Alpine skiing downhill

Egika

Now we have this in two threads…

I’d like to file a bug for this.
If it happens again, that neither watch nor app shows the # of runs, can you please send logs from the settings of the app as soon as possible after the activity?
Then please let me know your app user name in private message and the date and time, when you sent the logs.
Thank you!

Stoke80

@Egika

Yes, I know and I am sorry for that. But as this is a specific thread for this topic only, I thought I will continue here.

I will try to remember when I go skiing the next. Time. Due to the current weather in my area (rain up to 2000 meters and freaking warm), please give me some time

espiadimonis

@Egika
Tried again today. It didn’t work the first run (same as yesterday, no data on the display). I ended the exercise and reset (power off and power on again). I started the exercise again and… it worked as expected! Everything ok. I ended the exercise. I started a new exercise and… it didn’t work. Reset. I started a new exercise and worked as expected. So, i reset just before the exercise, everything works fine but if i not reset, it doesn’t work. I will send you my log. Thanks.

Twan Lange

@Egika Hi there. Just wanted to get in touch to say this is a common issue, it seems. A few people close to me are currently on a skiing holiday with their original Vertical. All three of them are having the same issue with up-to-date software (v2.48.16.). Got any advice? Happy to provide more data if needed.

MdzOtt

@espiadimonis when you “reset”, did you use the “power off/power on” or soft reset (15 s press on the upper button)?

espiadimonis

@MdzOtt , power off, power on.

Lazyjones

@espiadimonis Really annoying. For me it only worked first time daily, or first time after soft reset. Weird bug.

Egika

it’s reported.
I hope for a fix in the Q4 release too.

Turo Jantunen

@Egika Where you are able to see that there will be release in Q4 still?

mm_si

@Stoke80 same with my Vertical. Just returned from the Dolomites. Last year it worked perfect, this year zero info on display and zero downhill runs count…

Kaiphi

Thanks for the post, had same problem but forgot We were 4 suunto users (ocean, vertical 1 and 2x race s) and on day 1 everything worked. On the second day on the track we had the above problem with the ocean, Vertical 1 and one race s. What I think is that it has nothing to do with the model but with the software.

2b2bff

@Kaiphi Interesting to hear about the Ocean, as it is usually a bit behind software wise…

Kaiphi

@2b2bff I don’t think it has anything to do with the current firmware. In the past, this has already happened with bikepark mode. Egika know this to good