Pyramid interval session issue – watch stopped tracking intervals correctly
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I set up an interval workout that started with a warm-up, followed by pyramid intervals based on time: 1 min fast / 1 min recovery, 2 fast / 2 recovery, up to 4, and then back down to 1. The workout ended with a cool-down.
The watch correctly handled the interval changes up to the 3-minute group, but then it stopped signaling the transitions. In the activity report, from the 4-minute interval onward, everything is merged into a single block.
Has anyone else experienced the same issue?Thanks
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@mauog Yes, I have experienced this issue - Suunto Support has informed me that this is a “Known Issue” and will resolve in the future. I was asked to send my watch into their repair facility but after 2+ months they finally stated, “Dear customer, We have carefully inspected your product based on the reported faults and performed all the necessary tests. Unfortunately, the damage is beyond economical repair.”
Of course I’m completely frustrated with their lack of support and blatant lies as I responded with, "I’m confused by your statement that the product is “beyond economical repair.” Your support staff has already informed me that the issue I reported is a known firmware issue that is expected to be addressed in a future firmware update.
That directly contradicts your assessment that the device is damaged beyond repair. To be clear, there is no physical damage to the unit. The problem is that the firmware is not functioning as designed."
I guess we will see what Suunto Support has to say - then again, it will take a least a week or two before they will respond as usual.