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    Important news concerning our digital services

    Scheduled Pinned Locked Moved Digital service transition
    578 Posts 153 Posters 131.5k Views 157 Watching
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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager @pcjmfranken
      last edited by

      @pcjmfranken When did you buy your watch?

      As far as i understand the announcement your watch will continue to work as it was but you will not have sync with Suunto’s digital services.

      However this is an early stage to panic, I bet suunto might do something about the A2 users.

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      P 1 Reply Last reply Reply Quote 2
      • jthomiJ Offline
        jthomi @pcjmfranken
        last edited by

        @pcjmfranken I think and @Dimitrios-Kanellopoulos also wanted to say that after 2020 “hopefully” there will be a solution for those devices, I just can’t believe they will be useless after that period of time. Its still 1,5 years to the shut down date, so I would relax now. And please vote in the other topic for the website interface!

        Here: https://forum.suunto.com/topic/1730/web-interface-for-suunto-app

        1 Reply Last reply Reply Quote 4
        • ? Offline
          A Former User
          last edited by

          TLDR
          Enhancing the app is one thing, abandoning the web interface and delegating core functions to “partners” is not good.
          Two years ago, suunto launched the spartan line with missing functionality compared to previous models.
          Suunto promised that in the future there will be feature parity…
          Now, suunto launches a new (mobile only) platform with missing functionality compared to previous platform.
          Suunto promised that in the future there will be feature parity…
          Does this sound familiar?

          Dimitrios KanellopoulosD gest83G 2 Replies Last reply Reply Quote 8
          • P Offline
            pcjmfranken Bronze Member @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos About 4 years ago. The sync with the digital services is pretty much essential to the use of this watch. Without the services there’s no way to plan new routes ahead of time, update the apps, change the watch layout, add new modes, etc.

            @jthomi I understand and that’s exactly what’s wrong with all of this… “hopefully” doesn’t cut it. Voted btw, the web interface is far superior and easier to use to any app. Thanks for the link.

            jthomiJ 1 Reply Last reply Reply Quote 2
            • jthomiJ Offline
              jthomi @pcjmfranken
              last edited by

              @pcjmfranken
              I totally agree with you, don’t get me wrong. I was always hoping and rooting for a web interface, and like @Dimitrios-Kanellopoulos said above, our voice here is and will be heard.

              D 1 Reply Last reply Reply Quote 2
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager @Guest
                last edited by

                @Yannis-Belouris just out of curiosity, when the Spartans and the roadmap was out did Suunto not cover it’s roadmap/feature party?

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                ? 1 Reply Last reply Reply Quote 0
                • gest83G Offline
                  gest83 Bronze Member @Guest
                  last edited by

                  @Yannis-Belouris I kinda thought the same thing… if you take a look at the “feature suggestions” section, ther are tons of ideas & wishes, some older than a year. In my opinion (and lot of others too) these are seen as “base functionality”…

                  Isn’t it that history is always repeating itself?

                  1 Reply Last reply Reply Quote 2
                  • M Offline
                    Mike Green
                    last edited by

                    I have upvoted several of the previous comments but will summarise my particular key areas of concern as an Ambit2 owner.

                    • If there is no laptop/desktop service (web-based or local application) provided, my Ambit2 become largely useless for the primary functions for which I purchased it, which include navigating routes on mountains (about half my usage) and when cycling. This, within the context of continued use of the watch, is disastrous.
                    • At the point of decommissioning Movescount, I am stuck with all my sports mode screen customisations as they are. At best, very annoying.
                    • I would be unable to record new activities - this makes the watch ‘dead’ for the other half of my usage (cycling).

                    I know three other users of Ambit2s, all of whom bought their devices precisely because there was no need to mess about with tiny phone screens for anything, as with some competitors.

                    Whilst my particular issues with functionality would be partially resolved if my watch were one of the Bluetooth enabled devices, I would still very probably not elect to buy a Suunto watch in the future if there is no laptop/desktop interface for all functions as I have zero interest in introducing a dependency on a phone and would not even consider a watch/recording/navigation solution which did not have a ‘big screen’ option for configuration / data analysis / route planning.

                    Whilst I think moving to a ‘mobile only’ provision of service is an appalling and retrograde step, I would be satisfied with a transition to a solution where a stabilised, web-based configuration site was provided for existing Ambit2 watches and routes could be synched to the Ambit2 via a third party. (Though I have to say that at the current time I think Movescount’s mapping and catalogue of routes is the best on the market.)

                    If the migration goes ahead as planned, and quite apart from persona inconvenience and cost, I really do not relish apologising to the numerous people who I have recommended Suunto to specifically due to the existence of Movescount 😕

                    Ambit2 Sapphire
                    Ambit3 Peak Sapphire

                    ? C 2 Replies Last reply Reply Quote 16
                    • valdis830V Offline
                      valdis830 @pcjmfranken
                      last edited by

                      @pcjmfranken I have iPhone 3, 4, 5 at home. Each one cost me between 300-600 € and they are perfectly functioning paperweight. Maybe one day I can sell them to an antiquarian. Nothing is eternal dear friend. In 2020 your Ambit will be more than 7 years old. A considerable age for a precision device. Maybe it will be the day when you should consider keeping it as a nice memory and buying something modern:)

                      ? P ? OktanO RSOUNDR 5 Replies Last reply Reply Quote 3
                      • P Offline
                        pcjmfranken Bronze Member
                        last edited by pcjmfranken

                        In addition, as a web developer, I really don’t understand why the new app couldn’t have been built as a progressive web app. An app that works as a website on big screens and behaves like a native app on mobile devices. The best of both worlds and easily doable for a company as big as Suunto.

