Race, Race S, Aqua

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          • H Offline
            hammerhead1967 @Egika
            last edited by

            @Egika Hello!
            Yes to all of the questions. I have listened to my bluetooth music several times, I hear all of the tones and the words when it switches within the app from one thing to the other. I am using my apple music library which uses a file supported in Suunto’s list of usable formats. It just doesn’t actually play the songs! I see the play button is engaged, even the little equalizer symbol to the right is there, just not moving or playing sound! Very frustrating!

            Klaus MyrsethK 1 Reply Last reply Reply Quote 0
            • H Offline
              hammerhead1967
              last edited by

              Greetings,
              I am up to date on all sw, have deleted all files (several times) and cycled it on and off multiple times… still doesn’t play the music I am seeing on the app! Not even the 10 songs it came with! very frustrating!

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              • Klaus MyrsethK Offline
                Klaus Myrseth @hammerhead1967
                last edited by

                @hammerhead1967 said in Aqua offline music shows in music folder, looks like it should be playing yet no music plays…:

                @Egika Hello!
                Yes to all of the questions. I have listened to my bluetooth music several times, I hear all of the tones and the words when it switches within the app from one thing to the other. I am using my apple music library which uses a file supported in Suunto’s list of usable formats. It just doesn’t actually play the songs! I see the play button is engaged, even the little equalizer symbol to the right is there, just not moving or playing sound! Very frustrating!

                Then its time to try what I said 😉

                Freediving instructor in Drammen Sportsdiver club.
                Gear: Ocean, Race, Race S, Aqua

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