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    Important news concerning our digital services

    Scheduled Pinned Locked Moved Digital service transition
    578 Posts 153 Posters 131.4k Views 157 Watching
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    • Saketo NemoS Offline
      Saketo Nemo Moderator
      last edited by

      A process that I would call inevitable. There is much talk of planning on this forum, announce now the closing of movescount that will take place not earlier than 18 months is good.

      I imagine that, as has happened so far, in the next year and a half Suunto App will be able to further improve and become the wonderful app that we all want.

      A question: will you also be able to access your activities via the web?

      it would be important. Both for data analysis and for what concerns the route planning

      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 8
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @Saketo Nemo
        last edited by Dimitrios Kanellopoulos

        @Saketo-Nemo

        A question: will you also be able to access your activities via the web?
        it would be important. Both for data analysis and for what concerns the route planning

        Lets spit the above into 2 answers.

        1. I bet there are better services than the current MC route implementation. You can use any service to get a GPX file sent directly to the Suunto app. From experience and feedback it’s actually faster than just the MC web (due to multiple syncs needed), also in the forum, we have covered a bit how to do this without a web provided ONLY by Suunto
        2. To the important part of the question: > " will you also be able to access your activities via the web?"
          I cannot answer with Yes or No. This will depend on the user feedback so please make sure to direct that feedback where it’s proper, that is partially here, surveys and customer support.

        Suunto is listening as of now to all the channels and feedback and as stated above will try todo what is needed for a rich experience.

        I hope this clarifies a bit and thanks a lot for the questions!

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        Robert RundqvistR Saketo NemoS cosme.costaC Jennifer GothilanderJ Rob CampbellR 6 Replies Last reply Reply Quote 6
        • gest83G Offline
          gest83 Bronze Member
          last edited by gest83

          @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

          Other dive computers connecting to Movescount via DM5
          …
          … will not be compatible with Suunto app …

          This means that Suunto is ending the sync service for all older diving watches without any alternative? That must be a joke as the watches are still beeing sold! And also: Suunto is charging app. 60€ for a sync cable (which is ridiculous expensive for a simple cable) which is then completely useless?

          I hope that this decision is reconsidered again as this is extremely disappointing!

          R S 2 Replies Last reply Reply Quote 14
          • R Offline
            runningispain Bronze Member
            last edited by

            I don’t really understand what support you’re offering to Ambit 2 owners?? My Ambit 2 is still fully functional and I have no need to replace it. You say we will be able to “move your Move history” but no mention of what we can do with new moves we are recording. We need a web-based/computer connection option. Please don’t make my device redundant.

            Sean HermanyS 1 Reply Last reply Reply Quote 29
            • Alex NedoviziiA Offline
              Alex Nedovizii Bronze Member
              last edited by Alex Nedovizii

              Well indeed!
              Moving forward is definitely for good, but - there is “but”, as always - and it is…

              Does the shutting down Movescount mean, that from mid-2020 I can throw my Ambit 2 Sapphire and my wife’s Ambit 2S out of the window? Watches still are insanely capable.

              What comes to my mind is an application to download recordings as .fit files to computer (here you have the codebase) and no need to keep the cloud service. At least this!!

              Sure, business needs and so on, but paying for two new watches out of the blue over €500 does not feel like a good idea. One of your heaviest competitors are allowing getting workouts simply by connecting watch to computer and having access to file system, where all .fit files are to be found…

              Greatly disappointed.
              Cheers
              Alex

              P.s.: sorry for reply, meant to entire thread but mis-clicked the button.

              D 1 Reply Last reply Reply Quote 28
              • A Offline
                aribao Bronze Member
                last edited by

                I agree with @runningispain ! I have an Ambit 2 which is functional. Are you telling us that after 2020 we won’t be able to send the data anywhere?

                I’ve been recommending suunto to my family and friends for years, but if this is true, take for granted I won’t be buying any suunto ever.

                1 Reply Last reply Reply Quote 28
                • jwibergJ Offline
                  jwiberg
                  last edited by

                  I don’t know if this is right place to ask but how I can apply right to test that new Cloud API? Tried to find place to do that, but didint’t…

                  corvi42C 1 Reply Last reply Reply Quote 1
                  • A Offline
                    awinkel Bronze Member
                    last edited by

                    I’m also very curious about the support for the Ambit2 watches.
                    I think at least it must be possible to upload new data.
                    And also that this data must be viewable at a website.
                    Looking at a small screen to view the data isn’t very handy.
                    And will this mean that all the routes that are made or collected are deleted?!?!

                    1 Reply Last reply Reply Quote 12
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager
                      last edited by

                      Hi all and thanks already for the questions and feedback.

                      Please allow me to answer at a later point once more and more questions are asked so I can group and come back to you with responses.

                      PS: Rember please, don’t shoot the messenger.

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      A gest83G I 3 Replies Last reply Reply Quote 4
                      • A Offline
                        awinkel Bronze Member @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                        PS: Rember please, don’t shoot the messenger.