                        Unfortunately it’s probably too late for this now.

                        ColdBeerC 1 Reply Last reply Reply Quote 10
                        • ? Offline
                          A Former User @valdis830
                          last edited by

                          @valdis830 Really? paperweight? Locked out of iCloud?
                          Unable to make a call? Cannot download apps for iStore?
                          I honestly do not know the answer? Has apple disabled them?

                          Dimitrios KanellopoulosD valdis830V 2 Replies Last reply Reply Quote 4
                          • P Offline
                            pcjmfranken Bronze Member @valdis830
                            last edited by

                            @valdis830 I think it’s pretty clear that the world is moving away from this planned obsolescence nonsense. Why throw out something that still works fine?

                            In addition, your older iPhones are still usable which this watch won’t be with Suunto’s current plans.

                            1 Reply Last reply Reply Quote 1
                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager @Guest
                              last edited by

                              @Yannis-Belouris for the sake ofthe argument iphone 4 is the same age with an Ambit and yes most things dont run there.

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              ? 1 Reply Last reply Reply Quote 0
                              • ? Offline
                                A Former User @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos You disagree with my statement?

                                Wasn’t that the case with spartans? Is not a similar case now with the app offering?

                                Sure, we can use MC, if we forget about steps, sleep etc). And sure, we can use SA, if we forget about MC tags, search, history, graphs, metrics etc.

                                Of course Spartans received updates and the functionality greatly improved. That’s why I upgraded to a S9 from a SSU.

                                And of course, some time in the future, SA will become a useful tool. But when? What will be missing?

                                The app situation is the same now, I cannot recommended to friends with all the strava syncing bugs, inverted pace graphs, and inability to sync to a native web platform that displays intervals and allows for tags, search function.

                                I get it that having an API is very very very useful, but right now, who cares about a free month of TP when there is all this functionality missing and we have to juggle with force closing apps?

                                Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
                                • ? Offline
                                  A Former User @valdis830
                                  last edited by

                                  @valdis830 said in Important news concerning our digital services:

                                  I have iPhone 3, 4, 5 at home

                                  your iphone are still working fine as standalone unit, with today’s announcement Suunto Ambit1/2, T3/4/6 Series, GPS trackpods are not longer working after 2020 because you need movecount.com mandatory to e.g. to add POD’s, adjust your bodymetrics, switch beween recording intervals or alter your sportmodes, so it’s a bit different here, Suunto is rendering these perfectly working devices obsolete by these lunatic change of the software platform without proper backwards compatibility

                                  Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 3
                                  • Robert RundqvistR Offline
                                    Robert Rundqvist @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                                    @Robert-Rundqvist How would you send that big catalog to MC ?

                                    I dont - I keep it in MC, thats the point 🙂

                                    1 Reply Last reply Reply Quote 1
                                    • valdis830V Offline
                                      valdis830 @Guest
                                      last edited by

                                      Well, I correct! Paperweight for the use that I give to this type of devices, slow and obsolete for me. Most frequently used Apps are no longer compatible for use. Then because I want something that only technically is working. This about the iphone. 😉

                                      1 Reply Last reply Reply Quote 0
                                      • ? Offline
                                        A Former User @Dimitrios Kanellopoulos
                                        last edited by A Former User

                                        @Dimitrios-Kanellopoulos I agree that one company is not obliged to support every device for ever.
                                        Maybe there is some other companies that do though. And support even 8 year old devices just fine (forerunner 210).
                                        Sure, suunto made a business decision. This is just business. No hard feelings. But honestly, did anyone expected the end users to applaud this?
                                        I am eagerly awaiting for a suunto survey…

                                        Dimitrios KanellopoulosD 2 Replies Last reply Reply Quote 2
                                        • andrejfitA Offline
                                          andrejfit Bronze Member
                                          last edited by andrejfit

                                          I appreciate that Suunto is doing such communication quite long time before that thing will happened. 👍

                                          My gear:
                                          Suunto 9 Peak All Black, A3P, Suunto Core
                                          iPhone 11, latest iOS

                                          valdis830V P 2 Replies Last reply Reply Quote 3
                                          • Dimitrios KanellopoulosD Offline
                                            Dimitrios Kanellopoulos Community Manager @Guest
                                            last edited by

                                            @Yannis-Belouris We have > 1.5y to go and get all those goodies you mentioned (MC vs SA).

                                            I do understand your points and they are already transferred.

                                            Community Manager / Admin @Suunto
                                            Creator of Quantified-Self.io
                                            youtube.com/c/dimitrioskanellopoulos
                                            https://instagram.com/dimitrioskanellopoulos
                                            https://www.strava.com/athletes/7586105

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