Sleep widget not working properly on Vertical 2
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Since ~2 weeks, the sleep widget on my Vertical 2 does not work correctly anymore. Firsty, I don’t get the usual summary report any more after wake-up in the morning, secondly, when scrolling to the sleep widget, it would always show me only the previous night’s results, not last night. When synchronizing with the Suunto App, the data on the app, though, is recent (i.e. showing the values for the actual last night). This means sleep tracking per se works. I tried soft restarting the watch as well as hibernating/resuming. I also waited for a software update after the holiday break, which happened yesterday (I installed 2.50.26), but neither did help. Does anyone else experience this issue, and if so, is there a fix? Thanks.
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@itoakio you should have a look here in this thread https://forum.suunto.com/topic/14320/the-sleep-widget-is-acting-up.-how-do-i-fix-it-edit-fixed/20?_=1767887887410 not 100% sure if this is the same issue, but worth a try to reinstall the app on your phone.
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@itoakio, I have exactly the same issue on Vertical 2 (see above thread). Have not yet tried to reinstall the App.
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I got my vertical 2 one week ago and I have the exact same issue. Whats also interesting: When checking my heart rate widget, the watch shows the correct minimum hr of the previous nights sleep. - even though the sleep itself is not visible, only in suunto app. tried soft reset, hard reset, reinstalling the app, suunto support chat…problem not solved yet. Im thinking of returning this device, particularly because missing sleep data goes along with wrong / useless recovery and ressource data. did you find a solution for this bug?
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Got my Vertical 2 one Week ago having the exact Same issue. Tried soft reset, hard reset, deactivating sleep Tracking, reinstalled the App. Nothing Changed. Thinking of returning this device, since other data metrics like recovery, ressources etc. are dependent of correct sleep data. Did you find a work around or something? I love the watch so much, but when half of my data on the watch is not in sync its pretty useless…
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@mountainsdudeshikes For me it worked with the last update and by downloading a new application when the watch was synchronized with the application the sleep tracking times were displayed from 0:00 to 0:00 I noticed the suunto service they are apparently aware an update of the application had to arrive
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@ggrego I tried (delete, delete, remove, remove) and for me it didn’t work. Sleep and HRV widgetS still showing the previous night data.
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@itoakio Android or IOS App?
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@jjpaz iOS.
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Meanwhile, I also performed a full factory reset on the watch as well as a re-install of the app on the iPhone. No change/resolution, however. Sleep widget on watch still not showing most recent night‘s tracking values. Does someone from Suunto read this and refer the issue to their development team?
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@itoakio Suunto development knows about it. It is an iOS issue only.
Here is a workaround I can share:
You need to reset the bedtime schedule by following the steps below:- Forget the device in the app
- In Sleep Goal, set the bedtime schedule to 22:00–08:00. (training zone > Recovery> Scroll to bottom >Daily Sleep Target)
-> the second step I personally cannot fully follow as I have only sleep duration, not times… - Reconnect the device.
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@Egika so you just disconnected from the App and Changed the sleep schedule to the factory times and all locked in? Or did it change over night to the correct day? Also, is it possible to downgrade firmware to the last where sleep was working, waiting for a hotfix (hopefully)?
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@Egika thank you. There has just been an iOS app update to 3.7.1, however this does not fix the issue either. I also tried what you suggested (forget device, re-set sleep values, re-connect), however with no change, either. So let’s hope Suunto team can fix this with their software team.
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@Egika, thank you! Will try it.
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@mountainsdudeshikes said in Sleep widget not working properly on Vertical 2:
@Egika so you just disconnected from the App and Changed the sleep schedule to the factory times and all locked in? Or did it change over night to the correct day? Also, is it possible to downgrade firmware to the last where sleep was working, waiting for a hotfix (hopefully)?
I did not have this problem. This is the workaround the developers sent to me and I am allowed to share it. I would think it is supposed to work from the time you do these steps, not changing past data.
Cheers