                        So even you think this is a bad decision? 🙂

                        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
                        • Robert RundqvistR Offline
                          Robert Rundqvist @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos Actually - I have yet to find a better tool for route planning than movescount. There are a few ok ones, but the possibility of keeping a large set of possible routes on line and then with one click selecting them for use or not in an upcoming workout is as I understand it not, and will never be, possible in the app. If I have a large catalogue of GPS-files on line - how do I ‘send them directly to the Suunto app’? Please explain.

                          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 6
                          • gest83G Offline
                            gest83 Bronze Member @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos be honest, you knew that this post is going to explode after posting it? 😉
                            the question is: are you sitting there with a big smile on your face when you see all that comming up (again) or are you already banging your head against the wall 😄

                            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
                            • A Offline
                              amasidlover Bronze Member
                              last edited by

                              Could we please have a clear statement on how Ambit3 users will be able to customise their watch screens**, configure POIs*, add routes* and custom workouts to their devices***.
                              '* Only possible on movescount.com
                              ** Possible on movescount app and movescount.com
                              *** Only possible on movescount app

                              I regularly use all these features and they were all available when I purchased my Ambit3. I would not buy another Suunto product if features were removed from a device I already own.

                              1 Reply Last reply Reply Quote 19
                              • Dimitrios KanellopoulosD Offline
                                Dimitrios Kanellopoulos Community Manager @awinkel
                                last edited by

                                @awinkel To be honest no. But I do understand that people need web / better charts etc and most important the people with the devices that won’t be supported. For those devices I feel bad and I bet Suunto will do something about it.

                                This is just the first announcement

                                I am not the one taking decisions here and I am trying my best to communicate this back and forth.

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                E 1 Reply Last reply Reply Quote 2
                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager @gest83
                                  last edited by

                                  @gest83 I knew and I had to post this.

                                  I am like this today :

                                  1

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  1 Reply Last reply Reply Quote 16
                                  • Dimitrios KanellopoulosD Offline
                                    Dimitrios Kanellopoulos Community Manager @Robert Rundqvist
                                    last edited by

                                    @Robert-Rundqvist How would you send that big catalog to MC ?

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    Robert RundqvistR 3 Replies Last reply Reply Quote 0
                                    • Saketo NemoS Offline
                                      Saketo Nemo Moderator @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                                      @Saketo-Nemo

                                      A question: will you also be able to access your activities via the web?
                                      it would be important. Both for data analysis and for what concerns the route planning

                                      1. To the important part of the question: > " will you also be able to access your activities via the web?"

                                      I cannot answer with Yes or No. This will depend on the user feedback so please make sure to direct that feedback where it’s proper, that is partially here, surveys and customer support.

                                      Suunto is listening as of now to all the channels and feedback and as stated above will try todo what is needed for a rich experience.

                                      I hope this clarifies a bit and thanks a lot for the questions!

                                      So, people, un upvote for SuuntoApp Web interface!: https://forum.suunto.com/topic/1730/web-interface-for-suunto-app

                                      1 Reply Last reply Reply Quote 0
                                      • Dimitrios KanellopoulosD Offline
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by Dimitrios Kanellopoulos

                                        One thing I want some users here to focus on since its quite important:

                                        I am a bit surprised about the request for a statement now, when the actual ramp-down is almost 1,5 years THE EARLIEST to be honest, in regards to old products etc.

                                        Lets first see what updates are coming. 1.5y is quite a few time to get feedback to suunto and to see what Suunto will do - offer

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        David Guy-JohnsonD 1 Reply Last reply Reply Quote 5
                                        • cosme.costaC Offline
                                          cosme.costa @Dimitrios Kanellopoulos
                                          last edited by

                                          @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                                          I bet there are better services than the current MC route implementation. You can use any service to get a GPX file sent directly to the Suunto app. From experience and feedback it’s actually faster than just the MC web (due to multiple syncs needed), also in the forum, we have covered a bit how to do this without a web provided ONLY by Suunto

                                          Sorry to disagree a little bit here, sure you are right that there are better services for route implementation, and we can send the GPX file, but lot of people like to have centralized functions. I mean, some people want, at least simple working function, and if you tell them that for a route planing they have to make the route in one web platform, later send it in some way to the phone and there import it, some people will give up. Now in MC you can plan a route, sync it, you have it in the watch and run. As an example, my father in law has a tom tom for monitoring his walks but he would like to have a more advanced watch with route following, but if I tell him what he would need to do to import/plan a route he will say that he do not want the watch. Of course, he and lots of us we would like plan a route in a big screen, not in a mobile and as per now, if we want a big screen we need MC or external services.

                                          As I have said in other posts if Suunto wants to use external tools its ok but Suunto should tell us which is the recommended one, make the integration with it and of course make that is free for the features that we already have in MC.

                                          On the other hand and returning to the big screen, this should be a must! Have a web/desktop app is a must, as it is be able to upload moves with cable. As an example, 3 months ago I got a firmware update in my phone that broke the Bluetooth for three months, I was only able to upload moves with cable and with my work phone, but not everybody has access to two phones.

                                          After saying that, I have confidence that in the next 18 months Suunto will put all the efforts and do a great job that won’t leave anybody hanging.

                                          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 6
                                          • Robert RundqvistR Offline
                                            Robert Rundqvist @Dimitrios Kanellopoulos
                                            last edited by

                                            This post is deleted!
                                            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
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